Candles
Forever Wick Candle CompanyInformation and Alerts
Service Area
- Travis County, TX
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning allegations of consumers experiencing delivery delays, not receiving orders, refusal of requested refunds, and missing advertised items in their orders. Customers have also reported difficulties in reaching customer support for refunds and returns.
On June 24, 2025, BBB submitted a written request to the company requesting them to address their pattern of complaints.
As of July 22, 2025 BBB has not received a response from the business. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or the Office of the Texas Attorney General to file a complaint: https://oag.my.salesforce-sites.com/CPDOnlineForm
Alert
In January 2025 BBB began investigating Forever Wick Candle Company based on complaints received by consumers in regards to alleged delivery, refund and exchange, and customer service issues. Specifically, consumer complaints allege
•Forever Wick Candle Company accepts payment and does not provide shipping confirmation or a tracking number.
•Non-delivery of items or extended delivery times.
•Limited to no communication regarding estimated dates of delivery or their requests for refunds.
As of January 17, 2025, Forever Wick Candle Company is not responding to customer complaints. Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel and/or the office of the Attorney General of Texas at https://www.texasattorneygeneral.gov/consumer-protection.
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