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Business Profile

Roofing Contractors

Admiral Custom Roofing & Remodeling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/7/17, I signed a 50-year agreement (see appendix E) with Admiral Custom Roofing to install a new roof with shingles at location ***********************************************. The purpose of this letter is to make a complaint against Admiral Custom Roofing, LLC's business practices related to their services and customer relationships. The problem is that Admiral Custom Roofing will not fix the roof because the company claims that the roof damage did not come from their original installation of the new roof. Therefore, I am writing the complaint hoping that Admiral Custom Roofing will provide me a photo image of the roof after they installed the shingles since I must get another roofing company to repair the roof to avoid further damage to the ceiling utility room when rain (see Appendix D) attached to the document.Sincerely,Dr. ********************* ******, DBA

    Customer Answer

    Date: 07/09/2023

    To Better Business Bureau,

    The purpose is to keep on file complaint #******** coinciding with this letter so other people know about Admiral Custom Roofing's terrible customer service. Admiral Customer Roofing has more excuses than solutions.

    Please see the attachment for more details.

    Business Response

    Date: 07/11/2023

    IM REALLY NOT SURE HOW TO RESPOND TO THIS COMPLAINT B/C WE HAVE A SIGNED CONTRACT FOR REPAIRS DATED 6/19/2023 FOR THE AMOUNT OF $350.00.  I THINK THIS WAS SENT BEFORE THE HOMEOWNER REALIZED IT WAS NOT A WARRANTY ISSUE (WHICH EXPIRED 1 YEAR BEFORE) THE **** WAS CAUSED BY THE TANKLESS HOT WATER HEATER INSTALLATION.  BUT WE ARE GOING TO GET IT FIXED FOR MRS *****************

    Customer Answer

    Date: 07/13/2023

    No further information. See original and second complaint posted. Thanks.

    Customer Answer

    Date: 07/13/2023

     
    Complaint: 20191902

    I am rejecting this response because I asked Admiral Roofing to show me images of the roof before installation. A tankless water heater always runs our home, and Admiral Roofing had to install the shingles around the area of the tankless water heater. As I stated before, the company has more excuses than solutions. 

    Sincerely,

    Dr. ***********************

    Customer Answer

    Date: 07/13/2023

    Please keep the two documents complaint on file.

    Customer Answer

    Date: 07/13/2023

    Please keep my two documents on file. Admiral roofing has lost my trust, not reliable, and I cannot no longer do business with this company. 

    Dr. ********************* ******

Admiral Custom Roofing & Remodeling is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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