Complaints

This profile includes complaints for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kroll has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kroll

  1200 Broadway Ste. 711 Nashville, TN 37203

  
• 

  Kroll, Inc.

  125 High St, 30th Floor Boston, MA 02110-2704

• 

  Kroll

  600 3rd Ave Fl 4 New York, NY 10016-1919

• 

  Kroll

  1700 Pacific Ave Suite 1600 Dallas, TX 75201-4617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent received the payment I understand payments were distributed on May 16th, 2025. The responses via settlement website contact us page have been no help this is my third time reaching out about the payment. Your website is currently saying Your payment is being processed. You cannot change your selection at the moment. I have reached out several times and will have to contact an independent lawyer to help me recover the funds since I have not been paid. The second chance payment has been processing since July 3rd, 2025 and it says it still is processing to this day July 9th, 2025 when I use the link provided to me to provide updated information.Dear ********,You elected to receive your $119.57 ********* v. ************************************** Settlement via Zelle.Our records show that your Zelle payment expired. This means that the phone number that you provided is not currently enrolled with *****, and you did not enroll within 14 days of the attempted payment.The good news is that you have a second chance to receive your payment. Please click on the link below by July 10 to choose another method for receiving your $119.57 *************************************************************** If you choose to receive ******* Venmo, Zelle, or Mastercard payment, you will receive an email or text message with a payment verification code to confirm your selection. If you choose to receive a payment using your email address, but you do not receive the verification email, please check your spam folder. If you have any questions, please call the claims administrator at **************.

  

  Business Response

  Date: 07/09/2025

  Thank you for your email. Kroll ************************* has received your second chance email and payment is scheduled to be sent to your ***** account on July 11, 2025. Thank you for your patience.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23574497
  
  I am rejecting this response because: I still have not received my payment even though I submitted my second chance well within the timeframe provided. It is not my bank holding the process up as Zelle payments are made available immediately. The settlement website updated but I did not get paid even after waiting several days after being stuck on processing.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have been waiting for my payment from the T-Mobile data breach settlement for over three years and payments have supposedly went out! I was told by Kroll administration I would recieve mine on June 20th 2025 to my venmo account and I have not gotten anything! I have called them 6 times and get nothing but lies and runaround saying that my payment is pending and could take ***** days when other people have been getting theirs right away. Now every time I call I get hung up on and can not get a clear answer to when i will receive it! Kroll is doing this to thousands of people I have seen on ******** and Reddit posts and feeding them the same load of lies. I want something done to recover my money and damages for having to waste my time calling and stressing over this payment.

  

  Business Response

  Date: 07/02/2025

  Thank you for your email. Kroll *************************s records indicate a payment of $56.54 was sent via Venmo to ********************** on June *******. If this payment has not been receive please reach out to ***** to confirm receipt. If ***** cannot account for the payment a paper check can be reissued after the Venmo payment is confirmed failed. This generally takes ***** days.Kroll ************************* will place a paper check reissue request in regardless to ensure a delivery.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting Kroll numerous times without success. I called the number on the check stub ************ but cannot get past the automated system because it no longer is recognizing the ** number on the check stub of 831311575X6P9. I then tried calling ************ multiple times and spoke to *******, ****** and lastly *******-Supervisor who all said they would have to have someone call me back. No one has called me back. It has not been over a month since I received the check and cannot speak to anyone to clear up the discrepancy on the amount of the check. It is not right that Kroll waste people's time like this. It is not ok that the company have no regard for people and not provide a way for someone to get in touch with them. According to the email the check was supposed to be $200. The check received is only $120. I need a manager from Kroll to call me to discuss this. I can be reached at ************ ****** *****.

  

  Business Response

  Date: 06/20/2025

  Hello,
  

  Kroll ************************* spoke to Ms. ****** It was explained that a 40%reduction was for attorneys fees which was explained in the retainer agreement. Kroll ************************* will send a copy of the agreement to Ms. ***** for review.

   

  Thank you,

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23484679
  
  I am rejecting this response because: As of yet I have not received the copy of my signed agreement as promised.  
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 07/01/2025

  I received a voicemail from ** @Kroll on June 20th telling me that he would have a copy of the contract I signed stating they would deduct 40% of my settlement in a couple days.  It is July 1 and as of yet I have not received a copy of the signed contract or a call back from **-Director of Claims.   I called the number he called me from and it only allows you to leave a message it does not go to a live person.   I left a message and got a call back from a random overseas person that had no idea who I was or my situation.  When I asked for ** he did not know who that was either.  

  Since I cannot get a hold of ** directly I am reaching out via BBB since that is the only way Kroll answers.   

  I would like a call back asap or the difference owed on the payment made.

