Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like I have been SCAMMED. I was told that I would not be responsible for any bills. It took a couple of months for me to realize that ****** was denying the claims because I need a referral. I was never informed of this requirement. The phone number always seems to be busy. Preventing me from cancelling this service. The nurse that has called is very sweet, but seems to be in-experienced. I feel I was misled into this by a group of people who know that many seniors are overwhelmed by the ******** process and do not know all the questions we should ask. And when we do ask questions, we ae fed misleading answers. No one would knowingly accept the service and terms they have billed. This is just plain wrong. When I called Humana regarding the denied claims, it took quite some time for us o figure it out. I was Horrified. I am low income and my insurance plan requires a referral from my Primary for all in-house visits. My Primary did not approve any of the charges they attempted to bill against my insurance company I I really wish that they/others in this company were more compassionate in their treatment of Seniors. Please help.

  Business Response

  Date: 05/21/2024

  Dear Valued

  Member,We sincerely apologize for any inconvenience youve experienced with our billing communication. Your feedback is essential in helping us ensure all our members have a seamless experience. Our goal is to make every interaction simple and straightforward while providing the support and care you need.

  Were glad we were able to get in contact with you and had the opportunity to discuss and address your concerns in detail. If you have any further questions, please dont hesitate to reach out to us at ************. We look forward to potentially assisting you in the future.

  Sincerely,
  The CopilotIQ Team

  Customer Answer

  Date: 05/21/2024

  the company did reach out, which I appreciate.  However, I will not consider this issue resolved until some time has passed and I can confirm they have followed through on what they have promised.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with *********** only AFTER being told & seeing in writing my insurance would be billed for the service not me. I verified during the phone interview & on their web site. They did NOT bill my insurance BUT billed me $101.

  Business Response

  Date: 05/14/2024

  Dear ****,

  Again, we would like to extend our sincere apology for any confusion with our billing department.  We are happy to hear that we have resolved your issue and that you will be continuing on the CopilotIQ program.  We look forward to supporting you for many years to come.

  Please feel to reach out in the future.

  **********************;