Complaints

This profile includes complaints for Ritter Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ritter Communications

  4880 Navy Rd Millington, TN 38053-2031

  
• 

  Ritter Communications

  PO Box 429 Millington, TN 38053

  
• 

  Ritter Communications

  1464 Munford Ave Munford, TN 38058

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6th 2022, the lights went out in our house around 9:20 am. Not only did the lights go out, the fan cut off, along with the fridge. We went outside to see if anything was out of the normal, and noticed a guy in a Ritter uniform on the pole. We asked him did he do something to cause the outtage. He became confrontational, jumped in his truck, and left. Due to the companies being closed, we called a local electrician on Aug 7th who determined it was a "loose ground due to low voltage on one side juxtaposed to the other side on the breaker box where it connects from the pole to the house." Monday (8/20/22), I went to main ****** of ************************** and explained the situation at hand. Southwest sent the maintenance crew out to assess the situation, where it was determined that "Ritter must have knocked a wire loose that caused a power outtage in the house.' We then reached out to ****, Manager of Operations at Ritter to inform him of what Southwest had discovered. Both companies have placed the blame on one another and are refusing to cover damages. The damages sustained were a dyson fan that no longer works, sockets and reception had to be replaced, along with the purchase of a new fridge. Below I will attach the bill for the electrician who replaced the sockets and fixed the reception, along with the bill for the fridge. Due to costs, we have been unable to replace dyson fan, but can give you costs from a local lowes or *********** We are requesting the BBB review this claim, so that we may be reimbursed for the fridge, cost of the electrician, as well as the dyson fan. Based on the fact that Ritter was spotted on the scene when this incident occurred, we believe they are a 100% at fault for this matter.

  Business Response

  Date: 10/05/2022

  Good afternoon ***********

   

  Please see the attachment for Ritter Communications response to complaint # ********, *********************************.

   

  Respectfully,

   

   

   

  *****************************|Manager, Customer Care|Office: ************|Fax: ************

   

  

   

  

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously resided at **** ***** CV, Millington TN and was a customer of ********************** for internet services. After previously notifying them of my intent to cancel services due to a pending move out of state, on May 31, 2022 I turned in all equipment, verified all payments due had been paid, and was given a statement showing a $1.90 credit was due to me and would be mailed to my new address. After several calls to their billing office in ********, most recently about 2 weeks ago, I received a fourth statement from them dtd Sep 1, 2022 showing a $.90 credit (somehow I owed them a dollar but no explanation was provided). I would like to either receive a check for $.90 (before they decide I owe them that also) and a stop to the billing statements or an explanation as to why they cannot provide the refund but can continue to send me useless billing statements, preferably both. At the time of my last phone call, I was told I should receive a check in approx. 7 to 10 days but all I have received is my fourth statement.

  Business Response

  Date: 09/22/2022

  Good afternoon ***********

   

  Please see the attachment for Ritter Communications response to complaint # ********, ******************************

   

  Respectfully,

   

   

  *****************************|Manager, Customer Care|Office: ************|Fax: ************

   

  

   

  

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Thank you.