Complaints

This profile includes complaints for GreenPal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GreenPal

  1312 5th Ave N STE 104 Nashville, TN 37208-2779

• 

  GreenPal

  3002 S Jefferson Ave Ste 2030 Saint Louis, MO 63118-1513

• 

  GreenPal Lawn Care of Fresno

  647 W Shaw Ave Ste J Fresno, CA 93704-2451

• 

  GreenPal Lawn Care of Dallas

  17762 Preston Rd STE 224 Dallas, TX 75252-5730

• 

  Greenpal Lawncare of Raleigh

  5300 Atlantic Ave STE 106-01 Raleigh, NC 27609-1122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have had an account with ******************** for 3 years now all the sudden they delete my account without reason and I can no longer access my clients or anything. Cannot access anything tells me I don't have an account.

  Business Response

  Date: 08/13/2024

  Thank you for reaching out regarding your account. The account was deactivated due to a breach of our platform's policies. Specifically, this was either because of a significant delay in fulfilling a scheduled appointmentover 10 days lateor because there was evidence of taking customers offline, which violates our terms of service.

  
  We take these policies seriously to ensure the best experience for all users on our platform.

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22135870
  
  I am rejecting this response because: both of those are false claims. I am being falsely accused of violating policy. I had active clients on their system. The customers that left them on THEIR own will is on the customer not on me. I have not told ANY  customers to leave ********************. They falsely accuse me of violating policy and deactivate my account without reason. What a scam company. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/15/2024

  The customers they accuse me of stealing are due to Greenpals poor business practices. There is 0 customer support, 0 vendor support. Those customers left ******************** on their own accord I did NOT instruct any of them to leave Greenpal. Customers stated to me they were upset with Greenpals poor customer support. Yet ******************** falsely accuses me of taking the customers when the customers left on their own THEY decided to leave. It's their money and their choice and I am not about to dictate to customers that they MUST stay with ********************. ******************** does not OWN customers or vendors. I again HAVE NOT ever instructed or told those customers to leave ********************. THEY decided it on their own. 

  Business Response

  Date: 08/15/2024

  Thank you for sharing your perspective. Our terms and conditions are clear about maintaining transactions and communication within the platform. We enforce these policies to ensure a fair and consistent experience for all users. 

  Customer Answer

  Date: 08/20/2024

  They talk about maintaining transactions and communication with the platform meanwhile when we reach out to the platform for issues they ignore us and tell us to go find support on their *************** However they don't give support on their ************** either. They are the ones violating their own policies. They have 0 open communication with customers or vendors. That's the issues we the vendors and their customers face. There is 0 accountability with this platform and the people who run it. There is 0 support of any kind. They just take the money and ignore ALL issues within their platform.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The green pal worker came to cut the grass and ran over something and broke the glass in my door I got cut on my foot he show no concern about my family or children he was unprofessional this company doesnt need to be in business someone should be hold responsible for this this unacceptable

  Business Response

  Date: 06/22/2024

  I apologize for the inconvenience you experienced. Please note that we are only the platform that connected you with the vendor you hired. To resolve this issue, it is necessary for you to work directly with the vendor involved. We strongly encourage you to contact them to address the damage to your property and the injury you sustained.  Once again, we are truly sorry for any inconvenience. 

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired JA **** Services through GreenPal website. The subcontractor did not show three different times that they were scheduled to come. When they finally showed I was told $30 for the lawn which is the same mount I have been paying for the last 10 years. When they finished I was charged $125 and they did not even finish the job. There was no trimming done. They left things in my yard knocked over and did not even pick up the grass they cut. The yard looks worse than before. It is a horrible mess like a 4 year old mowed it. I have to pay another lawn company to come and redo the entire yard. They left high grass and lines where they clearly missed whole areas. It's literally the worst mowing job I have ever received and I am 70. They took advantage of me. The owner even called and threatened me because I made a bad review on the website. He needs removed from the website.

  Business Response

  Date: 06/19/2024

  I sincerely apologize for the inconvenience. Upon reviewing your account, I found that a confirmation email was sent to you, indicating that your yard had been mowed. This notification is meant to inform homeowners that they have 24 hours to review the lawn and either approve or dispute the service before any payment is taken. During this time, you can stop the payment if the mowing was done in error or if there was any fraudulent activity.

  Business Response

  Date: 06/29/2024

  I apologize for the experience you had with JA **** Services. We understand your frustration with the multiple missed appointments and the poor quality of the service you received.

  However, the agreement you had regarding the service and the pricing was with the landscaping professional you hired and there was a 24 hour window to stop payment if the service was not performed to your satisfaction. . We are truly sorry for the inconvenience and the distress this situation has caused you.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8, 2024 I was charged by GreenPal service provider ****** for services not rendered to my backyard. My husband had already done the front yard and I was sent a picture by text message from ****** of the backyard as though it had been done. However, only part of the yard was displayed in the picture which is where my husbands truck is parked which is how I knew it was my yard. My bank charged an overdraft fee of $35 due to the $47 being drafted out my account. I would not have complaint if the job was done but this is fraudulent.

