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Business Profile

Utility Trailers

Homesteader, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Trailers.

Important information

  • Customer Complaint:
    Limited warranty states that "warranty repairs are made at the Homesteader facility". In Addition transportation costs are "the responsibility of the customer".

Complaints

This profile includes complaints for Homesteader, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Homesteader, LLC. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************** *** ***** Model
      6 x 12 enclosed trailer
      All 3 doors have corrosion eating thru the metal from the inside out
      Trailer has not been exposed to any chemicals
      Screws holding metal to doors were driven in to far and stress cracked the metal
      Homesteader is refusing to repair or replace doors
      Still owe $2300.00 on a defective unit
      First contact with OQuinn was September 25,2024
      04/07/22 Transaction Date
      3 yr structural warranty from manufacturer
      Bought from
      OQuinn Trailer
      ***** ************** *** ******** ** **230
      ************ Shannon is employee spoke with at OQuinn

      Shannon 11/13 text says Homesteader wont fix..out of warranty
      Contacted Carrie ******** at Homesteader Warranty service..11/14
      Said she would contact OQuinns and contact me back

      Called Homesteader back because of no response 11/22/24
      Was told they spoke with OQuinns and to call them.
      Was told by Shannon 11/22/24 at OQuinns that Homesteader will not repair the 3 doors.

      I am seeking help resolving this issue with the manufacturer.
      Will upload pics of damage and screenshots of texts.

      Homesteader LLC
      *** *** *** ** *** ********* ** ***** ***********0
      1 yr limited...3 yr structural against Manufacturer defects
      Carrie ********..Warranty service..11/14

      Business Response

      Date: 12/04/2024

       

      In reference to the complaint from Mr. ******** regarding Homesteader LLC *** ****** ***************** which references door issues. I have attached the owner information page, which fully details the unit, the dealer information and the retail consumer information. The presence of the consumer information proves that the Mr. ******** (or the dealer on his behalf) registered his warranty as required. A copy of our warranty declaration is attached that specifies what is covered by the Limited warranty. I have taken the liberty of highlighting the section that limits specific components to a period of one (1) year. Doors are included in that one (1) year limitation. The owner information indicates that the unit was retail purchased on 4/7/2022. The limited warranty for the doors expired on 4/7/2023. The customer service representative denied the claim in accordance with the Limited Warranty declarations for the unit. 

      Regardless of these facts in a good faith effort to support our dealer and retail customer our customer service agent will be reaching out to our dealer to work out an amiable solution.

      Customer Answer

      Date: 12/20/2024

      All repairs were made today. Thanks for the help with the manufacturer. It probably wouldn't have been possible without it.

    Homesteader, LLC. is NOT a BBB Accredited Business.

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