Business Profile

Platforms

GreenPal

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GreenPal's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

35 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/16/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired a contractor from Your Green Pal to mow my lawn. Following the service, Your Green Pal's website posted a picture of my house on the *** page of the contractor I hired, as an example of work completed by the contractor. My phone number is displayed under the picture of my house. I've reached out to them three times asking them to remove it. The first time I got a response saying that I needed to delete my *** account from their website. I did so, but it didn't remove my personal information from their website. I've reached out twice since then asking how to get it removed, and have not received any response. My house is listed on page 2 of this contractor's mowing history.********************************************************
Business Response
Date: 06/16/2025
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced.
Regarding your concern, **** reviewed the vendors public profile and can confirm that your phone number is not publicly displayed alongside the photo of your property. That information is kept private and is never shared on vendor pages.
That said, we understand your concern and are taking steps to ensure that any identifying information is removed or reviewed appropriately. We appreciate your patience and want to assure you that your privacy is important to us. If theres anything further we can do, please dont hesitate to let us know.

Customer Answer
Date: 06/16/2025

Complaint: 23468746

I am rejecting this response because:
The vendor states "weve reviewed the vendors public profile and can confirm that your phone number is not publicly displayed alongside the photo of your property. That information is kept private and is never shared on vendor pages."
This is an inaccurate statement. As of 6/16/25, my phone number is still displaying on page two of the mowing history for ********************************************************. See attached screenshot.
The vendor instructed me to delete my account, which I did (see email trail previously submitted as evidence). Therefore, what I can see on the website is what anyone in the public can see on the website, and my personal information (phone number and a picture of my house) are viewable to anyone.
Sincerely,

***** *******
Business Response
Date: 06/16/2025
Image has been removed.
Customer Answer
Date: 06/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I received notice that my yard had been mowed again. However this was not an agreed arrangement. The lawn was scheduled for biweekly mowing, not weekly. Both with the lawn care person AND on the greenpal website. I was not planning this, and this will overdraft me. I already had to overpay on my mowing last time because 3 of their people never showed, and had to dispute a charge when a previous landscaper stated they mowed at 1am (this dispute took hours to get taken care of). This time, I contacted their support and was told by their chatbot the steps for deleting my account. A human can not be reached by any means. I cancelled my mowing after the previous dispute and magically they restarted again with a new landscaper as well. This is just unacceptable. I request a refund of the billing on 6/3/25 as well as complete deletion of my account.
Business Response
Date: 06/04/2025
Thank you for bringing this to our attention. We understand how frustrating this experience must have been.
GreenPal is a free platform that connects homeowners with local, independent lawn care providers. We do not charge homeowners directlypayments are processed securely through ****** by the lawn care provider you select during sign-up. This also means that any scheduling issues, payment disputes, or refund requests must be handled directly with the vendor who performed the service.
GreenPal does not manage or authorize transactions, nor do we oversee the quality or timing of the services provided. Our role is simply to connect users with service providers and provide a scheduling tool based on the frequency selected by the homeowner.
We're sorry for any confusion and inconvenience caused. If youd like help reaching your vendor or need assistance closing your account, our support team is happy to assist further via our Help Center.
Customer Answer
Date: 06/10/2025

Complaint: 23415640

I am rejecting this response because:
You stated your site does not process the payments. In fact, it does. You stated that your site does not handle timing. In fact, it does. You stated that you can contact your chat support to close an account. No, no you can not. You end up in an endless loop of robotic copy pasted that do not help at all. I did NOT select the weekly mowing. I specifically requested biweekly. Wether your site or the landscaper changed this, I do not know. However the fact that this was able to be changed without my authorization is baffling. I still request a refund for timing related errors your site caused, which you processed, and then a closure of my account following said refund.

Sincerely,

**** ******
Business Response
Date: 06/12/2025
Thank you for your feedback, and we truly understand your frustration.
GreenPal is a free platform that connects homeowners with independent lawn care providers. While payments appear to occur through our site, they are processed securely via ****** by the vendor you select. We do not control or initiate chargesthose are submitted by the provider after service is completed.
Likewise, service frequency and scheduling are set by the vendor based on the preferences selected at sign-up. Any changes or errors in frequency would need to be addressed directly with the provider. We recognize this situation has been frustrating and regret that your expectations werent met.
I went ahead and got your account closed for you.
Again, were sorry for the inconvenience and hope this helps clarify our role.
Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am done wasting my time arguing with a company who lies so blatantly. At least the account is closed and I am done with you. I used to recommend y'all to people but not anymore. You make your landscaper contractors look bad with your lack of customer service, lies, and non transparency. I knew going into this I would not be getting the refund I deserve, especially through BBB (I mean you guys have a massive webpage dedicated to why people shouldn't even trust the BBB, thats a red flag.) At least I am finally done with you guys.

