Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Land rover evoque last year year in April and just recently had to replace the battery in the only key fob provided during the purchase. When I opened the fob there is no actual key in the fob. Which is a major inconvenience and quite costly. I purchased this as is but at no time would I have ever considered I needed to open the fob to ensure there was a key. It is expected from buyers that this is a necessity and would be provided. I have reached out through their website and spoke to a gentleman named ***** who stated he would help anyway he could. Once I talked to him he stated he forwarded my info to someone named ******* and I have not heard anything else. I am simply asking to have a actual key whether its an extra they may have had or if one needs to be created provided. I know nothing about how to go about having one made without the original key to create one.

  

  Business Response

  Date: 07/13/2024

  Pre Owned vehicles only come with the key or keys we receive with the vehicle, they do not always come with 2 keys.  This would have been at the time of purchase, not one year later.  The newer vehicle have a key fob which is what is used to lock, unlock, and start the vehicle which you received at the time of delivery.  My appologies that the vehicle you purchased only came with one key.  There is no liability to The Auto Collection of Murfreesboro to furnish a second key for any vehicle unless this is agreed upon at the time of purchase and stated in writing on the due bill.  Thank you.

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21979141
  
  I am rejecting this response because: I did not receive 1 key I received 1 fob with no key inside the fob so if something happens to the fob I cannot drive the car.
  
  Sincerely,
  
  ****************************;

  

  Business Response

  Date: 07/16/2024

  Hello,

  We have ordered the key blade that goes inside the key fob from Land Rover.  ETA on the key blade is 2 weeks, as soon as it arrives you can pick it up from us or I can mail it to you. Just let me know which you prefer.

  Thank you,

  *********************

  

  Business Response

  Date: 07/16/2024

  here is proof that we have ordered the key that goes in the key fob for the client.  thank you!

  

  Business Response

  Date: 07/16/2024

  here is proof that we have ordered the key that goes in the key fob for the client.  thank you!

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please mail to me at ****************************************************. Thank you for your help in this matter.
  
  Sincerely,
  
  ****************************;