Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Construction

Lotus Building Group, LLC

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromPatty D

    Date: 08/28/2024

    1 star
    We recently ‘completed’ a major remodel with Lotus. It has been the most stressful & painful experience. We were surprised by the unethical & unprofessional behavior. We were also disappointed by the lack of clarity in answering our billing questions especially regarding labor & project management hours billed.
    We chose Lotus because we liked & trusted Keegan & were sold on their specialty in custom cabinetry. That is exactly where our issues have come from. Our kitchen cabinets have cost close to double the original estimate. When we met to discuss & get some clarification, it felt like Keegan would just gas light us. It might have been palatable but for the absolute substandard finish on our now 6 figure cabinets.
    When we received our cabinet faces, there was an issue with the quality of paint finish & caulking. Lotus agreed & had another painter come in & try to fix. When that painter finished, there were 2 different finishes between the original paint & the fixed paint. We notified Lotus & they put our project on hold for a month. When they came back, they agreed there was an issue, & were going to replace some of the faces & have everything fixed. Before reinstalling, we went to look at them with Lotus & all agreed there were still many with issues & several that still needed to be replaced.
    After going back & forth with attorneys, Lotus returned this summer with supposedly fixed cabinet faces. After reinstalling, there were still many paint & caulking issues. They then had a different painter come in to attempt to fix. When they were finished there were still many issues that apparently couldn’t be fixed. Now they are trying to charge us for the most recent warranty paint work. We have estimates of $24,000 to fix our cabinets – not including getting new faces for the many that aren’t repairable. Lotus has ignored other warranty items & said they have sufficiently completed their job & will not be returning to our property. Now back to the attorneys.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.