Complaints

This profile includes complaints for Willow Bend Resort Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Willow Bend Resort Solutions

  Addison, TX 75001-5912

• 

  Willow Bend Resort Solutions

  4819 Keller Springs Rd Addison, TX 75001-5912

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired *********************** in July 2023 to transfer ** out of a timeshare, and paid him a fee of $3,000. We signed a contract on July 30, 2023. It has been nearly 6 months now and the transfer has never been completed. Per the signed contract, transfer was supposed to be completed within 90 days or we, the client, were entitled to a full refund. We have called, emailed, and texted ****** numerous times for over a month and cannot get a response. I spoke to ****** one time in December and he assured me that we were going to get our money back or a transfer would be completed in a week or two. According to the contract, Willow Bend was responsible for the 2024 maintenance fees for the timeshare, which were due in January. The $3,000 we paid in July was supposed to go towards the maintenance fees in order to ensure a quick turn around time for the transfer. However, since no transfer has occurred and we can not get ahold of ******, we had to pay the yearly maintenance fees. ****** is now avoiding us and we cannot get a response.

  Customer Answer

  Date: 05/13/2024

  Hi.. I would like to remove a complaint I made on Willow Bend Resort solutions. We have resolved the issue. Can you please advise how to do so? Thank you!

  Sent from *********************** (**********************)

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with Willow **** solutions to exit me from my timeshares in September 2022. As of to date, I have not been removed from the timeshare as per the contract stating by 6 months. I have been in contact with *********************** all during this time. He has tried twice to complete the exit and failed. I requested that my money be returned and he asked for one more try and then he would return my money. I have paid him a total of $3,250. in bank transfers. Since then, he has not answered my phone calls or voice mails to him. I am disabled and living on a fixed income and need that money. If you can give me help, it would be appreciated. During this time, he has made many excuses and no results, Thank you, ***********************

  Business Response

  Date: 05/04/2023

  Client was unable to provide copy of his deed which is required to transfer the timeshare. I had to request a copy from the county. This set us back 3 weeks. Also, the first deed we mailed in to be recorded had a error on it.   We revised it and sent back to the client to be recorded again. However, this time they failed to fill out the notary place correctly so it was rejected and sent back. He wrote the drivers license number where he was supposed to write his name.

  I prepared another new deed for him and highlighted where he needs to sign for it to be accepted by the county. He is now stalling on submitting the deed saying that he thinks he might be able to get out of the timeshare without having to pay. 

  He hired ** to get out of 2 timeshares. The first one he is already out of and as soon as he signs the deed he has possession of, and mails it to the county to be recorded, he will be out of the second timeshare. 
  I spoke to the client this morning and we are on good terms and he says he will withdraw this complaint. 

   

   

  Business Response

  Date: 05/12/2023

  Client was unable to provide copy of his deed which is required to transfer the timeshare. I had to request a copy from the county. This set us back 3 weeks. Also, the first deed we mailed in to be recorded had a error on it.   We revised it and sent back to the client to be recorded again. However, this time they failed to fill out the notary place correctly so it was rejected and sent back. He wrote the drivers license number where he was supposed to write his name.

  I prepared another new deed for him and highlighted where he needs to sign for it to be accepted by the county. He is now stalling on submitting the deed saying that he thinks he might be able to get out of the timeshare without having to pay. 

  He hired ** to get out of 2 timeshares. The first one he is already out of and as soon as he signs the deed he has possession of, and mails it to the county to be recorded, he will be out of the second timeshare. 
  I spoke to the client this morning and we are on good terms and he says he will withdraw this complaint. 

  Customer Answer

  Date: 05/26/2023

  Now know that the deed was the wrong deed.  I pointed this out to ************* and told him that I was going to contact the resort and find out about the deed. He had told the deed he got was the only deed on file.  Took me a couple weeks but the resort sent me the correct deed.  I sent it to him but his attitude was short with me.  Told he would call me back but have not heard from him.  He has told me many excuses from the beginning like he was in the hospital for awhile and could not work.  Another time tried to contact him for several days and no  answer.  Told me some friends were in from out of town.  Apparently he only works when he feels like it.  I told him many times there was a time limit on his contract to no  avail.  He was mad that I filed the complaint and asked me to remove it.  I told him I would if he did the work I'm paying him for.  He is stalling me to see if I will resume the payments but I have already paid more than half the money and want the over payment back so I can go elsewhere to fulfill my need with  someone more knowledgeable than him.  I don't pay for promises but results.  No longer  trust him to fulfill the contract he gave me. ***********************

  Business Response

  Date: 07/12/2023

  i TALKED TO THE CLIENT TODAY AND EVERYTHING HAS ALREADY BEEN SENT TO THE COUNTY BY THE CLIENT. WE ARE JUST WAITING FOR THE COUNTY TO SEND IT BACK TO US.