Complaints

This profile includes complaints for Brookside Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Brookside Properties, Inc. has 68 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Brookside Properties, Inc.

  2002 Richard Jones Road Suite C-200 Nashville, TN 37215

• 

  Icon Lakewood

  2400 McCain Blvd North Little Rock, AR 72116-7506

• 

  The Everly

  2501 Riverfront Drive Little Rock, AR 72202

• 

  Heatherstone Apartments

  6408 Six Mile Ln Louisville, KY 40218-2300

• 

  The Carlyle

  850 River Dell Ct Louisville, KY 40206-3209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 9th, 2022 0440 am.
  
  RE: ***************** conditioning non-functional
  
  This is unacceptable and makes 21 days since I filed my first maintenance request in June. I started a second maintenance request on July 8th. It has been 83 degrees inside my apartment since about 12 noon. 80 degrees still at 0440 am. I talked to the apartment office person about possibly obtaining a second stand alone air conditioning unit. I am elderly and on a fixed income and I need the rooms to be cooled. The heat is not good on my medicines. And since the air conditioner almost never turns off, I will have a larger than usual electric bill. The management will not provide a second stand alone air conditioning unit. The management has been excusing this situation saying they have a long list of repairs. Again, this is a health and financial issue for me.
  
  Thank You
  
  **********
  **************
  

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 5, 2022/07/14) */
  The AC has been repaired with an air temperature of 54 degrees. During the time it was not working properly the resident was supplied with a portable a/c. The maintenance team left the portable unit in the apartment to assist with the air conditioning since he is on the top floor facing the afternoon sun until the temperatures drop.
  
  
  
  
  Consumer Response /* (3000, 7, 2022/07/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The ac is still having difficulty keeping up with the heat. I don't agree that my location should have anything to do with the fact that the unit is not cooling the entire apartment effectively. I am forced to live in my bedroom and cannot use the living room or kitchen with the heat. Forecasted high temperatures are to be above 100 degrees the next 8 days. I am elderly. The apartment management considers my job number to be closed. The air conditioner needs to be fixed. Location has nothing to do with the fact that the AC unit cannot keep up with the heat.
  
  
  Business Response /* (4000, 9, 2022/07/26) */
  ****, these record-breaking summer temperatures are affecting our entire community so we do have an influx of maintenance requests at this time. We are working tirelessly to ensure your comfort and have no intention of neglecting your unit or dismissing your concerns. The AC systems are scheduled to be repaired. This does take time, as we use an outside contractor for HVAC repairs to ensure they are done professionally and correctly. Our resident's wellbeing is very important to us. If you would like to speak to a manager about any specific requests or ways we can help in the meantime, we are happy to listen and find a way forward. Again, the air conditioners are scheduled for repair.
  
  Thank you.
  
  
  Consumer Response /* (4200, 11, 2022/07/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It has been 38 days since the last maintenance report was filed. Since then there has been little in the way of repair or fixing the unit's ac. I am currently using two additional air conditioning units to supplement the poorly operating apartment air conditioner: a stand alone unit and a window unit. Two box fans run night and day to distribute air from the two additional units. Maintenance workers have supplied one of the ac units and I had to buy my own ac unit when no other ac units were available from the management. Maintenance has attempted to repair the outside apartment unit. I already have had the second largest electric **** ever, I'm on a fixed income. Who **** pay for the higher ****? I **** have to. I pay all of my bills on time but don't feel the owners of the apartments have moved quickly enough to solve my air conditioning problem. I am elderly and need this fixed. The owners have known about this issue for over a month.