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Business Profile

Pest Control Services

Urbanex Pest Control

Headquarters

Reviews

This profile includes reviews for Urbanex Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Urbanex Pest Control has 12 locations, listed below.

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    Customer Review Ratings

    1.63/5 stars

    Average of 91 Customer Reviews

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    Review Details

    • Review fromCynthia L

      Date: 06/15/2025

      1 star
      Pushy. Misleading. Mean. I signed up and almost immediately wanted to back out. I texted them about that and they all of a sudden told me that I owed them all this money. BTW, since their 2 visits, I have seen more bugs than ever. The nasty text messages were the worst, though. I would even use the word "bullying." Finally, I drove to their nearby office in North Chesterfield. Their door was unlocked. No one was inside, though I called out to see if anyone was there. While waiting, I saw a number of notebooks around a table for a class they required them to take. The notes were very revealing. Eventually I saw a truck pull up and asked to speak to a representative. A very nice young man who was also a military veteran, spoke with me. He called his manager on speaker phone and I eventually got it in writing that the company would leave me alone. In the end, after having read about the detrimental effects on local wildlife (especially birds, who eat some of the pests), I did not want the service. I would never recommend them. BTW, I took photos of the notes their employees wrote. I also have all their harassing text messages. The employees I spoke with were nice and even charming. That is not true of those who responded (probably from another state, some "headquarters"). The whole experience caused me a great deal of stress, almost as much stress as I felt in my last two years of teaching at a public school (I retired in June, 2024).
    • Review fromKassandra M

      Date: 06/14/2025

      1 star
      They literally will not stop soliciting. They show up all times of the day even late at night and they’re rude when you tell them you’re not interested. They also LIE. I live in a build to rent community and our pest control is part of our community fee.. they’ve said they’ve gotten permission from our community manager and they have not.
    • Review fromBenjamin H

      Date: 06/04/2025

      1 star
      Keep your people out of my neighborhood, I do not appreciate someone knocking on my door at 7:53pm, solicitors are not permitted in my community, any more visits and your sales people will be trespassed from my home.
    • Review fromDemitric M

      Date: 05/29/2025

      1 star
      Sales rep came to my neighborhood selling pest control services. Urbanex pest control, the sales rep stated and sold me on the fact there would be no charge for the service being completed and if I was to cancel the service the next day, there would be no charge at all. That was and is not the case, the company is charging people a month later after the service has been canceled. The company said there is someone that goes in and manually process the accounts that have been put on hold or canceled and therefore still charging people for a service that was TOLD to be FREE by the sales rep for allowing them to go through this sales process in my neighborhood that clearly has no solicitation signs in the yards.
      The service did not live up to what they advertised, they said 100% web free guarantee and no flies and I have had more spiders to show up than anything and flies constantly in my garage.
    • Review fromLaura S

      Date: 05/22/2025

      1 star
      I don’t normally leave reviews but STOP going door to door on houses that have clear “NO soliciting” signs literally on the door & doorbell ALSO in the front of the community entrance.
      It wouldn’t be that big of a deal but your sales kid is ridiculously pushy and downright rude, argumentative and clearly on something. I’ve complained directly the last two years!! Hoping someone who actually cares will see a review.
      I’d never do business with such a shady company who goes door to door and has such terrible customer service. Our culdesac cringes each year when you walk around. STOP GOING TO EDGEWATER AT THE RESERVOIR!
    • Review fromAndy K

      Date: 05/13/2025

      1 star
      Just scaling their business in my area and it seems that they are cutting corners. Noticed a lot of other reviews on here talk about how they're pushing sales with poor customer service. Couldn't agree more. After deciding to give them a shot, it was evident within the 1st 24 hours. Instead of having a tech do the work on my house, it was 4-5 of their sales team members who scrambled to do my service. Yet they sent me an email saying the tech completed the job when it wasn't even that individual who performed it. They didn't complete the job and said they'd be back the next day. Never heard back from them and had to keep reaching out. Decided to cancel the service. And despite having contacted them within 5 days of signing up, they still forced the cancellation fee down my throat. Very unprofessional.
    • Review fromJANICE H

