Important information
- Customer Complaint:This company has provided BBB with their designated customer relations person that consumers should contact prior to filing a complaint with BBB. Consumers may contact Ryan Calicott, Area Operations Manager, via email: [email protected] or phone: 615.956.6016 to discuss any concerns.
It is not a requirement to contact a business prior to filing a complaint with BBB.
Complaints
This profile includes complaints for Gold's Gym's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 36 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just tried to cancel my account with them today and they all of a sudden have a 30 day cancellation notice they never told me that and they want me to pay them 40$ to cancel and charge me next two months which is ridiculous I want them to not touch my bank account
Business Response
Date: 09/08/2022
Business Response /* (1000, 11, 2022/08/24) */
Ms. ***** enrolled at Gold's Gym ******* on 03/24/22. She elected to enroll in a Gold level month to month membership, which is advertised as "cancel with only a 30 day notice". This has been Gold's Gym Tennessee policy for over 10 years and is clearly outlined in the agreement.
Additionally this cancelation policy is the industry standard for health clubs.
Consumer Response /* (3000, 13, 2022/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want them to stop charging my card effective immediately or I will contact my bank!! I don't even go anymore and I want my last two refunds!!!
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