Reviews
This profile includes reviews for Planet Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSam T
Date: 04/17/2025
1 starRude and not caring personal needs. I was coming here for more than two yrs now. The new Mgr approached me and talked very unpolitely w/out respect and considering the time and need I was in. Very very rude staffs now a days.
I am now waiting for an email reply from her mgr. Felt embarrassed and disrespected.Review fromRobert C
Date: 04/07/2025
1 starBeen a club member since March 2022, only come in for massage chair, sometimes tan, visit 5-10 monthly black card member, they would rather you cancel than give you 30 minutes in massage chair when there is like 10 people in the entire club. I come in to use chair because of degenerative disk issues in my back and I am a mechanic, the chair gives some relief. Thanks Cameron J**** for feeling like your customers are not worth it.Review fromHeather S
Date: 02/18/2025
1 starPlanet Fitness keeps taking “membership” fees of over $25 twice a month for the past 2 months PLUS my $10.60 monthly subscription fee. I have never used my membership there & to cancel it they tell you that you MUST come in person or they can’t cancel it. This is a SCAM!Review fromChina T
Date: 02/01/2025
1 starWas told I can’t cancel membership unless I come in to sign, even though I work 7 days a week 45 minutes away from the nearest location. I didn’t go in to sign up. They just wanted the initial sign up money, they don’t care you weren’t there in person to sign papers to sign up.Review fromshannon G
Date: 01/23/2025
1 starPlanet Fitness #00177 Dickson TN 37055,
Will allow charges you have not authorized thru your bank account for another persons Membership, refused to correct this billing issue and refund charged account. immediately jumped to cancelation and forged my signature on cancelation documents.
All BBB reviews below are correct they have no one available to help besides the teenagers they hire because each location has their own owner but they have regional Managers??? For individual owned establishments. yes any way to avoid billing communications.Review fromBrandon J
Date: 01/01/2025
2 starsIf they mess up the location of your gym in any way upon signing up for a membership, you have to jump through hoops to talk to someone at their corporate office. Their gym staff outside of that office cannot fix that as they are not allowed to with their system, and are trained to tell you to cancel your membership and start a new one, allowing the business to keep the money from the mistake. They require a credit card AND bank account information, which is also shady. Haven't even been to a gym yet so I'm just rating my experience so far.Review fromJamie B
Date: 12/31/2024
1 starThey don't cancel membership when told. Still being charged over and over despite asking to cancel. One star is far too much to give. So easy to sign up but impossible to cancel!Review fromJohn T
Date: 11/12/2024
1 starJohn T
Date: 11/12/2024
First and foremost I would like to state that I have been a member at this specific location in Columbia, Md for 5 years and never once had any issue until recently. October 2024, I was informed by a former Manager John (who is no longer a manager but is now a regular employee) that I had a past due balance from February 2024 and March of 2024, looking through my bank statements I realized for the month of February I was charged $10.00 on 2/20/24 and $25.00 on 2/28/24 /and March I was charged $49.00 on 3/1/24, $40.00 on 3/6/24 and 3/5/24 for $10.00 so I was under the impression that I didn’t owe any money to planet fitness. When I explained to John he let me know at the time that he would escalate the issue to someone else in management which he never did because fast forward a week later this issue was never taken care of. From 10/25/24- 11/12/24 I had been frequenting the gym and not one time did anyone stop me and say anything to me in reference to my account so I worked out regularly like normal. The issue escalated to the assistant manager Josh who didn’t have a clue what was going on and didn’t provide any real answers he basically told me that my bank statements that I showed him wasn’t sufficient enough so I had to go to the bank and get the statement from them which I did and same thing my bank statements on my phone was sufficient enough proof for him. Through the exchanges and the frustration of trying to explain what I initially thought Josh and John had claimed that I was being belligerent and aggressive so I was “banned” from the gym but due to a balance of $110 which I paid on November 3, 2024. All in all the staff at this gym should be trained properly on customer service and also on their policies in the gym and not to mention the Regional manager Pam has one of the nastiest dispositions about herself and it’s a shame Planet Fitness would hire Managers of that caliber. Try your best not to have interactions with the manager because they are rude.
Planet Fitness
Date: 11/18/2024
To start off, we thank you for being a member of Planet Fitness for the duration you have. Although we would love to keep every member in support of their fitness journey, our interaction together resulted in a rather unfortunate one that concluded with a ban.
The billing issues on your account are due to insufficient funds. It has been documented that every time a team member has attempted to stop you and assist with resolving this balance, you have either ignored them and/or responded in an uncooperative, profane manner. After management attempted multiple times to assist you and resolve the problem at hand, it has been documented that you continued to verbally harass and threaten the team.
Overall, these offenses are all against the club's policies. This is also the reason for your legal ban and barring of the Columbia, MD Planet Fitness. Although we were not able to be the Judgment Free Fitness Facility for you, we wish you nothing but the best in your future fitness journey!Review fromLiz F
Date: 09/10/2024
1 starLiz F
Date: 09/10/2024
They are trying to take more money out of my bank account without my knowledge after they took what they needed out. And I canceled my membership.Planet Fitness
Date: 09/13/2024
Attempted to call member regarding issue.Review fromTonya M
Date: 08/05/2024
1 starTonya M
Date: 08/05/2024
This location is horrible. Dirty and equipment stays broken. The machines stay broken for months at a time. The hand grips on the weight machihes are worn and black tape is used instead of replacing them. The gym constabtly stays untidy. Used paper and water bottles are always in varied locations in the weight area. The weight attachments are constantly thrown on the floor instead of on the stand. Clients leave them and no employees go around to tidy up. They only empty trash which is the extent of their cleaning. Never do they walk around and tidy up. The air has been broken since Friday . The ceiling fan near the smith machine is on its last leg and looks like it’s about to fall in the floor. It has been this way since March and management has been told several times but not fixed. Until it falls and kills someone; it looks like it won’t be fixed. None of the fans work on any of the cardio machines although they were suppose to new machines. They’ve never worked. In comparison to Forest Hill; this gym is just plain old, broken down and unkept always. The owner clearly does not care because no way machines and the lack of cleanliness should be a continued problem. I’ve submitted several reviews but yet nothing changes, Employees should be walking around at least once or twice an hour the entire gym picking up trash and not just emptying it. Picking up attachments and putting things back in the proper desk. Forest Hill in MD constantly cleans every hours. I guess it’s based on location and clientele because as large as the gym is; it’s the worse of all that I visited in MD, I’m a black card holder and would like my money to go to another location since mine does nothing to take care of its clients.Planet Fitness
Date: 09/13/2024
Explained to member that we consistently clean our facility and maintain it well to the best of our ability.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.