      Date: 05/06/2025

      1 star
      If I could leave 0 stars I would. The sales rep, we think his name is Kyle, cased our neighborhood, ********** ******* in Rogers AR. He rang our doorbell, conversation was ok, only because I said no decision would be made without my partner, so he just kept it to friendly conversation, or so I thought. I unfortunately shared information with Kyle in the flow of our conversation what my partner did for a living. Kyle came back later on that night around 845pm. We didn’t answer the door. Then Kyle came back about 2 days later when we were in the middle of working on a build project we have going on in our back yard. It was CLEAR now was not a good time. The short version is when my partner clued in that the “low rates” Kyle was claiming meant a contract and the rate would add up to over $800 a year, he told Kyle no. To which Kyle then leveraged the original conversation that he and I had had at the front door a few days prior to tell my partner “oh I heard you do “X” for a living so it sounds like you wouldn’t have a problem affording it”! I was so ******  when my partner told me that later! He was an absolute scammer, no respect for our time, space, property, and the assumptions of our finances. I used to work for the AirForce and he tried to use that too as leverage to get our business. He was an absolute tool. This company should be absolutely ashamed, and especially trying to use the fact it is a veteran owned company. A complete embarrassment to those who work hard and who have actually served. BTW our neighborhood has a ** page and everyone knows to boycott your company because of the interactions that we have all experienced with your reps. Absolutely horrible and a disgrace.
    • Review fromMike H

      Date: 05/05/2025

      1 star

      Mike H

      Date: 05/05/2025

      Can’t stand these kids. They bully into your home and non soliciting areas. They scared my wife more than once and I couldn’t get them to leave. They harass you. They will not leave when asked. They do not abide by court orders to not enter neighborhoods. They keeping back. Many sheriffs office have them on file. I’ve had to push them to leave many times over and even call the cops. They walk around your house when you’re not home. Absolutely the most rude and push and harassing people I’ve ever dealt with. They tried to force their way into my home. Beware and stay away. Also had multiple car breaks in not long after they come.

      Urbanex Pest Control

      Date: 05/06/2025

      Thank you for bringing this to our attention. We take complaints like yours very seriously. First and foremost, we sincerely apologize for any distress or discomfort you and your family have experienced. This is absolutely not the standard of conduct we expect from our representatives and we conduct daily training meetings with our sales team to ensure they do follow our company standards.
      Our door-to-door sales representatives are trained to follow strict procedures, including:
      Respecting "No Soliciting" signs
      Leaving immediately when asked
      Never attempting to enter a home without clear and invited consent
      Following all applicable local, state, and court regulations
      We have begun an internal investigation into this matter, including reviewing the conduct of representatives working in your area. Any employee found to have violated our policies will be subject to disciplinary action, up to and including termination. Additionally, we regularly communicate with law enforcement agencies to ensure our practices align with community standards and expectations.
      We are committed to making this right. If you are willing, we would appreciate the opportunity to speak with you directly to gather more details and address your concerns thoroughly. You can reach our compliance team at [email protected].
      Again, we deeply regret any fear or frustration caused. Thank you for bringing these serious concerns to our attention.
    • Review fromRobert K

      Date: 04/22/2025

      1 star
      0 Stars. This company is an absolute joke. Don’t get stuck in their web of lies. Their service is no better than any of the other companies out there. These people don’t tell you but they rope you into a contract that you are unaware of and will keep trying to charge you a ridiculous cancellation fee when you try and leave their overpriced service that they initially promised would be lower than the other companies. I spoke with them 6 months prior to moving out and was assured if I sent proof of new residence I wouldn’t be charged any further. Even after sending them my new lease at my new address the supervisor Keith said that I am probably still going to incur further charges even though I was assured 6 months prior that I would not. This company is an absolute nightmare and joke
    • Review fromRichard M

      Date: 04/16/2025

      1 star
      These people are con artists and thieves, run away from them.

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