  Business Response

  Date: 05/17/2024

  I sincerely apologize for the inconvenience. Upon reviewing your account, I found that a confirmation email was sent to you, indicating that your yard had been mowed. This notification is meant to inform homeowners that they have 24 hours to approve or dispute the service. During this time, you can stop the payment if the mowing was done in error or if there was any fraudulent activity.  

• Initial Complaint

  Date:05/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked to have my lawn mowed by tcs lawn care through GreenPal. He later called me to cancel saying I lived outside his area. GreenPal charged me 30 dollars for the lawn mowing which I never received and signed me up for every two weeks. Apparently they dont have a listed phone number but if I dont get an immediate refund and get taken off their list of customers I will take further action against these crooks.

  Business Response

  Date: 05/14/2024

  I'd reach out to the vendor that you hired, **'s Lawn Profession, to ask about why you were charged for a mow that never happened.  ************

  GreenPal does not automatically bill you unless the vendor marked the appointment complete.  

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive serviced numerous lawns for this ******ed *** and have not received one single gd dollar

  Business Response

  Date: 04/10/2024

  Give our vendor support number a ring.   **************

• Initial Complaint

  Date:03/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up to privide lawncare services through Greenpal. As of lately I am NOT getting any auctions yet, they send me emails stating I have job bids available yet when I go to the app to check the app says I have nothing. Contacted ******* via email to get this issue resolved they refused to help and instead pointed me to a ************** for help. I was on their ************** before and they dont give any support there either. This company seems to just take customers and vendors money but, offer 0 sort of technical or customer support.

  Business Response

  Date: 03/06/2024

  Give our vendor support number a ring.   **************

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company signed up to become a vendor for the GreenPal. We worked through them for a few months. During this time, unfortunately it was rainy season for us so some customers had to reschedule; God forbid that happening ratings drop for things out of your control. We also performed services that we never got paid for, with the excuse that sometimes a fake customer can get thru the system. Some customers even choose to quit using this company and use us directly, which we can't help. We never once had any complaints and always received a 5 star rating. All of the sudden one day we went to log in to go to a scheduled customers house and we were banned. I have tried to call the "support line" several times and no one ever answers or calls back. I have sent emails, no one ever responds.

  Customer Answer

  Date: 09/29/2023

  It was a general work contract. Money was deducted out of every payment I received. I am owed $75 from a serviced I performed thru the company. I was told I would have to seek legal action against the property owner, that there was nothing they could do. They claim it is an average of about $1, No it's more like $5+ depending on the price of the service. I have called and left several voicemails along with several emails and no response.

  Business Response

  Date: 09/30/2023

  There are a few reasons why your account would be deleted.  Taking customers offline, being two weeks late on your appointments or having your ratings drop below a certain threshold.  Also, if you were not paid, it was the homeowner that didn't pay you--not GreenPal. I would reach out to that homeowner and ask about payment.  GreenPal attempts to run their card every night until payment is made.  

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20668528
  
  I am rejecting this response because: customers coming off GreenPal to use vendors is out of our control. My ratings was "above the threshold", which like I previously stated , can't help if things have to be rescheduled due to weather, which you obvious don't take into consideration. And as for the customer not paying, it was a fake account with a fake card, which obviously you failed to verify that it was an actual person and card. If you would actually answer a phone call, some things could be handled properly.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/02/2023

  That is why we recommend you reach out to your customer to button up any lawn details and to introduce yourself to your customer.   

  Business Response

  Date: 10/02/2023

  That is why we recommend you reach out to your customer to button up any lawn details and to introduce yourself to your customer.   

• Initial Complaint

  Date:08/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had lawn service ONLY quoted and completed by Kicking ********************** and grass was mowed only! I was charged twice on July 18 for $30 each charge. It should have been only one $30 charge as quoted. When I tried to contact GreenPal, they sent me this truly unprofessional email of their "terms and conditions" and told me to either contact the vendor directly via text message or to valid speak with my credit card company that they were not responsible and could not make refund, yet they are the ones that took the payment!.

  Business Response

  Date: 08/02/2023

  Give our support number a ring.   **************

  Customer Answer

  Date: 08/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. GreenPal has refunded the duplicate charge to my credit card. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this business thru GreenPal to do some landscaping work on my property, he gave me a quote and asked for a deposit of $200.00 for supplies on May 30, 2023. Since then, he keeps telling me he will be at my home to start the work but never shows up and will not call me back to let me know what's going on. Also, I have contacted GreenPal several times and they said they could not help me. They also billed me $50.00 for lawn mowing that was not done.

  Business Response

  Date: 06/28/2023

  Was the $200 deposit paid through GreenPal?  Also, I looked into your account and it showed that you received a confirmation email stating that your yard had been mowed.  We send this notification to let homeowners know that they have 24 hours to approve or dispute the service and that your card will be charged.  During this 24-hour period, homeowners can stop payment if the mowing was an error or fraudulent.