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Business Profile

Carbon Products

Bambu Lab USA Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 95 total complaints in the last 3 years.
  • 60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/20/25 I purchased 4 rolls of Filament for a total of $81.06. The order was shipped by ****** but on 5/22 I received a notice that it was delayed (5/21 it was received at the facility at ************) It remain delayed until 5/30 when it arrived in ************. It said it was to be arriving in *********** on 5/30 as well. After not receiving a delivery, I reached out to ****** on 6/2. They replied that they could not verify the location of the package and to contact Bambu Lab. On 6/4 I told Bambu that the package was not delivered and it could not be located. They open a Ticket to look into what happened. On 6/5 they acknowledged that was unable to locate and would be back with me. After that they were not updating me and when it became apparent that I wasn't hear from them, so on 6/13 asked for a refund. They would only reply that they could not at this time and apologize for the inconvenience. They did not offer a resolution to the problem. Not even that they would send a new shipment. During this time I had to order from another provider to restock what was missing and received it. At this point I feel I've been patience enough and just want a full refund of $81.06. Bambu make a good 3D printer but their customer service has much to be desired.

  • Initial Complaint

    Date:06/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Price gouging assholes! Raise prices because scared of tariffs, then realize it wasn't that bad and drop prices 2 weeks later. Completely unwilling to make this right for loyal customers. Had a very large order placed the day before this sale. They claim I was notified of the sale via email, I was not and they can't prove it because it didn't happen. I have another order that never showed up, it's been more than 2 weeks, they have my money, I do NOT have the order. They refuse to refund or re-send the order. Heading to the bank to dispute that charge first thing tomorrow.

  • Initial Complaint

    Date:06/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a product from their website and was provided the tracking information. The information clearly showed that the product was shipped from ** and then went in circles for weeks and then was returned to the ** warehouse. Asked for a refund and they refused and blamed it on the shipping carrier. Went back and forth for over a month and they would not check their own website information that showed the tracking information and confirmed that they still had the product. Requested refund several times and they just stopped responding. there is no way of calling and there is only a ticket system that they take 3-5 days to respond to each time

  • Initial Complaint

    Date:05/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been asking for 2 return labels for the last 2 weeks. After asking for a return label I never got a response after the first email of them confirming if I want the return I said yes. That was over 2 weeks ago. Ive chatted over 6 times and every single time they tell me to wait 24 hours or wait a few days and Ive waited much longer than that. This business has disappointed me as I used to like them a lot but not after their customer service. I just want my return labels so I can get my refund!

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Device (AMS Lite) stopped functioning due to defect. Submitted tech ticket. Was given troubleshooting instructions which I performed and documented. The problem was not resolved and tech support stopped responding and ghosted. I have made attempts to request a response.

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a Bambu P1S with the AMS 2 Pro box. Absolutely SERO COMMUNICATION was given that due to their inventory issues that the AMS 2 Pro and X/P series printers will be able to be used right away as the accessory kit that provides the necessary equipment WILL NOT SHIP if one piece of that kit (in this case the power adapter for the drying function that isnt available yet) is missing even if its a non-essential piece. Meaning TONS of customers got their new AMS 2 Pro and X/P series printers with absolutely no way to use either of them together. The necessary Hub or Buffer isnt available anywhere else EXCEPT Bambu themselves. The AMS 2 Pro was clearly designed for the H2D that they made backwards compatible with the X/P series printers but its done in a way that its just an afterthought. Whoever designed it this way is an absolute nut job of a designer. This is one of the reasons Bambu is currently getting lapped by their competition. I also ordered an AnyCubic Kobra S1 and that came in 2 weeks early and there were SEVERAL emails communicating this from AnyCubic, automated yes, but still something. Imagine getting your $1200 shipment from Bambu with NO WAY TO USE YOUR PRODUCTS. This is sloppy at best, the H2D MIGHT be a decent machine but the launch of it was handled so poorly and that AMS 2 Pro launch is even worse. Do better, design with all your printers in mind ESPECIALLY SINCE MOST OF THE PEOPLE THAT OWN YOUR PRINTERS ARE X OR P SERIES OWNERS..

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/25/25 I purchased a Bambu Labs P1S 3D printer. I received such printer on 2/28/25 but upon discovery I did notice that there was some apparent use/damage to the door handle. I contacted the company and was told to "print another one" (which I did do). In working with this printer, I encountered many issues over and over and on 4/2/25 I received an "extruder error". I reached out after going through hours of tutorials on how to diagnose/fix the problem and recieved a response requesting the same information that was provided in the support ticket already. I explained I had already supplied this information and yet my reply was met with more requests for the same information and retroactive pictures. I requested repeatedly for a replacement part- to no avail... With the help and support of ******** groups I was able to get the part barely moving and on 4/6/25 after realizing that Bambu Labs would not support my issue logically- I paid for a replacement extruder gear and gearbox. On 4/10/25 I then discovered the Toolhead Part Fan was not functioning (which FB people told me that was likely the cause of the extruder fail as well) I reached out again to the same ridiculous repetitive questions of which had already been provided multiple times in current and past tickets. They just keep pretending they dont have the info even though its right there clearly in english. My second issue is that there was a promotional item promised with the purchase of 4 rolls of filament that was not honored repeatedly. I purchased multiple rolls over the last 4 weeks and have yet to receive any item promised. I reached out repeatedly and I was responded to by "I am not aware of any promotion promising a filament swatch" even though it was clearly shown on their own shop page (I have multiple screenshots- and also a screenshot from the checkout page promising these items).

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are charging $999 for a combo printer deal, I have paid ******** plus tax and shipping and they still wont send the last piece and now are requiring additional money before they send it.Scam

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Undelivered Products and Bambu Lab's Delaying Responses Complaint Details:Complainant Name: Emre Balsever Issue: Undelivered Products and Insufficient Customer Support Order Number: ******************** Seller: Bambu Lab Order Date: 06.03.2025 Total Amount Paid: $1,799.12 USD Products: Bambu Lab A1 Combo Description:I placed an order for the Bambu Lab A1 Combo products on 06.03.2025, and I paid a total of $1,799.12 USD. However, my products have not been delivered. The shipping company, *****, delivered the products to an unknown location instead of my correct address, and the delivery photo shows a place that is not related to my home in any way.When I reported the issue to Bambu Lab, I received no tangible solution and have been continuously delayed. The company instructed me to contact ***** to resolve the issue, but I already made the payment, and I have not received my products. This is unacceptable, and Bambu Lab is not fulfilling its ***************** Expectations:Immediate delivery of the products to the correct address or Full refund of the payment

  • Initial Complaint

    Date:03/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant shipping with poor packaging, causing damage to contents. Additionally, it is extremely hard to get a live person in their support department. Even after doing so, they just ignore the problem and it continues to happen.I have had several orders with them, and their shipping send these without packing them properly. Oversized box with heavy contents on the inside that does NOT fill the box, and instead of putting air pillows in the box they leave it open. By the time the box gets delivered to the destination the contents have been tumbled around many, many times....and end up damaged.Additionally, they have started using plastic bags. These plastic bags offer no protection on the item being shipped.Bambu Lab has no method in place to actually return something. I just received a partial order that was sent in a plastic bag. The contents are damaged. Bambu Lab has already sucked my money for this product, and I have no method to get it back.I want an immediate full refund.

Bambu Lab USA Inc. is NOT a BBB Accredited Business.

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