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Business Profile

Used Car Dealers

Texas Motorcars
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sold a vehicle that had the check engine light reset as not to show! When you do this with a scanner it only last for a very short period of time usually around 50 miles of driving,just long enough to sell a vehicle! The cost for me to correct all codes ran around ***** dollars. Of course vehicle was sold as is, but they new what they were doing by resetting the codes. Was it worth making some money to do this my word of mouth about this dealer will cost them a lot of business?

    Business Response

    Date: 07/06/2023

    Customer left this review on our website and I answered it immediately.

     

    ****************** my name is **** and I am the general manager for Texas Motorcars. I spoke with your salesperson and you have never reached out to us to see if we can assist you after the sale. Your vehicle did pass a Texas state inspection the day you purchased the vehicle which can be verified at ************************************************. In order to pass, no check engine lights can be on. If the light was on at any point and erased it would still not pass unless it was driven for an extended period of time to complete a drive cycle. Your review has several assumptions. None of which are true. Our owner is alive and well and we still take pride in all the vehicles that we retail. Again you never reached out. If you had, I assure you we would of rectified any issue you had. We check out every single vehicle before we sell it. We did offer an extended warranty for the vehicle at the time of sale which you declined. Sorry you had to write such an inaccurate review but we were never given the chance to discuss the problem with you.

     

    Customer never contacted us with a problem or complaint. This was the only communication we ever received. 

     

    Regards,

     

    ***********************

    General Manager

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