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Business Profile

Tree Services

Titan Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business provided quotes for tree work and they were paid the quoted **** They failed to complete the job and promised to replant areas of yard that was damaged by their machinery. They also destroyed a large rhododendron and promised to replace. The yard was left with much trash and debris as well. They kept promising to come back but failed to do so.after a month they have railed to respond.

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was told ******* for three trees and then ******* dollars for the tree in back. One of our trees split about 5 feet from the ground, we thought he meant this to be 2 trees. He did all three and one of them wasn't ours. But only cut about 8 feet off the bottom of the tree in back. Said the ones in front were huge trees, which he checked before so his mistake. I said **** or finish. Wife wanted no trouble so gave him ****. Hosay is a liar. Our neighbor had already told him she couldn't afford her front tree so he knew before the fact it was hers. Would never tell anyone to hire them. Would say DO NOT hire them.They do not talk the truth. Get all in writing, and **** trees getting done.

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approx. ****, Titan was referred through Networx for some emergency tree service caused by hurricane Iam. They were paid ******* for the work which was done pretty good, however they failed to give me a receipt for the job. I have made several requests via text message requesting they drop off a receipt or E-Mail one to me for my insurance adjuster. As of today, almost three weeks later, I still have not received the requested receipt. **** claimed he only lived 11 miles from me, which ********* is a little further than that. I appreciate the fact that they came to ******* to help with ***'s cleanup, but I do not appreciate the fact that I cannot claim the $******* I paid them on my insurance claim as I have no receipt. I am now being ghosted by this company. There is something suspicious about the whole situation.

    Customer Answer

    Date: 10/28/2022

    I have finally received the receipt from Titan Tree Service. I now am satisfied with the outcome of the complaint.

    Thank You,
    *****************************

  • Initial Complaint

    Date:05/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday 5/3 Jose A ****** quoted me $******* to remove and trim trees from my property including stump grinding of the trees removed. He advised on 5/3 that they would do the work on 5/4 and grind the stumps on Saturday 5/7. I confirmed on 5/4 that they would do the stumps on 5/7. Stupidly I paid him on 5/4. 5/7 Came and went, I texted Jose on 5/7 no response. I texted him on 5/9 - he said they were doing them this week and that "there is a chance we can do they today". I have text him every day since and have not received a response. I also reached out on their ******** page on 5/12 and have not received a response. I just want the job finished that I paid for.

    Business Response

    Date: 05/18/2022

    Consumer Response /* (2010, 6, 2022/05/16) */ The company was at my neighbor's house on Saturday taking down trees - so I sent another text, asking if they were planning on doing the stumps. They had replied "yes". Had I not reached out, I'm certain they would not have come and done it. The job is complete now.

Titan Tree Service is NOT a BBB Accredited Business.

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