Complaints
This profile includes complaints for Heritage South Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 14 ******** fraudulently took approximately 3000 dollars from my debit card and the fraud department with Heritage South knows the account that my money went to but now they are not doing anything to help recover my money . They told me that Im the one that needs to do the calling to recover the money . Im a working man and I dont know how to go about this . I need help please .
Business Response
Date: 02/14/2025
Hello,
Mr. *** filed a dispute with us on January 15th regarding a charge on his account from T-Mobile. This dispute was forwarded to **** per our regular dispute process. ******** responded to the dispute by stating the charge was legitimate and provided information for the customer who allegedly completed the transaction. As this information did not match our member's information, we entered into a pre-arbitration process with **** on January 28th in an attempt to prove Mr. *** did not conduct this transaction. This process is governed by **** and takes time to run its course as they research the dispute. We have not yet received further response from **** regarding this dispute. Mr. *** has been advised of the process, and the time it could take. We provided Mr. *** with the documentation we received from **** and T-Mobile. We advised Mr. *** that he could contact the merchant directly to attempt to get the charge refunded. However, we are obligated to follow the **** dispute procedures and await their reply.Business Response
Date: 02/21/2025
Hello,
This is in regards to complaint ********. The customer that filed the complaint was refunded his money a few days ago. We received a resolution in his favor from **** regarding the disputed transaction. As we said in the response to his complaint, we needed to give **** time to go through their process. We consider this matter resolved.
Thank you.
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