Complaints

This profile includes complaints for Safe Step Walk-In Tub's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safe Step Walk-In Tub

  520 Royal Pkwy Ste.100 Nashville, TN 37214-3793

  
• 

  Safe Step Tubs of Minnesota, Inc.

  7300 Washington Ave S Eden Prairie, MN 55344

• 

  Jacuzzi Bath Remodel of Twin Cities

  7300 Washignton Ave Eden Prairie, MN 55344

• 

  Safe Step Walk-In Tub CO

  Colorado Springs, CO 80921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a step in tub because of my disability a month ago the drain system failed, a technician came in diagnosed so they had to order part. And said it would take about two weeks,Its been 30 days and they still do not have the part. I still cannot use the an a tub in its knee only way the tub only way II have for bathing. *** made several request. Several calls for them come out and fix the issue. They keep telling me the part has been ordered. Last conversation was threedays ago. He said the part weve coming in today or tomorrow, which wouldve been yesterday or the day before still do not have it fixed. I paid over $20,000 for this tub and the service has been far below expectations and it is affecting my health.I would like for them to remove the tub. Cancel my contract and Ill move along with something else if this is an example of their service.

  

  Business Response

  Date: 07/03/2025

  We apologize for the delay experienced by customer in the completion of this service visit. We were required to order a part, which has been received. I am pleased to report that the return service visit is scheduled for Tuesday, July 8th.

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Though I am Accepting the response Im still not happy that took a month to resolve this. This is totally unacceptable in future situations.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a representative (****) come over on June 9, 2025. After the sales pitch, I signed up for an installation scheduled for June 30, 2025 and gave $1000 deposit. Total job cost is for $25,720. The work will involve removing two door frames to get the new tub into the bathroom as well as extensive electrical work. After thinking about this for a couple of weeks, I was thinking it would be better to cancel because of logistic issues. I called the project manager, *****, listed in the contract on June 26 to cancel the install. She did not answer so I left a message saying I wanted to cancel because I was concerned about logistic issues. I also called ****. He tried to talk me out of cancelling, said I would lose $1000 deposit and that he would contact ***** to cancel. An hour later, I received a call from ******** confirming the install for June 30. I informed her that I had cancelled with both **** and *****. She said if I cancel, the would 25% restocking fee. I asked her to show me in the contract where it says that. She could not find such a clause but said they would expect some additional payment for cancelling on top of the deposit they already had. She could not tell me at the moment exactly what that cost would be but said she would get back to me or we could just move forward with the install. I don't like being pressured or threatened with fees to cancel a job. I understand the loss of initial deposit, which is acceptable. However, being extorted for additional fees is unethical. ******** let it slip that she had spoken to **** after I had cancelled with him. However, when she initially called she stated she just wanted to confirm the install date though she had prior knowledge of my desire to cancel. Such a practice makes me less likely to want to do business. I spoke to ******** one more time. She was insistent if we cancelled there would be additional fees to cancel but said another department handles that. My final decision to her was to cancel project.

  Customer Answer

  Date: 06/27/2025

  Please email below (also attached).  I received this email response from ***** *******, Project Manager with Safe Step. I had sent an email to her and the salesman (****) letting them know that I had cancelled the project with ******** ****** over the phone yesterday.  I am shocked to get a response that says the cancellation is pending.  I don't what that means.  I am hoping the install crew doesn't try to show up on Monday (June 30).  Could BBB please contact Safe Step immediately and ask them not to send an install crew to my home?

   

  From:       ******* **********

  To:        **********, ******* (ATF)
  Subject:      [EXTERNAL] Fwd: Cancellation of Safe Step Installation
  Date:       Friday, June 27, 2025 10:55:55 AM
  Attachments:   Outlook-yd1tp1p0.png
  
  
  Sent from my iPhone Begin forwarded message:
  From: ********************************************************
  Date: June 27, 2025 at 09:48:06 EDT
  To: **************************** *******************************
  Subject: Re: Cancellation of Safe Step Installation
  Hello,
  The status of your order is Cancel Pending.
  Regards,
  ***** *******
  Installation Manager Region 9
  Direct: **************
  Service/Hotline: (800) 989-
  5101
  ********************************************************
  ****************************
  ******************* *******************
  
  Safety Never Felt So Good
  
  

  From: ******* ********** <************************************>
  Sent: Thursday, June 26, 2025 4:58 PM
  To: ***** ******* <********************************************************>; *********** <SST- **************************************>; 
  ******************************* <*******************************> Subject: Cancellation of Safe Step Installation
  
  Caution: This email originated from outside of the organization. DO NOT click links or open
  attachments unless you recognize and trust the sender.
  Good day All,
  I informed ******** on the phone that I have decided to cancel the install project scheduled for 
  June 30, 2025.
  V/r,
  *******
  

  
  

  

  Business Response

  Date: 06/27/2025

  We were disappointed to learn that customer wanted to cancel his contract for a Safe Step walk-in tub. There appears to be a misunderstanding regarding costs we incurred in excess of his down payment. We are not seeking payment for those additional costs. Customer is welcome to contact us if he has any questions.