  

  Business Response

  Date: 07/08/2025

  Hello,

  Ms. ***** was provided with the retainer agreement requested on July 8, 2025 via email.

  Thank you.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kroll ***************************** is the settlement administrator for Ariza et al v. Luxottica Retail *************. I am a participant in this class action (Claim # WCF0135299). I have not received my distribution from this settlement. I have made multiple efforts to notify Kroll that I have not received payment, and all have been fruitless. Their last reply to my message of 6/16/25, in pertinent part: "Thank you for contacting us regarding ***************** Retail *************. Distribution checks were mailed. Please deposit or cash your check as soon as possible. All outstanding checks will be deemed void after July 16, 2025. Please follow the instructions on the check you received."I. HAVE. NOT. RECEIVED. A. CHECK. I cannot make that any clearer, via telephone or written word, nor can I deposit or cash what I have not received. I would like the mailing date(s) of any mailing(s) to me from Kroll, as the ****************************** has not received, scanned, or delivered any such mailings. I ask that Kroll review its records and promptly transmit the funds to be provided to me as part of the settlement agreement. A prompt resolution would be appreciated; no more auto-reply, non-responsive ("copy/paste") communication.

  

  Business Response

  Date: 06/28/2025

  Hello,

  Kroll ************************* shows a payment of $84.81 attempted via ACH in April 2025. If this ACH has failed Kroll ************************* will reissue a paper check in the mail. The potential failure will be reported to Kroll by July 15, 2025. After that time if a failure is reported a aper check will be issued.

   

  Thank you

   

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23479058
  
  I am rejecting this response because: I have no idea where Kroll is attempting to send payment "via ACH" as any deposit information provided to them would still be accurate as of today's date. Further, I had previously communicated to Kroll that I had not received payment, and was told by Kroll that a paper check would be forthcoming, as well as to "deposit the check I had received." Regardless, I would like a paper check issued to my previously provided residential address so this matter may be concluded. Thank you.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 07/08/2025

  Hello,

  Thank you for your email. The E-Payment is confirmed failed and a paper check will be issued shortly.

   

  Thank you.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23479058
  
  I am rejecting this response (in part) because: Response is rejected until payment is received.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A check was made out to my son who is a minor and he has had trouble cashing it. No one will let me deposit for him because his name is on the check. A giftcard or a reissue of the check with both our names so it can be cashed is what Im asking.

  

  Business Response

  Date: 06/12/2025

  Hello,

   

  Thank you for your email, in order to have a check reissued in your name please send us a written request with the reason for your reissue request, a birth certificate and your identification in order for us reissue the check. The last reissue date for this Settlement will be the first week of July and therefore we need this information by the end of the month.The documentation can be emailed directly to ***************************************** by June 30th.

   

  Thank you,

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Documents will be emailed right now.
  
  Sincerely,
  
  *******/****** *******-*********

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kroll is the settlement administrator for the somnia data breach. I am a disabled veteran and that is my only income because I can't work due to my injuries from ***********. I have tried contacting kroll via their website insomnia data incident, I emailed them I've called them. No responses no return calls no return emails. I'm trying to find out when I can get my money I'm a class representative and I am going to lose my truck I'm starving to death I need this money desperately I don't think people understand. Today I was on the phone for almost 3 hours The first phone call I was transferred to eight different people and never got any response at the very end I got an extremely rude customer service lady. She asked me what was going on I explained my situation and before I ever explain my situation she was already transferring me to another department So that would have been 9th department I was transferred to and whenever I got to that department it wasn't even the right department and nobody would answer so I had to hang up and start over. The second time they put me on hold and hung up on me never even answered the third time I called back they did the same thing. This is unacceptable.. The very first phone call also one of the ladies told me that the somnia incident didn't even show in her system. So she said there's no case against them which if there is but she wanted to argue with me and she thought she was correct. I want to know when I can get my money I'm a class representative I'm owed this money and for them not to answer is not acceptable I'm a disabled veteran and I haven't eaten in this will be the fourth day and they're going to take my truck and nobody will answer I need an answer this is emergency.

  

  Business Response

  Date: 06/09/2025

  Hello,

  Kroll ************************* is not the administrator for this particular Settlement. A call was placed to Mr. ******** and a web address was provided for the administrator

  Thank you

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  I had gotten the wrong information. Kroll is not involved. Please remove this entire complaint I was told the wrong information they are not involved please remove this entire complaint I need it removed they do too
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim **** vs ******* and sent the clarification the address stated in a timely manner. The envelope was returned by **** as no delivery possible. I contacted KROLL the settlement administrator ** ******** who was extremely unpleasant and defensive as to my timely mailing which he could not reject as I had a copy of the returned envelope. My claim had to be submitted as a result and I was assured by ** ******** that claims were being processed. I received the final decision today that my claim was rejected. I contacted the defense attorneys to alert them that the the issue so they are aware. I will alert them that court as well as ** ******** not only closed down the mailing address before the final date and very possibly could have rejected other claims as a result. The hostile and defensive posturing by ** ******** is not encouraging as to a fair and honest review of my claim.

