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Business Profile

Scissors

Icon Shears, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kaitlyn H

    Date: 07/01/2025

    Kaitlyn H

    Date: 07/01/2025

    I bought a pair of shears from them and not only did they charge me twice, they refused to answer my emails and the shears will NOT stay sharpen. I tried to email them again and contact through their website and again NO response.

    Icon Shears, Inc.

    Date: 07/02/2025

    Hi ******* I’m so sorry to hear about your experience, and I truly appreciate you bringing this to our attention. This is absolutely not the standard we strive to uphold at Icon Shears, and I want to personally make things right.
    First, I want to sincerely apologize for the duplicate charge and for the lack of response to your messages—that’s unacceptable, and I’m looking into why your emails went unanswered. Regarding the shears not holding their edge, I’d love to get more information so we can either service or replace them immediately under our satisfaction guarantee.
    Please reach out to me directly at ********************** and I will personally handle your issue with urgency. We value every one of our customers, and your trust means a lot to us.
    Thank you again for your patience, and I hope we can resolve this quickly and restore your confidence in us.
    Warm regards,
    Icon Shears

Icon Shears, Inc. is NOT a BBB Accredited Business.

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