Reviews
This profile includes reviews for Planet Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13 Customer Reviews
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Review fromMyles S
Date: 05/31/2024
5 starsMyles S
Date: 05/31/2024
I enjoy going fun place to go and workout the staff is friendly and the music is good
Planet Fitness
Date: 09/13/2024
Awesome!Review fromJoshua L
Date: 10/18/2023
1 starJoshua L
Date: 10/18/2023
I went to the location and cancelled my and my husband's membership September 5, 2023. Emilee was the assistant manager who processed the cancellation. On 10/17/2023, I noticed a charge hit my account for my monthly payment. They also hit my account on 9/17/2023. I called the location and spoke to Brenda, who repeatedly told me that I never came in and that my check-in history showed that I had only been to the gym once since 11/2022. This is not the case. I have kidney stones and when I am passing one, I will go and sit in the massage chairs or massage beds. She asked my husband's name and while she was looking up my husband's name, incorrectly, I found the email receipt when I cancelled my account. I provided her the member number. When the account came up it said **** and his last name. When she asked his name, not knowing what they used I had given her his complete, legal name. When she found the account, she repeatedly said "You told me the wrong name!" When I explained to her that I had provided the entire name, she said "I'M NOT GOING TO ARGUE WITH YOU!" She said she would "courtesy cancel" my account but explained that WOULD NOT include a refund. I asked to speak to a manager. Emilee answered. I explained the same to her and told her she was at fault for all of this. She "issued" the refund, which she said she would hear back from the processing company in 3-4 business days, and then, she would process the refund which would take 7-14 business days. I was told by the bank, that when an account is canceled, that revokes the company's permission to draft your account. And, because it was done at the error of the company, they MUST refund that quickly as it was an UA charge.
I spoke with Ian, the store manager, and it is clear why his employees behave this way. Ian was just as rude over talking me but chastising me when I did it to him. I have filed a fraudulent charge complaint with the bank. They are investigating.
*** ****** *********Planet Fitness
Date: 09/13/2024
We have spoken to this previous member and resolved the issue. Previous member would harass and berate staff.Review fromCh I
Date: 10/31/2022
1 starVery rude and hostile towards me, a black card member, when I would use solely use bathroom facilities.
I do not disturb anyone nor am I drawing attention to myself in any way or form, but due to the lack of maturity of the "teenagers" , I am assuming based on their attitudes, they would stop and harass me and be very discriminatory towards me.
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