Complaints

This profile includes complaints for 6th Man Movers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  6th Man Movers, Inc.

  2609 Cruzen St Nashville, TN 37211-2153

  
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  6th Man Movers, Inc.

  309 Hermitage Avenue Nashville, TN 37210

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Like-for-Like Replacement of Broken Glass Table Top On April 22, 2025, 6th Man Movers handled a move for us from a storage facility to our home. During the move, the movers unfortunately broke the glass top of my desk. This is not an ordinary tabletopit is a 1/2" thick piece of glass measuring 6 feet by 2 feet 3 inches, suspended over two chrome supports. It does not rest on a wood base and requires sturdy glass to safely support weight.The replacement glass that was provided is extremely thinmore like picture frame glassand is entirely inadequate for the intended use. This table/desk was originally purchased from ***** and Barrel and I have several that I use in my real estate office on ********. It is sold as a dining room table/desk on Crate and Barrel.For context, I previously had a similar situation during a move with Two Men and a Truck. They accidentally broke one of the glass desk tops during the move, but promptly and honorably replaced it with a like-for-like piece, no questions asked. I expected the same level of professionalism from 6th Man Movers.I have been discussing this issue with *** at ************ and am hoping this can be resolved promptly and fairly. I am requesting a full like-for-like replacement of the original 1/2" thick glass top, as that is the only appropriate and safe replacement.Please let me know how to proceed. You can reach me directly at ************.

  Business Response

  Date: 06/10/2025

  Our crew made us aware of the damage to the glass top while the move was still ongoing. Contrary to our clients claim, we immediately offered to replace the glass top. We told the client that all we needed was for them to send us the dimensions of the table so that we could have a new one fabricated and delivered. After 3 days with no response, our manager reached back out to the client to remind them to send us the dimensions. We received a text later that day which read, 3ft x 6ft glass table. 

  We immediately reached out to our glass manufacturer to have a replacement top made for $400. Since the client did not provide us with the thickness of the glass, our vendor fabricated a table that was inches thick - the standard thickness for glass top tables. The client mentioned in their claim that our company delivered a new glass that resembled the thickness of glass in a picture frame. This is a false claim, as the standard thickness of glass in a picture frame is 1/16 inches - 4x thinner than the glass top that we had made for them.

  We were never made aware of the thickness needed for the table until we delivered the new glass to their home. The client demanded we take the glass table back and fabricate a new one to their liking. We attempted to explain to the client that the dimensions of the glass were strictly based on the dimensions provided to us. We did not feel that we should be responsible for having a new table made because of the original omission of information by our client.

  We would also like to point out that the client opted to forgo purchasing additional valuation coverage for their move. They were presented several higher valuation options, which would have been more suitable for higher value goods; however, they selected Basic Value Protection at $.60 per pound. Based on this selection, we would have been contractually obligated to reimburse our client $60 based on the weight of the 100lb table. This would have been far less than the offer we presented them.

  We went above and beyond our obligation to have a new table made at a value of $400. Even after the client realized their omission, we offered an additional $100 along with the table. This came to a total resolution worth $500. Both were denied.

  We are now being asked to pay an additional $600 to have a 2nd glass table cut, when we did everything asked of us originally. Our goal is always to come up with a fair and reasonable resolution when a damage occurs on our moves; however, this demand is neither fair nor reasonable.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23401271
  I am rejecting this response because:

  For context, I own several of these desks and have prior experience with a similar incident when a glass top was accidentally broken by Two Men and a Truck during a previous move to my office. They came out and measured and  promptly replaced it with like-for-like glass matching both the dimensions and the -inch thickness of the original, which is necessary to safely support the desk.

  In this case, 6th Man Movers took a photo of the desk top on the day of the accident that clearly shows the original glass was -inch thick. The glass spans 6' feet in length and approximately 3' in width, supported only by two chrome bases on each end there is no wood or center support underneath. Despite this, the replacement glass provided is noticeably thinner, more comparable to glass on top of a wooden desk top, and not suitable for supporting the weight typically placed on a working desk. I use this as a desk but it is actually sold as a dining room table by Crate and Barrell. See pictures attached in prior response.

  Unfortunately, it appears that 6th Men Movers did not verify the thickness of the original glass before ordering the replacement, nor was I contacted to confirm any specifications. It seems a decision was made to provide the least expensive option, rather than a proper and safe replacement. This is a mistake made when they ordered this glass. Not only is the current glass inadequate, but it also presents a safety hazard due to its inability to support the intended use.

