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Business Profile

Log Cabins

Log Cabins for Less, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Log Cabins for Less, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Log Cabins for Less, LLC has 2 locations, listed below.

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    • Log Cabins for Less, LLC

      189 Gravel Woods Rd Midway, TN 37809-3154

      BBB accredited business seal

    • Log Cabins for Less, LLC

      406 N Irish St Greeneville, TN 37745-3329

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello concerned customer regarding log cabins for less. Just wanted to give you a heads up if you're doing business with this company I would definitely get a contract signed. In person they say you will only lose 1,500 if you want your deposit back for any reason. Then when you try to get your deposit back they hit you with a 20% charge. Never said that I would take delivery of the product .Have been trying to get my deposit back in full . Received 7.9% of my initial deposit and will not give me a timeline for the rest of my deposit. It's been 66 days since initial contact with their salesman and told them that I cannot move forward do to New York State regulations with the R value of the logs .They say they do not have the rest of the funds to return the deposit in full

      Business Response

      Date: 08/14/2024

      Company states they will not be refunding any money and that the State of New York does indeed allow these log homes. Company's attorney states the customer needs to fulfill his obligations and that his material is ready to ship when they receive the remainder of the payment. The customer has paid for half of his product. The company is willing to ship half the product which is what the customer paid for. 

      Customer Answer

      Date: 08/20/2024


      Complaint: 21491856

      I am rejecting this response because: 
      This company needs to full fill their obligation which is written from them in a contract to me saying that they will refund my money which is owed to me after taking out 20 % percentage their words.  This company stopped paying me my money and stopped responding to me for months. months I text called and emailed with no response this is how this company does business and that's why I contacted the Better Business Bureau because I don't want to see other honest customers have to deal with this company

      **** *****

    Log Cabins for Less, LLC is BBB Accredited.

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