  

  Business Response

  Date: 06/12/2025

  Hello,

  Thank you for your email. The claim in question was accepted as a timely claim. The rejection of the claim was based on Ms. ****** not being identified as a member of the Settlement Class. For ease of reference, the address for the Clerk of the Court is: 
  ******* B. ******* Federal Building & ************************
  ***********************************************
  **********************************************************************************************

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23443421
  
  I am rejecting this response because:

  The issue is a two fold one. KROLL claims are processed by ** ******** without any apparent oversight.

  The first issue is regarding the mailing address for Claims that was closed down earlier than the settlement guidelines stated and this was done ** ********. Therefore, it is highly possible that many claims that were mailed to the correct address were returned to sender, and those claims were never processed as a result. I did pursue this question and **************** extremely hostile and advanced defensive, posturing, and even accusatory statements regarding my valid mailing that was confirmed by the return to sender by ****. There was no alternative, but to accept the claim as valid  

  I was assured that Claims were being considered and mine was valid, but this was only after I provided evidence of correct and timely mailing. On June 9, 2025 I received an email from a no reply address that my claim was denied.

  In light of the hostile stance by the claims administrator, I have little confidence in a neutral review or fair assessment of my claim, which was the lowest amount possible for $400. I provided ***************** numerous documents, reflecting the infringement on my credit card accounts and other fraudulent evidence as a result of the breach by the defendant.  
  

  I have alerted the court clerk for the presiding judge to this issue, and the fact that there is no question as confirmed by **** that the mailing address stated on the claim form was shut down earlier than the date indicated and my envelope and possibly many others were returned to sender without those claims being ************

  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 06/13/2025

  Hello,

  Thank you for contacting Kroll ************************** This response is final, and further correspondence will not be responded to. The claim in question was accepted as a timely claim. The rejection of the claim was based on Ms. ****** not being identified as a member of the Settlement Class. For ease of reference, the address for the Clerk of the Court is: 

  
  ******* B. ******* Federal Building & ************************
  *****************************
  **********************************************************************************************

   

  Thank you

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been apart of the t-mobile data breach 2021 settlement. the case has been finally won. they have a settlement site. to contact when u get the payout. I went threw kroll administration settlement and had a lawyer threw them. they tell us to go to. ************************************************* r call **************. when I call to find out any info on getting the payout. all they tell u is wait and check your email. it said that the payout has been going out may 2025. they don't have any time information of getting paid don't know the amount u r getting nothing. so now I am a little worried that site could be a scam trying to get my claim info for there self. because they can not tell u anything. can u please help. my case claim is WCF1283057. can u please help me find out what's going on

  

  Business Response

  Date: 06/09/2025

  Hello,

  Distribution began for the T-Mobile Settlement in May of 2025. Your claim is approved for out-pocket losses and lost time and your settlement benefits are ************** were mailed a W-9 form on June 6, 2025. Please follow the instructions on this form.

  Thank you

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 06/09/2025

  I been calling **************. To check on the payout. Its make me uncomfortable that evertime I talk to someone and i give them my claim code. Its the wrong claim,  r thsts not the name on the claim.  Then he corrected the info and say its validity is right. Evertime I called i get the same guy. I asked for his name r id number. He only said his first name ******. Which that could anybody. That right there make me ask about  how legit this info is. On checking for your payout. 

  Customer Answer

  Date: 06/10/2025

  I been calling **************. To check on the payout. Its make me uncomfortable that evertime I talk to someone and i give them my claim code. Its the wrong claim,  r thsts not the name on the claim.  Then he corrected the info and say its validity is right. Evertime I called i get the same guy. I asked for his name r id number. He only said his first name ******. Which that could anybody. That right there make me ask about  how legit this info is. On checking for your payout. 

  

  Business Response

  Date: 06/11/2025

  Hello,

  Your approved claim number is WCF1283057. This is for a valid approved claim. Distribution began for the T-Mobile Settlement in May of 2025. Your claim is approved for out-pocket losses and lost time and your settlement benefits are reportable. You were mailed a W-9 form on June ******. Please follow the instructions on this form.

