Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Fitness Center

Gold's Gym

Important information

  • Customer Complaint:
    This company has provided BBB with their designated customer relations person that consumers should contact prior to filing a complaint with BBB. Consumers may contact Ryan Calicott, Area Operations Manager, via email: [email protected] or phone: 615.956.6016 to discuss any concerns.

    It is not a requirement to contact a business prior to filing a complaint with BBB.

Complaints

This profile includes complaints for Gold's Gym's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gold's Gym has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gold's Gym

      1713 Old Fort Pkwy Murfreesboro, TN 37129-3338

      BBB accredited business seal
    • Gold's Gym

      7062 Highway 70 S Nashville, TN 37221-2211

      BBB accredited business seal
    • Gold's Gym

      8445 Kingston Pike Knoxville, TN 37919-5352

      BBB accredited business seal
    • Gold's Gym

      302 S Illinois Ave Oak Ridge, TN 37830-6740

      BBB accredited business seal
    • Gold's Gym

      6510 Chapman Hwy Knoxville, TN 37920-6572

      BBB accredited business seal

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just tried to cancel my account with them today and they all of a sudden have a 30 day cancellation notice they never told me that and they want me to pay them 40$ to cancel and charge me next two months which is ridiculous I want them to not touch my bank account

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 11, 2022/08/24) */
      Ms. ***** enrolled at Gold's Gym ******* on 03/24/22. She elected to enroll in a Gold level month to month membership, which is advertised as "cancel with only a 30 day notice". This has been Gold's Gym Tennessee policy for over 10 years and is clearly outlined in the agreement.
      Additionally this cancelation policy is the industry standard for health clubs.


      Consumer Response /* (3000, 13, 2022/08/24) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I want them to stop charging my card effective immediately or I will contact my bank!! I don't even go anymore and I want my last two refunds!!!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.