Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Six Flags Corporate Office has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Six Flags Corporate Office

  1000 Ballpark Way Arlington, TX 76011-5168

• 

  Six Flags Corporate Office

  17000 W Interstate 10 San Antonio, TX 78257-9503

• 

  Six Flags Corporate Office

  1800 E Lamar Blvd Arlington, TX 76006-7304

• 

  Six Flags Great Escape & Splashwater Kingdom

  1172 State Route 9 Queensbury, NY 12804-1372

• 

  Six Flags Over Georgia

  250 Cobb Pkwy N Marietta, GA 30062-3503

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered tickets 5/27/25 for Memorial Day sale. Our trip is in 2 weeks and says no order found and wrong Information entered. Weve called weve emailed weve chatted. No one can help us and we rather refund and try purchasing tickets again directly. This trip is surprise for kids and Im really disappointed at how hard it is to get in contact with people directly.

  Business Response

  Date: 07/10/2025

  We have reviewed and issued a response separately. The guest is not listed as the account holder, and we have reached out the account holder separately. 

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/30/2025 i took me and my kids to six flags when I got there I went to the service desk to point out errors with one of my kids membership passes the young lady was very rude and unwilling she told me if I need help I need to scan their barcode and figure it out all I needed was my son name corrected on his pass since they put the wrong name on the pass they told me I couldn't do anything even though the passes are under my account that I pay for. I told the lady I felt like she was giving me bad information she got rude told me the only my kid was in if I purchased a membership I asked why she didn't answer so I purchased the membership but didn't use it for entry because of the service we received i asked for a refund I was told I couldn't until 12 months. This ticket has not been used an now I'm stuck paying for a membership i didn't need all due to lack of information and poor customer service

  Business Response

  Date: 07/10/2025

  We have reviewed and issued a response.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my son to Six Flags great adventure in *******, ********** on Monday, June 30. I let him pay his way since hes working now. It cost him $45 to get in and $17 for a slice of pizza. It started to rain at 2:30pm. He didnt purchase the eight dollar insurance with his ticket so he had to leave the park since the rides were closed due to the rain. There was no offer of a refund or day to come back since it rained. He was very disappointed in the park itself since there were so many broken down rides and he managed to only ride three rides the entire day because there was really nothing to ride. He told me that he never wants to go back there again. Its a real shame that a park meant for kids had barely any functional rides. Not to mention the price for one slice a pizza would be a whole pie elsewhere. It would be nice to see an offer of a refund for at least the ticket cost since most rides were broken and the park closed early.

  Business Response

  Date: 07/06/2025

  We have reviewed and issued a response requesting for more information. 

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection from SIX FLAGS THEME PARKS was not authorized to be on my credit report. This is fraudulent and a violation of my consumer rights and I demand this account to be removed. Im not liable for this debt. It says it was opened on 01/01/2025 for $1,047.00 with account numbers starting with 2064****.Please remove this collection ASAP and cease all communication or I will file a CFPB and FTC report.

  Business Response

  Date: 07/03/2025

  We have reviewed and issued a response separately.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Six flags in ********** charged me 268 dollars for no reason I live in ******** and was at work when they charged my bank

  Business Response

  Date: 07/03/2025

  We have reviewed and issued a response separately, requesting for more information.  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting financial compensation of $950 for the loss of a white iPhone 13 Pro Max that was tracked to inside Six Flags Fiesta Texas on June 6, 2025, and has not been recovered.Despite immediately submitting ************ Report #******** with photos and our contact information, and following up multiple times by email and phone, no one from Six Flags has responded directly. Weve received no phone call, no email from a human representative, and no resolution only generic automated messages. This is not a case of miscommunication; it is a clear failure of accountability.The lost phone contained legal case information, private family data, and essential documentation, making the lack of urgency and follow-up deeply concerning. We also have location tracking screenshots confirming the device remained on park property hours after the report was filed further proving that it could have been located and returned had Six Flags taken appropriate action.Due to this ongoing negligence, lack of communication, and failure to manage their ************ process, I am formally requesting a full refund or compensation of $950 to resolve this matter. The loss was preventable, and our family has been more than patient.

  Business Response

  Date: 07/03/2025

  We have have responded separately requesting more information. 

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16 I purchased 2 six flags tickets along with two Flash passes. We visited six flags 6/20. I attempted to reserve a space for a ride however it would not work on the app it showed I needed to enable the flash pass. This was my first time using it so I didn't know the process. I thought I enabled it but ended up purchasing it again. I went to guest relations for a refund due to the error and was told I could receive a refund because I had not only purchased a additional flash pass but upgraded it. I asked to have the upgrade removed and ***** the *** told me they couldn't. I have a recording of him saying they can't remove the upgrade and if I use the pass they would deny the claim. This is unfair practices. If I didn't use it I would have wasted the money I originally paid for the flash pass. I need the addition finds I paid in the amount of $102 refunded as I had already purchased a Flash pass and it was six flags error that the ride was not available on the app when it was open.

  Business Response

  Date: 07/05/2025

  We have contacted this guest regarding this issue. 