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** help purchase a Safe Step Walk-In Tub for my 100% disabled husband. June The shower door shattered, THANKFULLY no one was injured. Contacted Safe Step they replied someone would call concerning the matter, after several days of waiting I called back and wanted to talk with a manager or supervisor after waiting 10 minutes of waiting on the phone I was informed no one was available and someone (again) will call me back. I am concerned WHY the shower door shattered? We do not want that to happen again, the next time it could much more serious. I was informed the shower door has been ordered BUT will this happen again? I want to communicate with someone PLEASE about this serious matter and will this be a regular occurrence?

  

  Business Response

  Date: 06/30/2025

  We apologize for any delay customer has experienced in having her service call completed. Parts had to be ordered. We are pleased that a service call is now scheduled for July 2nd.

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for the last six months to get Safe Step to close the Building permit for my walking in ******** Step did not contact ******************** and ************* to inspect the open wall in the bathroom before the plumbing was put inside the wall, therefore , an engineer letter is needed to pass the inspection and close the permit. The engineer letter was sent to me by emailed. The copy was rejected by the ************* because only original documents are accepted. I have been calling Safe Step to correct my problems and no one returned my call. I can not sell my house until the permit is closed.

  

  Business Response

  Date: 06/27/2025

  We apologize for the delay this customer has experienced with the permitting process. We have spoken to the customer and personally went to the permitting department this week. We will continue to do all we can to expedite the final steps of this process.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ***** ******* come to my house for an estimate on a walk in tub. We discussed many benefits and one was fast fill and drain times. I told him I was getting a new on demand tankless gas water heater. We agreed that 3/4 water lines would be run to the tub which has non restriction and 3/4 lines to control valve. He also said a new dedicated outlet running from breaker box would be installed. When ***** ******** came to install the tub I told him about the agreement on 3/4 lines and he said he installed 1/2 like the original! I told him that would not work for me because of long fill time. He then showed me the old lines that was cut from old tub/shower unit which was 1/2. I explained that the old shower/tub control valve was only 1/2 and was reduced from 3/4 to 1/2 tee on both cold and hot water. He said he only has 1/2 line and I told and showed him the 3/4 lines running thru whole house along with 3/4 Pex I had available. I complained to ******** in ********** and she was so rude and would not let me finish a sentence without talking over me every time and demanded to talk to her boss. She said **** Read would call me back. **** Read called me back and we talked and he listened properly like he should and we both agreed apon a 10% discount and he said he would tell the installer. I wrote a check to the installer and noted the 10% discount on the check. ***** the installer done an electronic deposit via his phone from my house and handed me back the check and said thank ******* I got a letter via Fed-Ex which was left while I was out of town for a week stating that the other 10% needs to paid within 10 days or they will be filing a suit to recover all sums due including interest and attorneys fees along with a mechanics lien against the improved property and said any warranty will be null & void due to non payment.

  

  Business Response

  Date: 06/11/2025

  We were surprised to receive this complaint as we have discussed these issues with customer on several occasions. The contract does not provide for the running of a 3/4" line, which is consistent with the Direct Seller confirming to us that no such promise was made. Likewise, we did not offer a 10% discount to the customer. Instead, in an effort to amicably resolve this matter, we offered a $500.00 discount for customer goodwill. We encourage customer to contact us if he has any further questions.

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23455025
  
  I am rejecting this response because: I was clearly told that I would get 3/4 lines from ***** the salesman! And they also removed a special outlet I had installed for a space heater which I will need to have reinstalled again! I was told that a new outlet from the breaker box would be installed and that never happened! So I will need to have a plumber install 3/4 lines like I was promised and will also have to have a electrician reinstall the outlet that was removed which was for a space heater and had a 1 hour timer inline on a dedicated circuit!

  Sincerely,
  
  **** ********

  

  Business Response

  Date: 06/13/2025

  We previously addressed the 3/4" line issue. For the electrical, we appropriately used a dedicated line. No other promises were made to Customer. Out of customer goodwill, the electrician will return to install an outlet.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23455025
  
  I am rejecting this response because: I dont appreciate being told that 3/4 lines were never discussed or promised. ***** the salesman and myself talked a long time about all the details and many benefits of getting a Safe Step Walk In Tub. The electrical was moved from my custom install location that was on a 60 minute timer with ground fault and then the timer was removed from the wall and bypassed and reinstalled disconnected! A new dedicated line was never run from the outlet box as I was told would happen. The only way I will accept the rework is if the water lines are changed from 1/2 to 3/4 and the outlet is back on the timer like it was originally! And a new dedicated line is run to the tub.