Sincerely,

**** ******
Initial Complaint
Date:05/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 2nd 2025, GP Landscaping came out to my house and proceeded to take pictures of my lawn, which I cut myself on May 1st, and pose it as work they did to take money from us. Afterwards, my wife asked for justification on why they decided to lie this way, and the owner demanded my wife send him money through cashapp or ***** for "gas money" after he harassed my wife through text.
Business Response
Date: 05/02/2025
Thank you for bringing this matter to our attention. Were very sorry to hear about your experience and understand how upsetting this situation must be.
GreenPal is a free platform that connects homeowners with independent lawn care providers. We do not charge homeowners directlypayments are processed securely through ****** by the vendor you select. As such, any disputes regarding services rendered, payment issues, or refund requests must be addressed directly with the provider.
Please also know that GreenPal does not get involved in the delivery of services or the quality of those services. Our role is simply to facilitate the initial connection between homeowners and vendors. We do not condone any inappropriate communication or harassment and encourage you to report any such behavior directly to our support team so it can be documented.
We hope you're able to resolve this directly with the vendor and appreciate you taking the time to share your concerns.
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested service to my lawn on 4/12/25. On 4/24/25 they showed up to my home and charged my card again for service that wasn't requested or needed. I reached out to the company and was told it was between me and the contractor. The contractor stated Greenpal sent them there and showed proof. Greenpal stated they had nothing to do with it but charged my card anyway
Business Response
Date: 04/30/2025
Thank you for reaching out and sharing your concerns. We understand how frustrating this experience must have been.
To clarify, GreenPal is a free platform designed to connect homeowners with local lawn care professionals. We do not charge homeowners directlypayments are processed securely through ****** by the lawn care provider you choose.
In this case, any scheduling or billing issues, including unexpected services or charges, are managed by the vendor directly. If you believe a service was performed in error, we recommend continuing to communicate with the vendor for resolution, as they control both scheduling and payment submissions.
GreenPal serves solely as a directory to facilitate connections and is not involved in the delivery of services or financial transactions. Were truly sorry for the confusion and hope the matter can be resolved quickly with the service provider.

Customer Answer
Date: 04/30/2025

Complaint: 23267138

I am rejecting this response because: They sent him the notification about an appointment but not me. If they would have sent me the notification I would have told them i didn't request services and didn't need services. They charged my card not him.

Sincerely,

****** ******
Business Response
Date: 05/05/2025
Thank you for bringing this to our attention. We understand how frustrating this situation must be.
GreenPal is a free platform that connects homeowners with independent lawn care providers. We do not charge homeowners directlypayments are processed securely through ****** by the provider you select. The scheduling and billing for services are managed by the vendor, including any recurring or follow-up appointments based on the service frequency selected during sign-up.
If a service was performed that you did not request or authorize, we recommend addressing the issue directly with the lawn care provider, as they are responsible for managing their own schedules and submitting charges. Any requests for refunds must also be handled directly with the provider.
As a directory-style platform, GreenPal does not oversee the actual services performed or intervene in payment disputes. Were sorry for the confusion and hope youre able to reach a resolution with the vendor promptly.
Customer Answer
Date: 05/16/2025
I disputed this case with my bank and they refunded me my money
Initial Complaint
Date:04/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a request to skip a fortnight doing my yard. You always send a macro stating that might not happen but I was confident because the Buzzy Bee got a 1.5 wk notice. On 4/28 at 0530, $40 was removed from my checking account for work completed this date. I get that this was the period I requested not to perform work but.. and this is a huge BUT I never agreed to pay anyway. Asking me to tip for this transaction is crazy. Removing $ prior to service completion is fine for some but not me. As I told Buzzy and *****, if you can remove $ from my account w/o me noticing, great! This time, you got busted. I have ask Buzzy and ***** for a refund and no go. So up the ladder we shall go b4 reviews are complete.
Business Response
Date: 04/30/2025
Thank you for bringing this to our attention. We understand your frustration and appreciate the opportunity to clarify how the GreenPal platform works.
GreenPal is a free platform that connects homeowners with local lawn care providers. While we help facilitate communication and scheduling, we do not charge homeowners directly. All payments are processed securely through ****** by the lawn care provider you choose.

This also means that any requests to skip a service, as well as any questions about charges or refunds, must be handled directly with the vendorin this case, Buzzy Bee. As an independent business, they are responsible for their own scheduling, invoicing, and customer service.

