Complaints
This profile includes complaints for Tecovas Fine Bootmakers's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered pair of boots with Tecovas. $275 October 7 2022.. Order number XC-******-1-1..They are too small..Tecovas refuses to send me a return shipping label via **** or thru Fed Ex stating system limitations prevents them from doing so..Customer service says the only thing they can do is send a ** code via e-mail and I must print a label from that..I'm a senior citizen and disabled and do not have a printer..They tell me I can take the ** code to a ********* or a Fed Ex store..I tried at a ********* but was told they don't print labels but are only a drop off location..I also went to a Fed Ex warehouse and was told they dont print labels either and are only a drop off location..I live in a rural location and there are no Fed Ex stores anywhere near me..Customer service tells me there is nothing more they can do..They have my payment and I have boots I cannot wear..I would like to exchange for proper size or a refund..
Business Response
Date: 11/14/2022
Howdy *****! Thank you for reaching out, and I am so sorry to hear about your recent experience with our team. I am happy to report that we have a ***** pick-up scheduled for tomorrow morning, so you don't have to hassle with taking them yourself!
Our team has gone ahead and processed your new pair, so you should receive an email from us shortly to confirm. Once this order ships, we will share its tracking.
In the meantime, please let us know if there is anything else we can do for you! Thanks for being a part of the Tecovas family!Customer Answer
Date: 11/15/2022
Complaint: 18399546
I am rejecting this response because:
The merchant has not supplied me with a shipping label for Fed Ex to pick up the package which is the original problem to begin with..You can send all the Fed Ex trucks here you like but without the shipping label they will not take the package to return to you...I'm still in the same position as before...Issue is not resolved...
Regards,
***********************Business Response
Date: 11/15/2022
****************,
Thank you for reaching out, and I am so sorry to hear about the trouble you have had with your recent order. Our team would be happy to help, please give us a call at ************** or email us at ********************************.
We are at your service!Customer Answer
Date: 11/15/2022
Complaint: 18399546
I am rejecting this response because:
Regards, Why do you want me to call you now..I have already called you on this issue numerous times..At least 15 times...All to no avail..Your response to me was there is nothing further you can do for me because you have system limitations that prevents you from sending me a return shipping label via USPS..If you want to resolve this issue send me a shipping label and I will be more then happy to return the boots...
***********************Business Response
Date: 11/17/2022
Hey *****,
It was a pleasure speaking with you earlier today! As we mentioned, we have a ***** label on its way to you now. As soon as you get that label, we will schedule a ***** pick **. In the meantime, if there is anything else we can help you with, please don't hesitate to send our team an email at howdy@tecovas.
We hope you have a great evening, we will talk soon!Customer Answer
Date: 11/17/2022
Complaint: 18399546
I am rejecting this response because:
Regards,
Yes Tecovas did tel me they are sending a return shipping label..However until I receive it and the boots are picked up by Fed Ex the matter is not resolved..Which was the reason for the complaint to begin with..Tecovas told me the week of November 6th they would send me a label when in fact they never did and I never received one ...Tecovas did call me today and inquired if I received a label. So Tecovas seems to be more engaged now in the matter..I look forward to receiving the label and a positive outcome going forward and becoming a repeat customer..
***********************Initial Complaint
Date:09/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered boots and a hat. It was supposed to deliver 9/12. When I contacted the company because the item wasn't delivered they told me they never shipped it. I requested to cancel the item because I no longer needed it ( I needed it for 9/13) and the company refused to cancel it. I asked for a tracking number and they said they didn't have one because it was never shipped. I just want a refund for the items I never received. The customer service hung up on me over chat on the website. I talked to two customer service reps that were no help either.Business Response
Date: 09/15/2022
Thank you for reaching out! I am so sorry to hear about your recent experience with our team. This is not the typical experience when working with us, and we appreciate you taking the time to share your experience.
In full transparency, our warehouse team was working through an unexpected delay which resulted in packages leaving the warehouse later than we expected. I am happy to see that your items are on their way to you and are expected to arrive by the end of the day tomorrow, Thursday, September 15th.
If you no longer want these items, please let us know, and we will move forward with a refund. If you chose to keep these items, we would be happy to offer you a 15% refund for the inconvenience! You can reach us at ********************************.
Please let me know how you would like to proceed,Tecovas Customer Support
Customer Answer
Date: 09/16/2022
Complaint: 18020235
I am rejecting this response because:Still did not received the order by the 12 or the 15th. I ordered this for a vacation and you did not ship in time. I do not live at this address and this makes it very difficult to return. This company has not upheld any promises. When I talked to their customer service they said they can talk to ***** and reroute it. You should reroute my order back to your company.
Regards,
***********************Business Response
Date: 09/20/2022
Hey ****,
While we are disappointed we did not live up to expectations, we appreciate you taking the time to reach out and share your recent interaction with us. Our team emailed you to confirm your refund which you should see back in your accounting within 3-5 business days. If there is anything else we can help you with, please don't hesitate to reach out!
We hope you have a great evening!
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