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Business Profile

Exercise Programs

Bandon Fitness Texas Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Bandon Fitness Texas Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bandon Fitness Texas Inc. has 278 locations, listed below.

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    Customer Complaints Summary

    • 239 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Anytime fitness membership cancelled on April 4 2025 at the ***** location in person. Gave 30 day notice and completed two year contract (April 2025) on May 4, 2025. Paid in full until May 4, 2025. Anytime fitness tried to collect again May 9, 2025, at which time I contacted manager. She confirmed I had cancelled, and stated should not be charged any longer. Since then I have received many calls and emails, now being threatened with collections. No one will answer the phone and voicemail is full. Went by the gym, no one there to talk to, to confirm cancellation.

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 23, 2025 I contracted with Bandon Fitness dba Anytime Fitness for 6 months of coaching twice a week for 30 minutes. The contract stated the cost at $50 per session with a $49 enrollment fee. The money would come from my checking account at $200 every two weeks beginning on April 23, 2025.I received 5 sessions and then nothing because I was told they were getting a coach for me. Meanwhile, beginning April 23rd money was taken from my account. When I contacted the company in May I was told that they would freeze my account not taking any more money out but on June 4th another $200 was taken from my account. This is a total of $849. I've called and emailed multiple times. At first I received one phone call and several emails promising corrective action and then nothing. As a senior citizen, I am frustrated with this and hope that, if nothing else, the gym is shown to be a sham and a problem in our community.

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to cancel my membership for the past two months. I finally got in contact with the manager and canceled my membership on 06/19/2025 and I'm still being billed. I'm unable to get in contact with a representative via phone or email to resolve this issue.

    • Initial Complaint

      Date:06/23/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding a recent issue with a gym membership I enrolled my son, ****** *****, in through an online sign-up process.****** expressed interest in joining the gym, so I completed the enrollment on his behalf via the facilitys website. At no point during the online sign-up process was it clearly disclosed that I was agreeing to a one-year contract. If such a commitment existed, it was not made transparent or obvious during the registration.After realizing that the gym membership would not be used, I contacted the facility to request cancellation. I was informed that I could not cancel because I had agreed to a one-year contract. However, I was never made aware of this term at the time of sign-up, and I was not provided with a copy of any contract to review before or after enrollment.****** has never visited the facility nor used the membership in any way. I did not ask for a refundonly that the membership be canceled. My request was met with a firm refusal, and the staff showed no interest in resolving the matter or offering any form of assistance.This lack of transparency in the sign-up process, failure to provide a contract, and unwillingness to work toward a resolution is unacceptable. I believe this practice is misleading and unfair to consumers, and I am seeking assistance from the Better Business Bureau in addressing this issue.

    • Initial Complaint

      Date:06/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my gym membership for 2 months when I went into the location to cancel in person there was no current manager to cancel my membership so I explained I moved and lived 2 hours away and would not be able to come back in person and the worker took my info and no one reached back out. A week later I called customer service and she told me that the regional manager would contact me and gave me the store managers email. I proceeded to email the store manager and she told me to email their billing and gave me the incorrect email and never responded and gave me the correct email address. I had to then call customer service yet again and she was able to give me the correct email for billing and told me that it would be some days before they probably would get back to me. At this point I am frustrated and now have been billed for the month of July when I have been trying to cancel since before I was even billed for June and no one has been able to cancel my month to month gym membership as I am no longer in my year contract that ended in February of this year.

    • Initial Complaint

      Date:06/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my significant concern regarding my current Anytime Fitness membership. I recently attempted to cancel my membership, as I was under the impression I had signed a month-to-month contract, consistent with my past 10 years of on-and-off membership with Anytime Fitness.However, the owner declined my cancellation request, stating that I am bound by an 18-month contract and I have 9 months left of the contract. This came as a complete shock, as an 18-month term was never discussed or explained to me during the sign-up process. While I acknowledge the 18-month term is present in the fine print of the contract only after attempting to cancel, the individual who signed me up did not bring this to my attention.I feel that I was misled and deceived, and I am very disappointed by how my concerns have been dismissed. Furthermore, I am now receiving text messages and emails indicating that my account is past due, with additional late charges being applied since I stopped payments.Given my history of consistently opting for short-term memberships to diversify my fitness routine, I would appreciate a review of my situation and a resolution that addresses the lack of transparency in the contract explanation and the unethical practices. I have always been a returning member to Anytime Fitness, I should not be treated this way.

    • Initial Complaint

      Date:06/04/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business refuses to terminate a contract after its expiration and is sending harassing phone calls texts and emails. They have been asked time after time to cease and will not.

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I were both clients of Anytime Fitness at their **** location, with separate personal training agreements. We each paid biweekly for 6 group training sessions at $240 per billing cycle ($40 per session). On November 17, 2024, I notified our trainer that we needed to place a hold on our sessions due to a family medical emergency until further notice. Despite this, we continued being charged. On December 9, 2024, I sent a formal cancellation email. However, the gym did not process this cancellation until January 27, 2025. More than 6 weeks later. During this time, no sessions were used by either of us. Between November 17 and January 27, we were charged for a total of 6 billing cycles across both accounts, totaling $2,880 for sessions we did not use and were not scheduled. When I contacted the gym for a refund or credit, they claimed the issue was related to a different facility; this is false. All sessions, communication, and cancellation were tied to the **** location. We requested a refund or, at minimum, credit toward future training. The gym refused, offering only minor incentives if we returned which we declined. We are not seeking to return at this point only to recover money charged for services we never used after proper notice was given.

    • Initial Complaint

      Date:05/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined anytime fitness in canyon lake Texas where I live. I use several different clubs as part of the package I purchased. Due to me working in ****** Texas 12 months ago which I currently work in **** and ********, the company changed my home fitness center to ****** without my consent. I want to cancel membership and utilize a cheaper program that allows me to access gym through my health insurance. I am nowhere near ****** Texas, he club manager refuses to call me or other gym managers keeping me trapped paying higher fees and not change programs as I want. The canyon lake office has returned every call I make and attempts to help me but nothing can be done toll Odessa follows through

    • Initial Complaint

      Date:05/16/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Anytime Fitness. I dont have a contact with I C SYSTEM, they didnt provide me with the original contract as requested.

    Bandon Fitness Texas Inc. is NOT a BBB Accredited Business.

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