Reviews
This profile includes reviews for Safe Step Walk-In Tub's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 431 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDeborrah
Date: 07/23/2025
5 starsDeborrah
Date: 07/23/2025
***** was very honest, helpful and wonderful to talk to about the shower we wanted, unfortunately we can not afford one at this time.
Safe Step Walk-In Tub
Date: 07/25/2025
Thank you for your wonderful feedback! We're delighted to hear ***** provided such a great experience.Review fromSandy S
Date: 07/21/2025
5 starsSandy S
Date: 07/21/2025
Thank for for the great service from ***** toke car if problem quicklySafe Step Walk-In Tub
Date: 07/22/2025
Thank you for the great feedback! Enjoy your walk-in tub!Review fromKay C
Date: 07/21/2025
5 starsKay C
Date: 07/21/2025
***** was helpful and fixed our problem quickly. I love Safe Step and customer service is great!Safe Step Walk-In Tub
Date: 07/22/2025
We're thrilled to hear your service was prompt and efficient! We appreciate your support!Review fromDavid H
Date: 07/21/2025
5 starsDavid H
Date: 07/21/2025
Very happy with the service and they were so great. Explained everything very well!Safe Step Walk-In Tub
Date: 07/24/2025
Thank you for the wonderful feedback. We strive to deliver top-notch service from start to finish, and we're glad that you had a positive experience. Thank you for choosing Safe Step!Review fromJACQUELYN
Date: 07/18/2025
5 starsJACQUELYN
Date: 07/18/2025
******** was sent out to give us an estimate. He was professional, knowledgeable and answered all of our questions. Thank you SafeStep, when we make a decision, it will definitely be your company. Excellent experience!Safe Step Walk-In Tub
Date: 07/21/2025
Thank you for the kind words! We're so glad to hear you had a positive experience with ******** and felt comfortable throughout the presentation. Providing helpful, pressure-free information is exactly what we aim for, and it's wonderful to know our team delivered. We're just as excited as you are for your new walk-in tub to be installed! We hope it brings you the comfort you deserve.Review fromKen F
Date: 07/17/2025
5 starsKen F
Date: 07/17/2025
Excellent job by ***** fixing my problem and going the extra mile to make sure I’m goodSafe Step Walk-In Tub
Date: 07/21/2025
Thank you! We're glad to hear that ***** made a positive impact. Your support means a lot to us!Review fromKim
Date: 07/17/2025
5 starsKim
Date: 07/17/2025
Everything was great from **** the person who sold this to me. He was very helpful and went over everything!
The installers were also very good, they showed me how to use my new shower. Great company!Safe Step Walk-In Tub
Date: 07/21/2025
Thank you for taking the time to share your experience with us. We're delighted to hear you had a positive and prompt service experience with us from start to finish. Thank you for choosing Safe Step!Review fromPatricia M.
Date: 07/16/2025
5 starsPatricia M.
Date: 07/16/2025
***** was amazing she explained everything so well and all the benefits for health and safety I can’t wait to see how much it will help my backSafe Step Walk-In Tub
Date: 07/21/2025
Thank you for the kind words! We're so glad to hear you had a positive experience with ***** and felt comfortable throughout the presentation. We're just as excited as you are for your new walk-in tub to be installed! We hope it brings you the comfort you deserve.Review fromLinda W
Date: 07/15/2025
5 starsLinda W
Date: 07/15/2025
I experienced a few minor problems with my safe step tub and shower. **** was the service representative that came to my home. I received exceptional service from him. An added plus was he was personable, respectful and listened carefully. He was very knowledgeable and was able to address my concerns. Thank you! ***** **Safe Step Walk-In Tub
Date: 07/21/2025
We're thrilled to hear you're satisfied with our services. Our dedicated team works hard to provide informative, courteous, and efficient service to ensure the best customer experience. Thank you for choosing Safe Step!Review fromJudy J
Date: 07/15/2025
5 starsJudy J
Date: 07/15/2025
Very nice person. Helpful. Thanks for being helpful *****. I will always ask for you.
****Safe Step Walk-In Tub
Date: 07/21/2025
Thank you for taking the time to share your experience with us. We're happy to hear ***** provided you with excellent service and provided you with helpful information. Thank you for choosing Safe Step!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.