  Thank you.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23435929
  
  I am rejecting this response because :
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 06/13/2025

  I accept that my claim is valid. I have received a letter telling me that my payout is over 600. I mailed the w-9 form threw express mail. now they r telling me its going to take another 4-6week to get the this payout amount that don't tell me how much it is. r when will I get it. and then I was told if after waiting 4-6 week and I don't have that direct deposit check payout, after 4-6 week, then they will mail me a paper check that would take another 4-6 week. I already proved my claim. so it going to take 2months to receive the payment. that is bull crap! I already been waiting 4yrs. 

  Customer Answer

  Date: 06/13/2025

  what I reject is they r not telling me the exact amount I will be getting. the letter just say that the payment is over 600. no date when I will be getting the payout r the correct amount. now they r telling me to mail the w-9 form. which I did threw express mail. so they have all my claim proof. I was told that now I would have to wait 4-6 week to get my direct deposit payout. and that if I have not received the direct deposit payout in 4-6 week. to call back and then they would be issuing a paper check that would take another 4-6 week. I already being waiting 4yrs. and now I have to wait another 2 months. no. I reject that offer. they have all my info. so why cant they just pay me now what they owe me!!!

  Customer Answer

  Date: 06/17/2025

  Thank u for your help. I guess it's a waiting until i receive the payment. I just hope i dont have to wait another month receive the payment.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over three years ago, T-mobile had a data breach that affected my life and I joined the class action lawsuit. The website says the payments will be sent to us sometime in April. These are the issues that I would like to discuss with the administrator, however, they simply fail to communicate with me. They have a portal online that sends the administrator a message but they never write back, in fact, I have sent numerous messages requesting information on payout date, status of my appeal and for information regarding payment (such as if it will be an electronic payment or sent to my home address), and I have yet to receive correspondence. When I called their 800 number, the information provided by the representative was very vague and the rep. **** they could not provide me with any specific information, including what payment method I chose originally.People change or close their ****** and close credit accounts, move or may want their check sent or delivered elsewhere.I would like for Kroll to contact me and provide me with the information that I requested because I am exhausted and stressed that my data has been compromised once again and I need the security of knowing when and where it will be sent. Leaving people in the dark by saying things such as payments of settlement funds will be sent out in April, is frustrating and vague. Kroll needs to provide their clients with some answers. The lawyers in this case are reaping the benefits as they are getting paid $80 million dollars so they should represent us and get us paid. The portal for specific questions about the lawsuit should be answered and this company, and the administration, should be held accountable for answering questions and allowing their clients to know specific details about their case.They SHOULD NOT be allowed to stop communication or hold our money hostage

  

  Business Response

  Date: 04/17/2025

  Hello,

  Thank you for your email. Kroll ************************* is working to distribute the funds for the T-Mobile Settlement shortly. We have also searched the database and do not show a timely claim on file associated with your Name and/or Email. Could you kindly provide your reference number and claim number starting with WCF or PCF so we can review and provide the responses you are looking for regarding your claim submission.Thank you.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kroll is the court-appointed settlement administrator for a class action settlement from which I want to exclude myself. Kroll makes this deliberately difficult by evading reasonable efforts to contact them.Neither the phone number nor the web form on the settlement website is a functional contact method. The phone number is nothing but a chat bot that regurgitates generic information from the website. The web form triggers an equally useless auto-reply form letter, sent from a no-reply email address that prohibits **************** resolve this complaint, the settlement administrator should contact me by email from a working email address with a receiving inbox that is monitored by a human employee who is capable of acting upon correspondence pertaining to the settlement.The deadline for this is April 7.***********************************

  Customer Answer

  Date: 04/04/2025

  Please add to my complaint that Kroll is responsible for the content on the settlement website, which I and other class members rely upon for complete and correct information concerning the case.  Kroll is serving a corrupted settlement agreement via this website.  The document they are serving is missing a page, and duplicates multiple pages.
  

  *****************************************

  ***********************************************************************************

   

  

  Business Response

  Date: 04/07/2025

  Hello,

                  Thanks you for your email. To exclude yourself from the settlement, send a letter to the Claims Administrator that says you want to be excluded from the settlement in In re: **** ********** Cancer Center Data Breach Litigation, Case No. 23-2-24266-1 SEA (Washington State Superior Court for King ********************* your name, address, and signature. You must mail your exclusion request postmarked by Monday,April 7, 2025 to:
  FHCC Data Breach - 83118
  c/o Kroll *****************************
  P.O. Box 225391
  ************ 10150-5391

   

  Thank you.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23159089
  
  I am rejecting this response because:
  
  Business has not contacted me directly.

   

  Customer Answer

  Date: 04/07/2025

  Business also has not fixed the problematic document.

  Customer Answer

  Date: 04/08/2025

  The business DID NOT address the complaint.  I stated clearly that the business needed to contact me directly in order to resolve the complaint.  Business still has not contacted me.