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Business Profile

Tool Rental

A-Team Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a Dunking Booth as a fund raiser for ********* ****** ****** (501C3). I am a board member for this non profit. Upon reserving I was told I would need to return it by 9a.m. I told the gentleman I live 2 hours away that wouldn't be possible. He said " we are pretty lenient and this is for a non profit just get it back and it will be ok". I also told the woman "Susan" went I picked it up that I could not have it back by 9.a.m. they maid me pay a 200.00 deposit up front along with the rental. I returned the tank at 2:30pm the date it was due. They billed me 172.16 which is 20.00 less than a full day rental. I told them no I said I couldn't have it back by 9am and everyone said that was OK and said nothing about late fees. The contract also says nothing about late fee prices. We held a fundraiser for a non profit and now have lost more then we made. I would like my full deposit back as they verbally said it was ok to be after 9a.m. and the contract shows nothing about fees.

    Business Response

    Date: 07/24/2023

    I did previously respond to this complaint.   When writing a contract we circle on the contract and verbally explain when equipment is due back.  Nothing else is promised or implied.  If a customer is running behind, the computer will prorate additional rental fees based on the equipment's hourly rate.  This contract was closed over five (5) hours late, which is close to an additional day.  We did watch the video from our surveillance and he did say he might be a little late and was told by our counter employee that the computer would figure it out on his return.   At no time did anyone say he would NOT be charged for returning late.   It is normal business practice for any rental store to charge for the full amount of time that a piece of equipment is rented.

     

     

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