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Business Profile

Art and Culture

MetalPlex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art and Culture.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally ordered a piece from them on october 1st, where they drew ******* from my credit card immediately. Advertisedon the website and on my order reciept says "guaranteed two day shipping"after 10 days I emailed them inquiring an expected delivery/shipment date and was informed it would take two weeks.after two weeks again I asked for an expected shipment date and was PROMISED one more week. after two weeks from this date I have sent multiple emails and attempted to call and have gotten ZEDO response. It is currently 11/16/22, without a response in 2 weeks.

    Business Response

    Date: 01/25/2023

    Hi, the order was delivered to the customer on Friday, November 18 with *** tracking ******************

     

    Best Regards,

    ******

  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase: July 30, ***********: $164.00 When I received the product, the product was broken. I engaged with MetalPlex on Aug 15, 2022 to help with a resolution, and they instructed me to send the product back with **** and they would attempt to get a refund for me.The product was picked up from **** on Aug 19, 2022. MetalPlex stated it should take "a couple weeks" to hear back from them on any resolution. I sent a follow up on Sept 13, 2022 and Oct 26, 2022, though I have not heard back from MetalPlex.Attached is the email thread with correspondence.

    Business Response

    Date: 01/25/2023

    Hi, the order was delivered to the customer on Friday, November 18 with UPS tracking ******************

     

    Best Regards,

    ****** **** **********

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Nov 17 Email that order was completed and shipping label was issued 11/27 Nothing has been updated since. Myself and many other people are getting the run around on their order status. Many emails and phone numbers don't work for this business. I just want my money back if the item won't be shipped. I hope this is not a scam but it feels like with it still not being shipped and I keep hearing it will be updated in a few days. I also am concerned about quality as many others have noted it arrives broken.

    Business Response

    Date: 01/25/2023

    Hi, the original order was delivered to the customer on Thursday, December 22 with *** tracking 1ZV746R70335243824. The customer reached out to us and claimed to have a received a broken item so we created a replacement order which was delivered to the customer on 1/16/2023 with ***** tracking 393389447784

     

    Do let us know if there is anything else that we can do.

     

    Thanks,

    ****** from Metal-Plex

    Customer Answer

    Date: 01/27/2023

    Complaint: 18894016

    I am rejecting this response because:

    first one was the wrong size that was delivered dec 22. Second one is bent and I did not get a new one that is not all bent yet. 

     



    Regards,

    *************************

  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order $148 metal sign. Item has never shipped and seller not responded with any helpful response. Judging by the 100's of similar situations online with Metalplex, the company takes your money with no real intent to ever deliver any real product. Asked for refund for no product delivered and told the only return delivered product. Literally fraud.

    Business Response

    Date: 01/25/2023

    Hi, thank you for reaching out to us. The order was delivered to the customer on Tuesday, November 22 with the *** tracking ******************

     

    Do let us know if there is anything else that we can do.

     

    Best Regards,

    ****** **** **********

MetalPlex is NOT a BBB Accredited Business.

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