********************** serves strictly as a directory to connect customers and vendors, and we are not involved in the transactions or the execution of services. Were sorry for the inconvenience this situation has caused and hope youre able to resolve it directly with the provider.
Customer Answer
Date: 05/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok and stuoid to me. I've already contacted Buzzy but I understand you gotta fill up space in the response to make me think you put your heart and soul into it. Moving on, you got a part of that *****, ***'t be acting all innocent.. Green pal is not a not-for-profit. On a brighter note, I like the idea of GP providing opportunities to sum so they can perform cleaning jobs on checking accounts and have zero rules as a basis to represent GP.
Me, on the other hand, I wanna change something and oops! Better watch the length of my grass, walk slow in them there divots or Ill brake an ankle, requesting a **** does not guarantee that a buzzy cleaning out my checking account at 5:30 in the morning will get it. Rules for a customer and I don't even work for you. That's clever on your part to train the buzzies to be up b4 **** to perform the routine checking account maintenance. I've never known a business to do that.
Sincerely,

******** ******
Customer Answer
Date: 05/01/2025
GP, I just found your false statements asking the question regarding not being happy with the service. Your paragraph (see attached) is the absolute opposite of what you relayed to BBB. would you like me to copy and paste that paragraph? No prob.
'First, you don't pay until after you have confirmed the service is completed. GreenPal does not charge your card up front. On top of that, all lawn mowings all backed by The GreenPal guarantee. If something isn't right you can dispute the service and your lawn mowing service is notified to make it right for you.'
Let me know how my experience beginning at 5:30 am before service even BEGINS which is covered by you in the above first sentence and goes all the way down to what? Oh, My Gosh! ... all lawn mowings are BACKED by The GreenPal guarantee. If something isn't right you can dispute the service and your lawn mowing service is notified to make it right for you.'
DO a comparison between your advertising above, which must be false, and the macro you sent BBB and I. Shouldn't be any difference, right? Drop kick me, *****, if I'm lying.
Initial Complaint
Date:10/12/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 30, 2024 my husband was home. He heard Green Pal pull up so he went and looked out the 2nd story window. He watched the lawn guy look around the yard and then take a picture of the front yard. The lawn guy then got in his vehicle and left. A minute passed and my husband got a text showing the picture of the front lawn and a charge for $40 for cutting our lawn. This is the second time that this has happened since we started using them. We have also had a double charge for our service and numerous times they charged us and then took up to a week to come and cut our yard. We will not be using them again.
Business Response
Date: 10/13/2024
We sincerely apologize for any inconvenience you’ve experienced with Mr. Mower, a lawn care provider you hired with via GreenPal.
I’d like to clarify that GreenPal is a free platform that links homeowners with independent lawn care professionals. We do not directly charge homeowners—payments are securely processed through Stripe by the lawn care provider selected, in this case, Mr. Mower.
Regarding the issues you've highlighted, including the recent charge without service and the other billing discrepancies, it’s important to address these directly with Mr. Mower. Since GreenPal does not manage transactions or service quality directly, the lawn care provider is responsible for handling refunds or any payment-related issues.
We apologize for any frustration this may have caused.
Customer Answer
Date: 10/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22416247, and find that this resolution is satisfactory to me.

Sincerely,

Mary Carmen
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used ************************ to find a lawn service. Got a quote from Livelawn&Prosper. I have a credit card on file with ************************. ************************ is not supposed to charge my credit card w/o me going in and putting in a rating. Entering a rating is supposed to be the authorization to charge my card. LiveLawn&Prosper is ran by ****. **** was supposed to mow my yard on July 30th. He did not show. App said he was running 2 days late. I text **** on Aug 3rd to see if he was coming. Said he be here that day. Did a no call no show. Texted **** on Aug. 5th to see if he was going to mow my yard. Mowed on Aug 5th. Asked me to pay through *******. I did. That is why I DID NOT AUTHORIZE THE PAYMENT THROUGH GREENPAL. Also they double charged my credit card 2 payments of $52 each for a total of $104 and I want my money back! I contacted ************************** and they said It is LiveLawn&Prosper ******** responsibility to pay me my money back. Since I NEVER Authorized GreenPal to charge my card they have responsibility in this as well. The only thing GreenPal did was kick LiveLawn&Prosper (****) out of their app. Then they double charged me. That is strictly a GreenPal issue. How they double charged me is beyond me. Notice the attached statements are office by 1 number the 8th digit. I have record where **** was paid through Cashapp on Aug 5th. **** text me on Aug 20th, acknowledging I was billed twice through the app. ****'s contact number is ************
Business Response
Date: 09/25/2024
If you paid your vendor directly, you will need to work with him to get a refund. Its against our terms and for any payments outside of the GreenPal platform. Additionally, when the lawn is mowed, the homeowner has 24 hours to disputes any service performed on the platform. Im sorry for your inconvenience, but you will need to reach out to your vendor directly to get your Cash refund directly from them.
Customer Answer
Date: 10/04/2024

Complaint: 22327090

I am rejecting this response because: Greenpal is the avenue that holds my credit credit card. They allowed someone to enlist with them that basically stole $104 dollars from me. Not only did I not authorize payment of the mow you the app Greenpal double charged me. 2 mows on the same day. Which means there was a faulty invoice submitted and you charged my credit card again without my authorization. What is your reasoning for allowing that to happen. I'm sure Greenpal isn't or wasn't providing this service to these companies for free.

