Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, April 2, 2025, I took my 2019 Nissan Altima to Don Davis Nissan in 1320 E. I-20, *********, *****, due to a squeaky noise on the drivers side. I scheduled an appointment to drop off my car on Friday, April 4, at 8 AM, with ****** ****** as my service advisor. During our conversation that morning, I informed ****** that I would be out of town and provided my husbands contact information for any necessary **************** Altima had no warning check engine light displayed on the dashboard at the time I drop it off. I acknowledged the $99 diagnostic charge ****** mentioned, which I accepted without issue. However, after handling the conversation with Don Davis Nissan, my husband was informed about a repair cost that exceeded our expectations. He confirmed that he would pay the $99 for the diagnostic test and requested that the diagnostic report be emailed to the address I provided. Despite this, my husband did not receive the email. Upon returning home, I called to request the diagnostic report, and I followed up multiple times with Don Davis Nissan's service team for updates. After four frustrating calls with no resolution, I still have not received the diagnostic report. Having purchased my Altima from Don *********************** this lack of communication over something as straightforward as an email is unacceptable. I was never given a reason for the delay, leading me to believe that a diagnostic scan may not have even been performed on my vehicle. I would not refer anyone to ************************* this point, I am requesting either a refund of the $99 or the actual diagnostic report for my car from the timeframe it was with ****** ******. Thank you for your attention to this matter.

  

  Business Response

  Date: 04/11/2025

  Hello!

  One of the service managers ***** or ***** should be in touch shortly to give you a copy of the estimate, recommendations, and Diagnostic findings. Our apologies that this was not handled correctly to begin with.

  Thanks 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car that was financed per contract agreement. I signed drove off the lot did my welcome call. I was told 3/18/2025 to come in to rehash the deal due to financing kicking it back because of the numbers. I arrived 3/19/2025 and instead of going through numbers they took my keys acting like they were going to look at the car to put me in another one. I did give a trade in for my car that the auctioned off and I was left with nothing!

  

  Business Response

  Date: 03/20/2025

  Hello! Unfortunately when the lender was verifying the information submitted in the application for credit, they verified income less than what was stated in the application. Therefore the loan was not able to be processed. We are getting your trade in back from the auction, and taking care of all auction and transportation fees on your behalf. We should be able to return your trade-in to you no later than tomorrow afternoon.

  Our apologies for any inconvenvience.

  ******

  Customer Answer

  Date: 03/21/2025

  Complaint: 23090103
  
  I am rejecting this response because: I was contacted that my car will be back today 3/21 not tomorrow. It shouldve been there the day they took the car 3/18 and told me it was nothing they could do and that my car was gone and they had no idea where it was. I was being offered $750 for my car because they refused to get it back that was unacceptable. I shouldnt have to go this far. Thats poor customer service. I hope my car is in the condition I dropped it off which means running still in good condition. 
  
  Regards,
  
  ******* *****

  

  Business Response

  Date: 03/25/2025

  Ms. ***** refund and vehicle were returned.  We do apologize for the inconvenience.

  Customer Answer

  Date: 03/25/2025

  Complaint: 23090103
  
  I am rejecting this response because: I am still waiting on my refund. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from *** Davis on December 8th. I have contacted the dealership on several occasions about car license plates only to be told someone will call me back. My temporary tags has expired and I live 2 hours away from dealership. I drove to dealership and was told they do not know how long it will be before my license Plates for the car will be in. I called back a week later and asked to speak to the manager. I was told they would call me back , still no one has contacted me. I also told them that the paint (sticker) on the car door is peeling off, again ask to speak to the manager and no one has contacted me. I ask can they send me a new temporary tag and still have not received it as of yet. I have not received a phone call or my license plates for my vehicle. This is poor customer service. I was told during the purchase of this vehicle that I would have 3 years worth of oil changes and tire rotation only to find out that was a lie. I will never buy another car from this dealership or any of their affiliates again. I was told by **** ********************** Nissan that I was only given 1 year of oil changes. When **** ********************** owns *** Davis and they offer free oil changes on all new purchases. If i could return this car I would. My temporary license plates has expired I cannot drive my vehicle.

  

  Business Response

  Date: 02/20/2025

  Mr. ****:

  My apologies. Your license plates should be overnighted to you tomorrow by our corporate office. As it is a Friday, you should receive them no later than Monday. Due to a clerical error, the ball was dropped, and we are very sorry about any inconvenience.

  Please let me know who exactly promised you the oil changes. On a model year 2025 Nissan does offer the first two years complimentary, and I would like to make sure they are corrected, and communicate this effectively to our valued guests.

  Also, please email me a picture of this "paint sticker"? As I am not sure exactly what it is, but would like to see a picture so I can understand and try to help. Please email me at ************************************

  Thanks

  ****** **** GM

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28th, I brought my car in for diagnosis, which revealed the need for a transmission replacement. This service was completed, and I picked up my vehicle on November 15th.Approximately two weeks later, I noticed an oil leak every time I parked the car. Concerned, I returned the vehicle to Don Davis Nissan on December 9th, where a new diagnosis revealed that both the rear main oil seal and torque converter seal required replacement. I was then provided with an estimate of $2,941.34 for the repair.I believe these issues are directly linked to the prior transmission work for the following reasons:1. Direct Impact on Torque Converter Seal: Replacing the transmission requires removal and reinstallation of the torque converter, which directly affects this seal. Damage or misalignment during reinstallation can cause seal failure.2. Impact on ************* Seal: Replacing the transmission requires removal of the transmission from the engine, exposing the rear main seal. While this seal is not normally replaced unless worn, it is susceptible to disturbance or damage during the process.3. No Previous Oil Leak: The initial diagnostic report did not note any oil leaks prior to the transmission replacement, indicating that the issue arose after the service.

  

  Business Response

  Date: 12/23/2024

  We are sorry that the client is having issues with the repair.  We have invited him to bring his car back for resolution, but have also told him about the issues with the aftermarket parts supplied by his extended warranty.  We are happy to assist him in getting this rectified.