  I respectfully request that this issue be addressed by replacing the glass with a proper -inch thick piece that matches the original in both thickness and quality. I am happy to provide additional measurements or photos if needed.
  Thank you for your attention to this matter. I look forward to your prompt response.

  ****** *******

  Business Response

  Date: 06/19/2025

  To reiterate what our company stated in our original response; our client declined her option to purchase additional valuation coverage. They chose our basic value protection plan, which incurs no additional cost for our consumers. The verbiage reads I release this shipment to a value of 60 cents per pound per article, at no cost to me. This means I will be paid **************************************************** damaged item, regardless of the actual value of the item. Rather than hold ****** to her valuation selection, which would have required us to settle at a much lower cost, our team decided to have a replacement table made.

  After delivering the new table, our client proceeded to threaten our management team by stating that if we did not have a new glass cut, they would use their real estate connections to deter business away from us. We are not going to honor loose threats, nor do we wish to allow ****** to intimidate our team into being financially taken advantage of. 

  It is unfortunate that we were unable to come to a resolution with ******; however, as a company, we did exactly what was originally asked of us. We are now being strong-armed into believing that we are responsible for making a new table to fit their liking.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23401271
  
  My 1 star ****** review stands. Bad company doing bad business. Buyer beware. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As the attached emails explains, the estimate given was not accurately calculated and my furniture was damaged due to negligence not an accident. I have spoke to three operations managers over the phone and the estimator over email. All admit fault but NO ONE has taken action to make any of this right for this customer. If the company wants to give low-balled estimates and not hold their employees accountable for their negligence, then the residents of ********* need to be aware of that BEFORE they do business with this company. Residents also need to know how much effort I have had to expend to get any help

  Customer Answer

  Date: 04/10/2025

  I have been contacted by the company and have received a credit. Please close this case as resolved

  Customer Answer

  Date: 04/20/2025

  Please check the message I sent you on April 10.  I have already asked you to close this case as I was contacted by the business and received a credit.

  Business Response

  Date: 04/21/2025

  We spoke with ******* and came to a resolution following the submission of the complaint. ******* has closed the complaint. 

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I notified you (BBB) that I talked to the vendor and received a credit on 4/10 and again notified you on 4/20. You have those messages in the message history. It is not clear to me why the BBB has kept this case open after I closed it on 4/10.  I feel like the BBB is not reading my messages.  I hope I am wrong and there is another explanation.   
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a quote for 3,230 for our move. I proved a video walk through of my entire home did two phone conversations with 6th man movers walking through all my items. I was given a bill of 5,184 and then told I needed another small truck to come back and finish the job the next morning. Frustrated that the overage was so large, yet I paid that 5200. I asked for an estimate and was told they would call me with one. They never called so I called and left another message. Nothing. The movers come and do a great job the next day. Then they try to serve me an additional bill of 1,400. We are now 3000 over the quote. I said I wanted to speak to someone about the bill so the nice mover put me on the phone with his boss. He offered to reduce the bill to 500 but I told him I wanted to better understand how this happened and why I didn't receive a call back after multiple attempts to understand the additional costs. He told me he would call back after discussing. Fast forward almost 40 days and I receive an email for the full additional amount in my inbox with no call or communication. I told them I wanted to investigate disputing the charges and they charged my credit card the full amount (not the 500 he had offered) without my authorization.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/15) */
  A hourly, non-binding estimate was received and signed by ***** ****** for a move to be performed on June 30, 2022. Our Sales Department attempted to schedule a video survey with the customer, as we always do for residential moves 1,600 sq. ft. or larger. We do this so we can compile a composite inventory for a more accurate quote. The customer was unable to schedule a time for a video survey with us, and instead agreed to provide pictures of her items as a substitute. The customer claims to have sent all pictures over to our Sales Department, however no pictures were received. On June 29th, a day prior to her move, our Operations Department contacted ***** in a final attempt to collect the inventory, which ***** eventually emailed to us, less than 24 hours before her move was to begin.
  
