Complaints

This profile includes complaints for Gembah's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Gembah has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Gembah

  201 W 5th St # 16 Austin, TX 78701-2983

  
• 

  Gembah

  Austin, TX 78701-1634

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Gembah with questions on how we can make our products cheaper in different countries.We've done sourcing in other countries and found it unlikely that they would be able to source it at a rate that would be acceptable.We told them our prices and told them our challenges and when I asked very clearly 1) I don't need any China supplier so don't bother with that.2) If you go outside of *****: "Will these prices just be 5x+ my price like I'm finding, and you are just in the business of making $1000 at a time."They ASSURED ME: No we have many factory connections and at most you will be looking at 2x cost. After I provided all my costs, so they knew my exact COGs.There initial sourcing phone call back to me they claimed a price 8-9x my cost and then were shocked at my outrage that they would even think that I would accept ******* which I told them I need all my money back don't even bother, their representative: Will **********, told me that he will have to talk and he will be willing to do this FREE of charge, forgoing the $1000 fee because they ******************, Will of course comes back and then is unwilling to talk to me because I'm upset with him because they stole my money. Apparently at this company after they steal $1000 from you, they also want you to be polite with them.I'd NEVER do business with them, I will be filing charges unless I get their tapes.This is a scam business, avoid avoid avoid. Go on ******* for 15 seconds instead you will find 1/2 their rate, go a little longer and you'll find 1/10th the cost.

  

  Business Response

  Date: 05/30/2025

  Hi ****,
  
  Thank you for taking the time to share your feedback. We understand your frustration, and after a thorough internal review, we have decided to refund the full amount of your payment, including the $1,000 sourcing feasibility portion of our service.
  
  We recognize that expectations were not aligned regarding the pricing outcomes you were seeking. Our intention was never to overpromise or cause frustration, and its clear from your experience that we fell short in setting the right expectations.
  
  After reviewing the communication and understanding your concerns, we agreed that the best course of action is to refund you in full and part ways amicably. You should see the full refund processed within the next few business days. If theres anything further we can clarify or assist with, please dont hesitate to let us know.
  
  We wish you all the best with your business moving forward.
  
  Sincerely,

  
  ***** ********
  Gembah

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It is sad that a company has to be threatened with a lawsuit and BBB complaint to do the right thing, but they did refund me after that.

  
  Regards,
  
  **** *****

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Gembah for product development, expecting a structured milestone-based process with clear stage gates before progressing to the next phase. However, they proceeded with the factory search stage without my approval, despite the existence of a stage gate meant to prevent unauthorized progression. I was never informed that the stage had commenced or that fees were being incurred until after the fact.Additionally, Gembah is refusing to issue a refund for this unapproved work, citing internal policies, even though I never agreed to move forward with the factory search at that time. Their lack of transparency in initiating this stage and incurring costs without my consent is a clear breach of the agreed process.Furthermore, within the design stage, my project required both model development and the creation of embedded outlinescritical to the final product. Gembah completed feasibility work on the model-making methods but did not explore the outlining aspect. Now, instead of completing this within the design phase, they are pushing it to a later engineering stage, leaving the design phase incomplete while avoiding accountability for unfinished ******* summary, Gembah failed to uphold the agreed-upon process by:1. Progressing to the factory search stage without my approval.2. Incurring charges for work I did not authorize.3. Refusing a refund for the unapproved milestone.4. Splitting design-stage deliverables to push remaining work into a later phase instead of completing it as originally planned.I am seeking a fair resolution, including a refund for the unauthorized factory search and accountability for the incomplete design work (or a partial refund).

  

  Business Response

  Date: 03/26/2025

  Hi ****,
  
  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and are committed to ensuring a transparent and structured process for every project.
  
  
  I have been informed that our VP of Operations is in direct communication with you to address these issues, and we want to assure you that we are actively working to resolve this matter as quickly as possible.
  
  We appreciate your patience and will continue to work with you directly to address your concerns. If you have any additional questions in the meantime, please feel free to reach out.
  
  Thank you,

  ***** ********
  Chief Marketing Officer
  Gembah

  Customer Answer

  Date: 03/27/2025

  Complaint: 23114003
  
  I am rejecting this response because:
  
  I appreciate that Gembah has agreed to refund the Source Factory milestone. However, my primary concern about the incomplete design stage remains unresolved. A key deliverablefeasibility of outline drawing methods on paper materialswas not completed, yet the work was pushed into the engineering phase instead. This misalignment resulted in an unfinished design stage, for which I am seeking a partial refund.
  Additionally, there are concerns about the billing structure in relation to the stage gate process, which were never properly disclosed. I would like to continue working toward a fair resolution with Gembah on this matter.
  
  Regards,
  
  **** ****

  

  Business Response

  Date: 04/07/2025

  Hi ****,

  
  I connected with *******, and she confirmed that everything you mentioned is being taken care of. We should be all set, but please dont hesitate to reach out if theres anything else we can support you with.
  

  Thanks again,

  *****

  Customer Answer

  Date: 04/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** ****

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am incredibly disappointed with our experience with Gembah for product development and sourcing. We initially engaged Gembah's services with high expectations but encountered numerous challenges throughout our collaboration that led to the project falling apart entirely.We were forced to reduce the scope of our project several times with no cost adjustment due to Gembahs inability to handle the project. After we reached our breaking point, I reached out directly to the *** who ultimately said that he felt that his company performed very well on our project and would not consider any helpful courses of action. We experienced issues related to a lack of professionalism, overpromising, and under-delivering on services, and now that we have paid roughly $20,000 to Gembah, we still do not have a viable production partner for our products. They failed to deliver the service we paid for. They underperformed and did not perform in a "workmanlike" manner in terms of executing project objectives. Approx. spend: $20,000 Outcome: No product production or viable production partners.

  

  Business Response

  Date: 11/11/2024

  Thank you for your feedback, although we missed the ***** We would be happy to reconnect to discuss in more detail. Please let us know how we can make this right.