Reviews

Review Details

• Review fromDa R

  Date: 03/21/2023

  1 star
  On Feb 11th, 2022, I completed a purchase for two round-trip tickets from ORD to MUC. I called what I believed to be the *********  customer service line. Somehow I ended up getting connected to a travel agent called Fare-O-Globe. I believe they were pretending to be official ********* employees and they were not up-front that I was dealing with a travel agent. I normally book my own tickets online, but I was also trying to reserve space so that I could fly with my two dogs.
  I paid $857.37 per round-trip ticket and a $1,072.74 Agent Fee. At the time the agent told me that this fee was due to the fees related to traveling with the dogs. I found out much later that travel agents are not allowed to take payments for transporting animals.
  On May 11th, 2022, I paid to change my tickets. I was charged a $1,668.38 agent fee.
  I was told that my ticket change was confirmed. But it wasn’t. On May 21st, 2022, I called ********* to confirm the tickets and the animal transport, and I was told that the tickets were not issued and that the animal cargo space was not reserved. This was only 5 days before our planned departure. So I panicked and booked two new round-trip tickets at the available rate. And I paid extra for the ability to cancel the tickets. These tickets were meant to be a backup just in case the travel agent tickets didn’t go through. That’s why I paid extra for the ability to cancel them. I paid $4132.97 per ticket.
  At this point I’d like to point out that I have paid $12,721.80 for two round-trip economy tickets. This does not include the fees to transport my two dogs. When I talked with the ********* customer service representative (Lucy from Cape Town), she said that my tickets under the confirmation number XXXXX were not confirmed. On the same date I got an email from ********* saying that the tickets were issued.
  On May 24th I received this email stating that my original tickets were cancelled without my approval.