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Business Profile

Pest Control Services

Urbanex Pest Control

Headquarters

Reviews

This profile includes reviews for Urbanex Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Urbanex Pest Control has 12 locations, listed below.

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    Customer Review Ratings

    1.63/5 stars

    Average of 91 Customer Reviews

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    Review Details

    • Review fromScott L

      Date: 07/02/2025

      1 star
      The high-pressure sales person who used deceptive and inaccurate claims to get me to sign up is no where to be found while the corporate office distances themselves from him and pressures the hidden fees of the contract. I signed up agreeing to pay $169 per qtr being promised quartly treatments and sending a tech within 24hrs anytime I thought was needed. I was told they would do the first treatment then 30 days later send someone out for a second treatment the first quarter. I was told NOTHING about any additional charges. HOWEVER - they attempted to charge $169 for the qtr then $169 AGAIN when they sent the guy who was planned to come in 30 days. When I attempted to cancel the contract they are now trying to charge AN ADDITIONAL $150 to cancel the contract. I am not paying for things I never agreed to pay for. This company is lying, and stealing from the public.
    • Review fromRob S

      Date: 07/01/2025

      1 star
      Pushy door knockers come to your door and don’t take no for an answer. After repeatedly telling **** no! I finally agreed to a mosquito service. The mosquito service they performed did not address our issues even though we had a previous company spray the yard 3 days earlier so this was a sign that their service was no different than my current service. . I tried to cancel their service but was met with a $150 cancellation fee that I was not aware of. After speaking with ****** in management and explaining the pushy tactics and almost feeling forced to buy a service and not being happy about that or the cancellation fee, Justin did not care and did not agree to waive the a cancellation fee. These are the types of companies that push you into service you don’t need and then you still have to pay to make them go away. I would have just cancelled the service and that was it, but now I feel the responsibility to tell as many people as I can to be careful of this company who’s apparently values $150 over anything else. Terrible business model if you ask me.
    • Review fromLazaro E

      Date: 06/30/2025

      1 star
      I am writing to express my severe dissatisfaction with your service. Today, I experienced what I consider to be a complete robbery. Despite continuously seeing pests around my house, the most concerning issue is that I was subscribed to a monthly service against my explicit instructions. I clearly requested a one-time service, yet I have been charged monthly. To make matters worse, I was billed $200 to cancel this unauthorized subscription.
    • Review fromJacqueline W

      Date: 06/27/2025

      1 star
      If I could leave 0 stars I would. I have a no soliciting sign on my door for a reason. My husband is a disabled veteran who struggles with his mental health and was bullied into this service. The harassment in the neighborhoods is ridiculous. These people are taking advantage of others disregarding the fact those no soliciting signs could be for someone's safety. I am disgusted and the fact everyone you talk to on the phone is so rude and nasty does not help. I should've called the police for trespassing because we CLEARLY have a sign up and a camera. Leave people alone.
    • Review fromCatherine B

      Date: 06/26/2025

      1 star
      They scammed right from the begining promising discounts and service. I agreed to the first service and handed the guy my credit card to pay for it. ($50) The next day they had charged the full service on my card with no discounts($650). I sent an email as they did not do what I had requested. No reply so I sent a second email. No reply. I finally called the office in TN as I did not have the local number as no information was given until I spoke with ********. She gave me my discounts, apologized but didn't fix the schedule as I requested. After finding a dead bird and a dead bat in my yard I called and told them to cancel as they were using the wrong chemicals. Also, all the bees are gone. It was then I was told I had to pay a $200 cancellation fee. There was never a contract mailed, emailed or put on my online portal. Only when I questioned it was I sent a copy of the page I signed for the first service which was actually for the full contract with the cancellation fee on it. Very deceptive selling practices along with chemicals that are dangerous to the enviroment. They also don't answer their emails to specifically say it was beyond the 3 day window to cancel.
    • Review fromCynthia R

      Date: 06/25/2025

      1 star
      Guy who came to the door to do sales appeared high/confused or maybe just very unprofessional. He kept making mistakes and correcting himself when explaining where the company was founded. After I told him I was very concerned about impacts to bees, he said their pesticide kills carpenter bees but not honey bees. As far as I am aware, there is no such pesticide. He mentioned Bifenthrin which is definitely toxic to all bees. Upon googling, it seems this company hires a crew of young men to do their door-to-door sales so maybe that explains this strange experience. I would not believe a thing they tell you.
    • Review fromAnitia L

      Date: 06/24/2025

      1 star
      FRAUD ALERT ?? Poor customer service and horrible management from the Austin/Cedar Park management. The sales reps lied to us, the technicians were lazy and partially treated our home and yard and when called back to complete the service, were confused and lazy about doing so. Management refused to contact the sales rep about the fraudulent contract and charged us 150.00 dollars on top of the 140.00 for awful service. I want a refund…
    • Review fromVivek S

      Date: 06/19/2025

      1 star
      Very poor in terms of what they promise and what they deliver. On top of that if you want to cancel (as not happy) they will charge the cancellation fees more than their actual service cost.
      Keep away from this company. Not at all customer friendly. They just want to make money that’s it.
    • Review fromRachel J

      Date: 06/17/2025

      5 stars
      100% recommend Urban X! They answer all my questions, great workers , kind friendly and a pleasure to work with
    • Review fromSarah L

      Date: 06/16/2025

      1 star
      Their door to door sales guy has been lingering in our neighborhood in Youngsville for over 5 hours, coming up to houses multiple times, despite people telling him to leave and there being a no soliciting sign at the neighborhood entrance. It's nearly 9 PM and this sales guy is still knocking on doors! If this behavior is appropriate and approved by the owners for generating sales, I can't imagine what kind of slimy, inappropriate business is happening on a daily basis.

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