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Business Profile

Medical Lab and Testing

Sleep Centers of Middle Tennessee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Sleep Centers of Middle Tennessee's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep Centers of Middle Tennessee has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for my CPAP and was told it was paid in full. I no longer use it & don't want it. I was told I still owe money for it, but I paid for it in full. I'm not going to keep paying for a product I paid for in full & no longer want. I think it's a scam as well as possible fraud to tell me it's paid for & than try to keep charging me.

      Business Response

      Date: 08/12/2024

      ****************** had an estimated out of pocket for his **** machine on 5/15/24 ($274.48) that was paid in full on 6/28/23. The billing for the **** machine was from 6/29/23-2/29/24 and was $341.60 (difference of $67.12). As seen on the signed delivery ticket attached, the amount paid in May was an estimation only. The patient also ordered a new mask during this timeframe that was estimated at $28.10. The actual billing amount was $26.07. Please keep in mind that medical practices can only estimate out of pockets and it seems as if the Tricare estimation tool that was used was off by only $67.12 for the initial **** setup and that the supply order was overestimated by $2.03. The combination of these charges **************) is $93.19. I will call the patient tomorrow and explain this as well. 

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