We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Portable Buildings

CB Rentals, LLCPO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Buildings.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My **mplaint is with ************* and the ***************. I thought I bought a shed from ***************. A year later I find out I didn't buy the shed I guess I was only renting it.I made a down payment of 260.00$ and for a year I made payments of 150.00$ to ***************. For a shed that was already repoed once. after the year of payment to Hickory shed then I received a letter from CB rental ** telling me I was no longer able to make my payment to Hickory shed I was to make my payment to CB rental ** instead so I made my payment to them for 3 or 4 months not realizing what was going on and I still don't know what is going on. in April the cb rental ** sent someone to repo the shed without notice and all this time I never received any kind of billing invoice or anything from either **mpany so when they showed up to take it there's a lot of things in the way so they wanted me to move all the stuff I'm disabled not able to so they left without the shed and now I received papers threatening me with a lawsuit they want me to pay 3330.00$ and give the shed to them I don't have that kind of money and the stuff is still in the way

    Business Response

    Date: 05/23/2025

    Response to BBB 23367548

    We suggest that our customer review the Lease-Purchase Agreement and Disclosure Statement she signed on April 6, 2023, in which CB Rentals, LLC is noted as the heading of the document, indicating with whom she entered said Agreement.  All terms and details regarding the rental account are contained within, and it will be clear that CB Rentals, LLC is administering the Agreement as written. We are always available, during regular business hours, to answer questions directly and will be glad to speak with the customer should she wish to contact us.

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company used a monthly payment and applied it to late fees, when questioned about applying a monthly payment to late fees and asked for an account breakdown and copy of contract this company then sent a repo driver to my home to collect the item which I was forced to pay an additional payment,driver fees, and miscellanous fees. I still have not received the contract or breakdown of fees

    Business Response

    Date: 10/26/2023

    We sent the requested agreement to the customer on 10/13/23. We'll gladly resend the agreement if needed. The agreement is being administered as written and executed by the customer, but we are happy to discuss the account further to provide any needed clarification. 

CB Rentals, LLCPO is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.