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We drove all the way from ******* to celebrate my sons 13th birthday a trip we had planned with excitement and paid for in advance by purchasing season passes. Unfortunately, from the moment we arrived, the experience was nothing short of a disaster.The kennel facility, which we were relying on to safely house our dogs during our visit, was completely unmanned. We spent nearly an hour calling park dispatch and waiting for staff who never showed up when promised. When someone finally arrived to unlock the building, we discovered that the kennel had no power, making it entirely unusable. This forced us to cancel our visit altogether and yes, we never even entered the park, nor were our passes scanned or ******* make matters worse, I later discovered from other guests and reviews that many of the major rides were down or out of service some reportedly for weeks or even months. When you pay for a premium park experience and travel several hours to get there, it is unacceptable to find broken-down attractions and a staff that seems untrained, understaffed, or indifferent.I contacted Six Flags Guest Relations to request a refund given that no services were delivered we didnt enter the park, and their facility failure directly caused that. Despite my clear explanation and follow-up emails, I received a canned response offering nothing more than meal vouchers for a return visit (which, frankly, I have no intention of ever making).As an active duty ************** member, I hold professionalism and customer service to high standards. ******************** failed on every level from poor staffing and broken infrastructure to a refusal to take responsibility for their failures.I strongly urge families, tourists, and anyone planning a visit to avoid this park entirely. It is not worth the time, cost, or frustration. Save yourself the disappointment and go somewhere that values its guests and delivers what it advertises. ******* L. *******

  Business Response

  Date: 06/26/2025

  We have reviewed and issued a response.

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23517055, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Jeffrey Edwards

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the Covid shutdown, I was still charged a month membership fee for my membership with Six Flags *****************. I was issued a gift card $219.70 as a refund, however I'm not healthy enough to visit the park. I'm a requesting a refund in cash. I've tried several times to contact member services and can never get through. Please help!

  Business Response

  Date: 06/25/2025

  We have reviewed and issued a response separately.

  Customer Answer

  Date: 06/25/2025

  Complaint: 23510051
  
  I am rejecting this response because: I have not received an response or communication from Six Flags. They continue to ignore my request and fail to communicate with me about this matter. I request BBB to further assist me to resolve this matter. 
  
  Regards,
  
  **** ********

  Business Response

  Date: 06/25/2025

  A response was emailed seperately.

  Customer Answer

  Date: 06/25/2025

  Complaint: 23510051
  
  I am rejecting this response because: I've haven't received a response from Six Flags. I request all responses from Six Flags are submitted via BBB forum. 
  
  Regards,
  
  **** ********

  Business Response

  Date: 07/16/2025

  We have reviewed and issued a response separately. 

  Customer Answer

  Date: 07/16/2025

  Complaint: 23510051
  
  I am rejecting this response because: I sent the following to the business in response to there email. I request for my complaint to remain open and tracked, as I'm sure I'm not the only person that is experiencing difficulty with Six Flags customer service. 

  Hello, 
  
  
  I'm asking that my gift card be converted to cash, as I'm unable to go to the park. Can I either return the gift card or provide the gift card number and receive cash value? Again, I'm no longer able to go to the park due to health issues, so I wouldn't be able to use the card.
  
  Regards,
  
  **** ********

  Business Response

  Date: 07/17/2025

  We have reviewed and issued a response.

   

  Customer Answer

  Date: 07/17/2025

  Complaint: 23510051
  
  I am rejecting this response because:

  They have refused my request... this after they issued monies charged during the covid shutdown via gift card and not cash.  I don't think it's right or fair. 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a level 3 autistic/adhd son who has been going to six flags gurnee since he was 3. Hes 14 now. We have been using a pre-authorized accessible pass. we registered for a ibccess with a doctors note which they require now. this year we were giving a 10 minute wait pass, which we have worked through. This most recent week we went for our visit. We were told that they dont have a 10 minute weight pass. I explained that since the season has started, weve been there about seven times and that each time we received a 10 minute wait pass. They called the manager over **** and she said they dont have a 10 minute wait pass. I explained to her same thing. She then told me that they stopped it that week. When we went to the rides and were helped by the regular people were normally help us and know my son. (Love how accommodating they are and how they have built a relationship with my son) They apologized and said they have been signing 10 minute passes all day. I contacted corporate they said the park has the option on who they choose which sounds discriminating my son is severely autistic and his disability is invisible like many autistic people. They said it was out of their hands and to contact the ibccess who handles the passes and how they are given. I contacted ******* and they said they dont have anything to do with it and corporate handles it. Weve been in line with numerous kids enjoying the day with their families, who laugh and say they dont really need it. I dont judge because again some peoples disabilities are invisible. My axiety is at a 10 and My son has to be put in the headlock for 10 minutes he kicks and screams and bites. He licks walls and touches people. He elopes and had to be found by security before. He doesnt understand 10 minute wait. Hes overstimulated by everything going on, but the actual roller coasters are therapeutic to him. He counts down the day during the closed season and in between his visit.

  Business Response

  Date: 06/26/2025

  We have reviewed and issued a response separately.