  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 06/25/2025

  We regret that we have not been able to resolve this matter. As stated before, the Direct Seller confirmed that at no time did he inform the customer that we were going to install lines and the contract also contains no such language. Additionally,the walk-in tub is on a dedicated line. Regarding the outlet, we have offered to return and install a new outlet.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are senior citizens who recently purchased a new tub for safety purposes. We are not satisfied with the purchase and have tried reaching out to the company numerous times. We sent them emails and made phone calls. They had one of their employees come to our house, but still no resolution was made. And now they have stopped responding to us. Please can you help us to get the this resolved? We are:******* and ****** ***** ************** Below is the email we sent to the ***************** so that you can read it and be aware of the circumstances:Recently I purchased a SafeStep walk-in tub. The salesperson **** only showed me a picture of one model. I was not given any other size options. I told the salesperson I was purchasing it for my wife who has limited mobility due to sciatica and arthritis in her hips and knees. We were told to wait 3 days after installation before using it. After 3 days when my wife tried using it she was not able to because there is not enough space for her. I have spoken with the salesperson **** three times trying to get this resolved. His suggestion was for my wife to go to physical therapy as a resolution. But my wife has already been through physical therapy, she gets cortisone shots regularly, and she even already had a surgery for the sciatica. Then **** said he did not offer any other models originally because my wife did not look like she weighs 300 lbs. **** only offered us the model we bought based on his own visual assessment of my wifes size, which I believe was a mistake on his part. Since this tub is not an appropriate fit for my wife, I am asking for the company to please replace the tub with a different model, that has different seat options, or different door options, or different floor space options. Please let me know what other of these options are available. We are asking for it to be replaced.

  

  Business Response

  Date: 06/03/2025

  We have been in contact with this customer and will continue to work with them to address their concerns.

  Customer Answer

  Date: 06/11/2025

  SafeStep has been in contact with me to try to resolve the issue, but no resolution has been confirmed yet. SafeStep is saying they are still working on getting things resolved, but I am still waiting to hear back from them regarding what the resolution will be. 

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly RECENTLY widowed mother, ****** **********, was pressured into signing a $21,995 contract with Safe Step Walk-In Tub during an unsolicited in-home sales visit on April 8, 2025. She paid a $2,000 deposit by credit card. She later realized she did not want or need the tub and requested cancellation. Although the 3-ay cancellation window had passed, no work had been done, no product delivered, and Safe Step confirmed the order was canceled (on phone, but no response via email or confirmation via in writing). Despite this, Safe Step are refusing to refund her deposit.I contacted Safe Step via phone and email, including the Program Director and Sales **** and received no valid explanation for the refusal to refund. My mother is a vulnerable senior, and I believe Safe Step is exploiting customers by using high-pressure sales tactics and withholding deposits after canceling contract. We are requesting the full return of the $2000 deposit. If unresolved, we will proceed with complaints to the Alabama Attorney General and the ***.

  

  Business Response

  Date: 05/28/2025

  We have spoken to the customer's daughter and all matters have been amicably resolved.

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 27, 2025 deposit for largest SafeStep tub for $2000.00. Wrong size tub brought to house. Installation of tub not where salesman and we agreed upon. Electrical outlets too close to tub faucets in new tub position regardless using GFCI outlet not fail-safe to get electrocuted. Wanting my cash deposit refunded cause contract cant be performed. Trying to deduct $500 for admin fee and $850 for delivery to installer which wasnt the right size tub to begin with. No where on agreement stating these fees will be taken out and not getting my full refund back of $2000.00. Sales representative misrepresented sale and no longer works for ********. Had my electrician look at outlet placement and faucets too close for UL code standards

  Customer Answer

  Date: 05/27/2025

  A letter was written by ******** on May 6, 2025 stating my refund would be $1500.00 deducting a $500.00 admin fee. A check was sent May 12, 2025 for only $650.00 which I will not cash. Im still want my full $2000.00 as contract was unable to be performed. Thanks - ***** ********. 

  Customer Answer

  Date: 05/27/2025

  A letter was written by ******** on May 6, 2025 stating my refund would be $1500.00 deducting a $500.00 admin fee. A check was sent May 12, 2025 for only $650.00 which I will not cash. Im still want my full $2000.00 as contract was unable to be performed. Thanks - ***** ********. 

