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Business Profile

Foundation Contractors

Abilene Foundation Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Contractors.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    House unlevel, cracks inside house, around all windows, doors, corner of house. Cracks in every room inside house

  • Initial Complaint

    Date:03/31/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to get ABF to work on the foundation of a house we bought two years ago. They came out once and left saying they couldn’t finish. I have called them over 25 times trying to get them back out. He came out and took a survey and we haven’t heard from them since. We have a warranty on the foundation and they appear to be refusing to honor it. I just want them to come out and adjust the foundation like they said they would.

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lifetime Warranty on Home:
    Abilene Foundation Repair, 2400 Oak Street, Abilene TX, came to my home for a Lifetime Warranty inspection that I have with them in November 2021 and was to come back for needed repairs. I spoke to them several times again in 2022; March, August and the last time was November, all verbally on the phone. I have been trying to contact them now and finally called the BBB to assist since the company was a member there and was told they have closed down. I received no phone call from them or anything by mail as a customer saying they were closing down. Thousands of dollars have been spent with a lifetime warranty on my home...now what do I do? Does the warranty just become void after all this money spent??

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for repair work to be done on my home on January 20, 2023 which was to be done within 2 or 3 weeks. I also gave a deposit of $1000.00 by check. I was called by a manager the following week who told me my work would begin the next Thursday. Nobody showed or called. I called the following Monday and left a message and then Tuesday and left a message. I finally got a call Wednesday morning with an apology they were behind due to weather and I would receive a call Friday to schedule a date for the next week. That call never came. I drove to the office last Friday 02/24/2027 to find out the business is closed, I need my $1000.00 deposit back.

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $11,400 was paid to Abilene Foundation on 2/20/2014 for leveling our home. We were given copy of their warranty. Early 2022 we noticed cracks in the exterior brick and a few cracks on the walls in the interior. On 6/17/22 **** ********* a field technician for Abilene Foundation came to our home, evaluated the cracks, and told us the piers would be replaced at no charge. We were also told someone would call in 6-8 weeks to schedule the repairs. It has now been seven months and we have had no communication from the company. We have called the company several times, the receptionist takes our number and says someone will call us to schedule. No one has communicated with us. We expect Abilene Foundation to stand behind their warranty. We understand being busy and working short handed, yet we do not understand ignoring customer’s calls and reluctance to schedule repairs. Thank you for attention to our concerns.

    Business Response

    Date: 02/10/2023

    Our General Manager contacted the customer on February 7, 2023. Unusual weather patterns and labor shortages have created delays in scheduling, however Abilene Foundation Repair is making a concentrated effort to serve all of our customers as quickly as possible. The customer has been informed of the situation in detail.

    Customer Answer

    Date: 02/13/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18972600, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *** ***** ******

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my foundation repaired in Sept of 2020 at a cost of 3150.00 with a lifetime warranty. I called early last week to have someone come out and look at the bad crack in the side of my house. No one called back. I called again this morning and she said it would be April before they could come look at it. It is wide enough for bees etc. to get in and I am concerned. This company is not taking care of their customers.

    Business Response

    Date: 10/05/2022

    We have been playing phone tag but are currently trying to reach the consumer and set up a time for looking at her foundation crack sooner. After coming off the worst drought in Texas history our scheduling has been going as far out as to April.

    Customer Answer

    Date: 10/05/2022

     

    Complaint: 18158728



    I am rejecting this response because:  I need to see if Abilene Foundation actually does respond by coming by.  I was called by Abilene Foundation and he said they will try to work me in, but I want to see if that will actually happen.  I need to hold off on my response until someone will come and look at the problem.  When I had an issue right after they did my foundation,  they were not responsive at all and there was not drought then.  This isn't a new crack.  It's the same one that they filled when they did my foundation.  They just didn't do a good job and it is all falling out.



    Sincerely,



    ***** ******

    Business Response

    Date: 10/10/2022

    Our tech went to look at the issue at hand. It was not a foundation issue but a mortar issue however we are helping the customer get this problem fixed.

Abilene Foundation Repair is NOT a BBB Accredited Business.

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