Sincerely,

******* ******
Business Response
Date: 10/17/2024
GreenPal functions as a free platform that connects homeowners with local lawn care providers, allowing them to find and select services that best fit their needs. While GreenPal helps facilitate the connection, we do not directly charge homeowners. Instead, all payments are processed securely through ****** by the selected lawn care provider. This means that any refunds or payment issues need to be addressed directly with the provider involved.
As GreenPal serves as a directory, we do not manage individual transactions or oversee service quality, as these remain the responsibility of the independent lawn care providers. We sincerely regret any inconvenience this situation has caused you and hope you are able to resolve it promptly with the provider. Thank you again for reaching out, and please let us know if we can further clarify any platform-related matters.
Initial Complaint
Date:08/15/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have set up service for lawn care through GreenPal via their app. I received a message that my lawn was cut and they are charging my card $45. I tried to submit via the app the proof that my lawn was not cut but it would not accept pictures and you could not submit without pictures. I have tried contacting them via phone that is just a recorded message and via the messaging app and have been blocked. I am asking that I stop getting messages at 3:00 a.m. every morning saying that they cannot charge my card which has been canceled due to this because I will not pay for something I did not receive. They have blocked me on their messaging app so I am unable to submit the second message that was started but I am including the first. All I would like is a confirmation that my account is closed and they will stop trying to charge my card or something I did not receive.
Business Response
Date: 08/15/2024
Your account has been deleted.
Customer Answer
Date: 08/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/13/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have had an account with ******************** for 3 years now all the sudden they delete my account without reason and I can no longer access my clients or anything. Cannot access anything tells me I don't have an account.
Business Response
Date: 08/13/2024
Thank you for reaching out regarding your account. The account was deactivated due to a breach of our platform's policies. Specifically, this was either because of a significant delay in fulfilling a scheduled appointmentover 10 days lateor because there was evidence of taking customers offline, which violates our terms of service.

We take these policies seriously to ensure the best experience for all users on our platform.
Customer Answer
Date: 08/15/2024

Complaint: 22135870

I am rejecting this response because: both of those are false claims. I am being falsely accused of violating policy. I had active clients on their system. The customers that left them on THEIR own will is on the customer not on me. I have not told ANY customers to leave ********************. They falsely accuse me of violating policy and deactivate my account without reason. What a scam company.

Sincerely,

***************************
Customer Answer
Date: 08/15/2024
The customers they accuse me of stealing are due to Greenpals poor business practices. There is 0 customer support, 0 vendor support. Those customers left ******************** on their own accord I did NOT instruct any of them to leave Greenpal. Customers stated to me they were upset with Greenpals poor customer support. Yet ******************** falsely accuses me of taking the customers when the customers left on their own THEY decided to leave. It's their money and their choice and I am not about to dictate to customers that they MUST stay with ********************. ******************** does not OWN customers or vendors. I again HAVE NOT ever instructed or told those customers to leave ********************. THEY decided it on their own.
Business Response
Date: 08/15/2024
Thank you for sharing your perspective. Our terms and conditions are clear about maintaining transactions and communication within the platform. We enforce these policies to ensure a fair and consistent experience for all users.
Customer Answer
Date: 08/20/2024
They talk about maintaining transactions and communication with the platform meanwhile when we reach out to the platform for issues they ignore us and tell us to go find support on their *************** However they don't give support on their ************** either. They are the ones violating their own policies. They have 0 open communication with customers or vendors. That's the issues we the vendors and their customers face. There is 0 accountability with this platform and the people who run it. There is 0 support of any kind. They just take the money and ignore ALL issues within their platform.
Initial Complaint
Date:06/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The green pal worker came to cut the grass and ran over something and broke the glass in my door I got cut on my foot he show no concern about my family or children he was unprofessional this company doesnt need to be in business someone should be hold responsible for this this unacceptable
Business Response
Date: 06/22/2024
I apologize for the inconvenience you experienced. Please note that we are only the platform that connected you with the vendor you hired. To resolve this issue, it is necessary for you to work directly with the vendor involved. We strongly encourage you to contact them to address the damage to your property and the injury you sustained. Once again, we are truly sorry for any inconvenience.

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GreenPal is NOT a BBB Accredited Business.