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Business Profile

Amusement Parks

Six Flags Corporate Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

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Six Flags Corporate Office has 28 locations, listed below.

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    Customer Complaints Summary

    • 725 total complaints in the last 3 years.
    • 206 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A membership was purchased in 2019. I pay on a monthly basis. They have since increased prices many times. Asked us not to cancel due to pandemic and I remained with my membership. I have since moved away from *********** and have been trying to cancel my membership since 2024. Nobody will return my calls even though I leave contact information on every request I make. There is no phone number to reach an actual customer service person. Their live chat is not an actual person and never connects you to an actual person. There is not a consumer friendly way to cancel this membership. It is a predatory practice to not allow memberships to be cancelled in an easier way. I have tried for MONTHS

      Business Response

      Date: 06/24/2025

      We have reviewed and issued a response separately 

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered day passes and a parking pass for ******************************** on May 15th 2025. I additionally ordered insurance for all three items in the order. The date the tickets were supposed to be of used were June 17th 2025. I look to check and see hours for the park June 14th 2025 and find that the park is now closed June 17th although I was able to previously order tickets for this date. I've tried contacting anyone at the park via "leaving a note," the "chat bot" online, and actually calling the park multiple times. Through all of these modes of communication, I have yet to receive a response or talk to an actual person. I also was sent an email for the lodging for the park by the chat bot, not what I asked for. I was able to email back and forth with *** ******* from the ******************************; however, when I asked for a direct email or phone number to speak with someone that could help me with my problem, she stated that I needed to contact corporate in Texas (did not provide a number), and that I could come to Darien Lake in person and speak with a Guest Relations agent as they do not accept outside calls. I also filed for a refund through the insurance that I purchased with the tickets and I was denied because "the event was cancelled," although I was never informed that the park was closed this day otherwise, I would have never purchased the tickets for this date. I just would either like my money back or just change the date the tickets could be used to a later date when the park is actually open.

      Business Response

      Date: 06/23/2025

      We have reviewed and issued a response separately. 

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* ****

    • Initial Complaint

      Date:06/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an all park passport, but they wont allow me to use it, or add it to the app. After reaching out via email and phone, they have left me with a we wish you luck on your future endeavors. Ill be filing chargebacks, as well as small claims, as this is a pure scam.

      Business Response

      Date: 06/18/2025

      We have reviewed and the guest has recently used the product.

      Customer Answer

      Date: 06/18/2025

      Complaint: 23473598



      I am rejecting this response because:

      I have NOT recently used the product. As I’ve stated and shown NUMEROUS times, it does not work and I’ll be taking this further unless you fix this promptly.




      Regards,



      Daniel Stark

      Business Response

      Date: 06/25/2025

      We have reviewed and issued a response separately. 

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business does not take cash. They have kiosk onsite to get prepaid cards. The card machine did not work & kept the money I put in. I received a text message to go to guest services. I went to guest services and guest services refers you to the kiosk company. There is nobody to talk to in person. I was never given a prepaid card with the money loaded. It kept the money & sent me an email saying there was an issue and my money was not lost. Nobody has explained how to get my money back.

      Business Response

      Date: 06/12/2025

      We have reviewed and issued a response separately. 

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm contacting you because my kids went on a field trip to six flags in ****** IL on June 4 2025.We found out last second that Six flags does not accept cash so my husband and I had to give each of our kids our credit card (they are in separate grades and wouldn't be together) for food and said they have a limit of $***** daughter followed the limit but my son spent over $400!I understand he is at fault but to allow a child to use a credit card and spend an insane amount is unacceptable!At some point someone at six flags should have asked to see the owner of the credit card. Obvious the $13 water bottles and overpriced food I'm ok with but he spent so much, gambling at the carnival games, bought a bunch of toys and other wasteful things. I can't believe not a single employee saw this and never asked for a parent, chaperone or owner of the credit card. This is ridiculous!I'm not asking for the full refund of over $400 but I am asking to receive a partial refund of some sort. The food and water i understand and even $50 to spend but over $400 is unacceptable!

      Business Response

      Date: 06/09/2025

      The complaint and say we've searched our systems for this guest but have not been able to locate the guest by name. The Contact information is invalid. 

