Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Used Car Dealers

Auto Collection of Murfreesboro, Inc.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromAndre G

    Date: 06/22/2025

    1 star
    Very disappointed in the follow-through from this dealership.
    I spent a significant amount of money purchasing a ************* G-Wagon, and unfortunately, the experience has been extremely underwhelming.
    There were several issues throughout the process—missed callbacks, delays with paperwork and delivery—but what really stood out as unacceptable was the broken promise regarding the vehicle’s condition upon arrival. I was assured the vehicle would be delivered fully fueled and professionally cleaned. Neither of those things happened.
    When I reached out, they apologized and promised to send $100 to cover the gas. That also never happened. And now, post-sale, they no longer respond to my messages.
    This level of dishonesty and lack of professionalism is not what I expected, especially from a dealership representing a luxury brand. Very unfortunate experience.
  • Review fromCE A

    Date: 09/07/2024

    1 star

    CE A

    Date: 09/07/2024

    On August 23rd Friday I contacted Auto Collection in Murfreesboro Tennessee 806 Old Fort Parkway. Talking to sales representative I ask if they would be interested in buying my C8 2023 Corvette. They ask me to send info. I did and on Saturday August 24 they made electronic print by texting to me offer of $68,000 or $70,000 trade in on another vehicle. I told them I would get back with them. They were closed on Sunday August 25 I called first thing August 26 Monday morning.
    We agreed $68,000 and we set appointment for Tuesday morning to meet and complete transaction. I was requested to send paperwork which I did. The appointment was for 9ish Tuesday August 27. When I arrived with the car the salesman stated that they had changed there minds and would only offer $64,000. This is bad business and customer relations and I was misled from what we had an agreement on.
    Seller BEWARE !
    Wanted to make sure public new this.

    Auto Collection of Murfreesboro, Inc.

    Date: 09/11/2024

    hi. ****. we apologize for your negative experience. we buy 100s of cars per month . i spoke with our general manager and the options on the vehicles was not what we were looking for and trim model was a less expensive trim after inspection when you brought the car in person and they did inspection. so there was confusion on that and i truly apologize. the salesperson should have done a better job over phone but unfortunately that didn;t happen in your case. does not happen often. our team did not have any intention to mislead or waste your time. please contact me with any additional questions or concerns.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.