  Because of *****'s lack of communication during the weeks leading up to her move, and a failure on her end to participate in our recommended video survey, we were unable to gain the information needed to accurately quote her move. As a result, our team was unable to complete the entire move on June 30th at or under the estimated time given, and had to schedule an additional day of service on July 1st to complete the move to her satisfaction. A new hourly, non-binding contract was sent to ***** before her second day of service on July 1st. During her move on July 1st, she called our Operations Department to voice her concerns with the original day taking longer than the quoted time, and requested her second day's move to be free of charge. We offered her a discounted flat rate of $500 for her move on July 1st (which was over half off the actual total cost for this day of service) as a good will gesture, which she refused. We did not collect her payment at this point, and thus she had an outstanding balance on her account.
  
  On August 8th, our Office Administrator was performing an audit on all unpaid balances from the month of July. An invoice was automatically emailed to all customers who still had an unpaid balance with our company. ***** received this invoice and called our Operations Department refusing to pay the bill. We gave another attempt towards offering her a flat rate of $500 for the second day of service, and she refused this final attempt as well. Our Operations Manager informed ***** that if she did not want to accept our good will gesture of a $500 flat rate for the second day of service, we would have to run her card on file for the full balance owed for services rendered, and she would need to dispute the charge however she best saw fit. She informed us that she would be contacting the Better Business Bureau, and thus we charged her card for the full amount owed.
  
  ***** claims that the second day of service should be free, because our estimate for the original day of service was incorrect, however, the estimate she received was a non binding, hourly estimate. With all non binding quotes the final bill is adjusted accordingly, based on the total number of hours the move actually takes (as clearly stated in her contract). We can only build these quotes based on the information provided by our clients, and in *****'s case, she provided us little to no information about her move until the day prior, which resulted in an estimate that was lower than the actual total. Despite our numerous attempts to better educate ourselves with regards to the size and scope of her move, *****'s lack of communication and involvement in the weeks that led up to her move are what resulted in an inaccurate estimate, and ultimately this claim.
  
  
  Consumer Response /* (3000, 7, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No. They claim that"in *****'s case, she provided us little to no information about her move until the day prior, which resulted in an estimate that was lower than the actual total. Despite our numerous attempts to better educate ourselves with regards to the size and scope of her move, *****'s lack of communication and involvement in the weeks that led up to her move are what resulted in an inaccurate estimate, and ultimately this claim." They were unable to send someone to my home so I spent an hour creating 3 video tours of my house and each room and space within. Sent them through and called twice to ensure they had been received.
  
  After the invoice was received on Aug 8th it states that "We gave another attempt towards offering her a flat rate of $500 for the second day of service, and she refused this final attempt as well." I was actually given an ultimatum. Either pay the full amount or pay the discounted rate of $500 and we let it go. I wanted to speak to someone and document my concerns. It felt fraudulent that they never provided an estimate on the second day. Didn't return any phone calls and were requiring I pay an arbitrary fee to let the matter die. Then they ran my credit card without my authorization.
  
  
  Business Response /* (4000, 9, 2022/08/23) */
  On June 16th, our sales representative reached out to ***** to follow up on an initial inquiry about a quote from the day prior with one of our operation managers. On the call, our sales representative informs ***** that there is only spot left available for her requested move day of June 30th. She books the move, after informing us that this was the only day she would be available to schedule. Our sales representative informs ***** of her non-binding estimate, reminding her that, "your final balance will reflect however long the move actually takes." At the end of the call ***** agrees to send an inventory after booking so that our operations team could have a better idea of what we would be moving.
  
  On June 24th, after still not having received the inventory, our sales representative sent a text reminder to the customer. At this time, ***** requested to send videos instead of pictures and was kindly asked to send these videos to our email, because our texting software platform will not receive videos. At 7pm on June 24th, she sent the videos as a text message to our software platform, and as a result we never received them.
  
  On June 29th, the day before the move, our operations manager noticed that we had not received the videos to our email yet and thus proceeded to request them to be sent to his personal work email, which ***** eventually did, a day prior to her move.
  
  After completion of the second day, we offered ***** 58% off of the total bill for services rendered for that day of service. We cared about *****'s experience so much that we were willing to incur the cost that a discount of this magnitude would place on our company for her second day of service. We informed her that to file a claim we needed to collect the entire amount for the services rendered for our move with her on July 1st, and from there she would be able to dispute the charges. ***** did not want to take the good will gesture of 58% off the move, and thus we charged her card the full amount for services rendered.