  

  Business Response

  Date: 05/28/2025

  We were disappointed to receive this complaint as we have discussed all of these issues with the complainant. We will contact the customer to address any possible misunderstandings. 

  Customer Answer

  Date: 05/29/2025

  Ive spoke with business several times. Letter dated May 6, 2025 states Ill receive $1500.00 minus $500.00. Check sent or dated May 12, 2025 in the amount of $650.00. My contract has not been able to be completed want my $2000.00 deposit refunded. There was a misrepresentation of the sale to us by a salesman (******* *******) who no longer is employed by ********. Attached are the letter and check which Im not cashing. 

  Customer Answer

  Date: 05/30/2025

  Ive spoke with business several times. Letter dated May 6, 2025 states Ill receive $1500.00 minus $500.00. Check sent or dated May 12, 2025 in the amount of $650.00. My contract has not been able to be completed want my $2000.00 deposit refunded. There was a misrepresentation of the sale to us by a salesman (******* *******) who no longer is employed by ********. Attached are the letter and check which Im not cashing. 

  

  Business Response

  Date: 06/05/2025

  We are disappointed that customer cancelled at installation as we would have been able to fulfill the contract in all respects. We have discussed these issues with customer and are certainly willing to have further discussions to address any misunderstandings.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23319481
  
  I am rejecting this response because I tried speaking to SafeStep on 09Jun25 and they refused and said I needed to talk to their lawyer and would not give me any name or phone number to do that. According to the Tennessee Residential Code, which adheres to the ***************** Code the placement of my tub where the salesman and I agreed upon would be in violation of those codes because of chance of an electric shock. I have a log cabin and electrical outlets can not just be moved with solid logs to comply which SafeStep salesman should have known. Given these circumstances Im entitled to my full refund which the salesman said I would have no problem getting refunded. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 06/13/2025

  We regret that this matter has not been resolved despite our best efforts to compromise and reach an amicable resolution. It may be helpful to recount the history of this complaint. At installation, we arrived with the walk-in tub size ordered by Customer. When Customer expressed that they wanted a larger walk-in tub, we stated that we would accommodate that request at no additional cost. Subsequently, Customer informed us that they wanted to cancel because the tub would be too close to the ***** We confirmed with a licensed electrician that the installation would meet all applicable Code requirements. Customer then stated that they just dont want the tub. We certainly respected that decision and informed them that we had incurred costs which would be retained from their down payment. Customer next stated that an electrician informed them that the outlet would be too close to the faucet. Once again, our electrician informed us that this was incorrect. Nevertheless, we requested that Customer provide us with any documentation supporting their conclusion. No documentation was provided. Notwithstanding the lack of documentation, out of customer goodwill, we informed customer that we would not retain all of our costs but instead just a portion of those costs.Customer refused our compromise offer. Customer now claims that the walk-in tub cannot be installed because they live in a log cabin. Once again, no supporting documentation was provided. We have installed walk-in tubs in numerous log cabins without incident and there is no reason this installation could not also be performed in accordance with the applicable code requirements.  
  
  Finally,we have been contacted by an attorney who we later learned was not licensed to practice law in the state of *********. This attorney has the relevant email addresses of our contact personnel. 

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took three appointments to get installed first two never showed. the third appointment was a day late. once installed they hadn't received all the contract items. a week after the instalation I noticed a small leak in the hot water line to the main shower control. I've called twice I talked to ******** the first time. She said she would put me in for repair. She stated that the repair person would bring the curtain rod and curtain with them. I had called a couple of weeks prior about the curtain and the rod. She stated that they would mail them. That didn't happen, They are not known for returning calls. I don't need someone blowing smoke, just repair the system. They use the warranty as a selling point. I could repair it myself, If I did I'm sure it would void the warranty. I Can't close the wall until repaired. I need a schedualed time to get this done. This leak was by the instalation !

  

  Business Response

  Date: 05/21/2025

  We apologize for the delay incurred by customer and any inconvenience caused by the delay. We have spoken to customer and all issues are currently resolved. We encourage customer to contact us if any other issues arise.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with safe step walk in tubs on February 15, 2025. In my contract under special instructions the *** put in the contract, Customer needs to feel comfortable sitting in the tub. Please do a dry fit prior to installation. If she does not feel comfortable in the tub, she can cancel and SS will refund deposit in full. The installers came on March 7 to do the install. I sat in the tub and did not like it so the installation was canceled. I received a letter from safe step stating they were deducting $1618.20 from my deposit of $4000.00. I have 5 phone calls into customer service. No one ever answers the phone. Ive left messages and they are never returned.

  

  Business Response

  Date: 04/29/2025

  We apologize for the delay in refunding customer's down payment. We will contact her today to update her on the status of the full refund.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******