    • Initial Complaint

      Date:06/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Flash Pass Ultimate from Six Flags ************** on May 24, 2025, for use on May 28. The order total was $87.18 (Order #*********). The pass was supposed to provide expedited access to rides throughout the day.However, multiple ride operators either refused to honor it or directed me to the regular line, despite successfully scanning the Flash Pass. The product clearly did not work as advertised, and I did not receive the service I paid for.After this experience, I attempted to contact Six Flags support multiple times. I waited in the live chat queue for over 30 minutes, only to be disconnected. I received an email saying they missed me, to which I replied with all relevant info no response. I also submitted a note via their site, and that too was ignored. It has now been over five days without any follow-up.I am requesting a full refund of $87.18 due to the Flash Pass failing to function and the complete lack of customer support to resolve the issue.

      Business Response

      Date: 06/30/2025

      We have reviewed and issued a response separately. 

    • Initial Complaint

      Date:06/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been here a couple times, and it was always okay. Booked an overnight stay months ago got my sons 11th birthday. Kids were very excited. Two days before our trip, which was two hours away, I started seeing reviews and post on ******** that the waterparkwas actually closed. I called and couldnt be given a straight answer. I was told they didnt know yet. I sent an email to ****** received not one but two emails back stating renovations were complete in the waterpark was open. That was not the case. I still have not been contacted by one person from the establishment to explain what happened or why. I am seeing a lot of people posting They received some type of compensation for the inconvenience, but nobody has contacted me once even though I have sent numerous emails calls and posted many things on social . I am very upset about this and it was not handled correctly at all.

      Business Response

      Date: 06/03/2025

      The guest was previously assisted regarding this concern.

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the Six Flags Membership program on September 10, 2018. At the time of joining, I needed to provide a $100 Security Deposit that was fully refundable upon cancellation. In addition, I was to receive 3 free months of membership added onto our membership upon cancellation. The membership was cancelled, effective May 26, after my last payment of $74.95. I did this through a customer service chat on April 23. That *** noted my security deposit would be credited to my account on May 26 or 27, and 3 free months would be immediately activated.None of that has come to fruition. I have chatted with ***s since, promised e-mails from management, with high priority. I have received a phone number that lead to a voicemail.They said there was an issue with the refund, and that takes time to figure out. Nobody contacted me about it. If I didn't chat with a ***, I would have never known. They won't provide any sort of timeline, other than expect to wait.The same is said about the 3 free months. That needs special attention, and needs to be activated by management. I asked to speak with management. However, there is no way to chat with them, call them, or e-mail them. **************** flat out rejected that there is any way to contact them. They only contact you, when they get to it.I fulfilled my end of the contract. I paid a monthly membership fee for nearly 7 years. Six Flags has my account information, otherwise they wouldn't be able to debit my account every month for their fee. There is no reason the security deposit refund should have failed. The three free months was promised by the *** on April 23 to be activated upon cancellation. A week later, and nothing. And the latest *** said it could be awhile to get that. I am seeking just what was promised to me when I agreed to this membership contract.A refund of $100 & 3 free months membership upon cancellation (current value $224.85 ($74.95x3).

      Customer Answer

      Date: 06/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***** ****

    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased season passes for my family September 2024 and attend the park once, got sick with COVID for months, and lost my job called six flags customer service to cancel my passes, the company refused, company said I had to continue paying for the passes for 12 months.. even after I said I can provide proof of me being sick for months and no current job. The company refused,So the company gave my account to a debt collector. And this debt collector is asking for almost $600. How is six flags still in business with these loan shark tactics.

      Business Response

      Date: 06/01/2025

      We have reviewed and issued a response separately. 

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute a charge on my credit card for a Six Flags membership that I did not authorize and that is not under my name.When I first noticed the charge on my statement, I contacted Six Flags to request more information. I was informed by their representative that the charge was for a membership account. I explained that I did not sign up for any membership and asked them to cancel it. The representative told me they could not cancel the membership because it was not registered under my name.I emphasized that although I was the one being charged, I had no connection to the account and did not give authorization for the membership. Still, I was told that only the person whose name the membership is under could cancel it.Despite my efforts to stop the charge, I was later notified that the account had gone to collections, which has negatively affected my credit. I am formally disputing this charge and the resulting collection, as the membership is not in my name, I did not authorize it, and I made good-faith efforts to resolve the issue with Six Flags directly.

      Business Response

      Date: 05/29/2025

      We have reviewed and issue a response separately. 

      Customer Answer

      Date: 05/29/2025

      Complaint: 23386940

      I am rejecting this response because: I have never signed up for that service . I tried to resolved with sig flag and they told me and I can not cancel the membership because it is not under my name . The credit card is and they are changing my credit card but I have never signed up for the membership 

      Regards,

      ****** *****

      Business Response

      Date: 06/01/2025

      We have reviewed and issued a response seperately.

    Six Flags Corporate Office is NOT a BBB Accredited Business.

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