Complaints

This profile includes complaints for Balfour's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Balfour

  7211 Circle S Rd Austin, TX 78745-6603

• 

  Balfour

  14655 Northwest Frwy.,Ste. 102 Houston, TX 77040

• 

  Balfour Publishing

  2930 Chimney Rock Houston, TX 77056

• 

  Balfour Publishing

  2930 Chimney Rock Rd Houston, TX 77056

• 

  Balfour Class Rings North Office

  Houston, TX 77001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 19991415
  
  I am rejecting this response because: I also want payment for the new, more expensive announcements I had to order because of Balfour's error. 
  
  Regards,
  
  *********************or.

  Business Response

  Date: 05/02/2023

  Good morning, 
  
  We truly appreciate your patience and understanding. Please know that in response to ********************* complaint regarding her Announcements order; a new order of announcements is being printed and will be sent ASAP, we have also requested overnight shipping.
  
  We are very sorry for all the inconvenience that this situation has caused the customer, and we are willing and open in case she requires any further assistance. 
  
  Have a lovely day! 

  Sincerely, 

  Tere *******

  Business Response

  Date: 05/09/2023

  Good afternoon, 
  
  We really appreciate your patience. The status of your announcements order shows that they have been delivered today. The items of your original order were printed and shipped even though we still issued a full refund for what you paid for them. There will be no further refund or action from ** moving forward regarding this order. 
  
  Once again, we are very sorry for any confusion or delays that this may have caused. Have a lovely rest of your day!
  
  Respectfully and Sincerely,
  Tere *******

  Fedex package #************
  www.fedex.com
  Delivered: Tue, May 9, 10:06 AM
  
  ProcessedIn transitDelivered
  DATE TIME LOCATION STATUS
  May 9 10:06 AM *******, **, ************* Delivered
  May 9 8:25 AM *******, **, ************* ******** vehicle for delivery
  May 9 7:50 AM *******, **, ************* At local ***** facility
  May 9 4:33 AM *******, **, ************* At destination sort facility
  May 9 3:49 AM **********, **, ************* Departed ***** hub

   

  Business Response

  Date: 05/03/2023

  Good morning, 

  The refund for the announcements order has been submitted, the transaction should be posted back into the customer's account within the next ***** business hours. 

  Have a nice day!

  Sincerely, 

  Tere *******

  Balfour&Co **************** Supervisor

  Customer Answer

  Date: 05/02/2023

  Complaint: 19991415
  
  I am rejecting this response because: I have ordered replacement announcements from another company since I never received any replies from Balfour via email or phone. I want the cost refunded as requested in the complaint.
  
  Regards,
  
  *********************

  Customer Answer

  Date: 05/10/2023

  Complaint: 19991415
  
  I am rejecting this response because: I did receive 2 orders from Balfour, but they were not the order I placed. I ordered announcements and both shipments were invitations. 
  
  Regards,
  
  *********************

  Business Response

  Date: 05/10/2023

  Good afternoon, 

  Nothing further to add. If you have any further questions or comments in regards to your order, please contact your local sales office or our general ************** contact numbers. 

   

  Have a nice evening!

  Respectfully,

  *******************

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

  Business Response

  Date: 04/05/2023

  To whom it may correspond,
  
  We are very sorry for the inconvenience caused. The customer called us several times requesting some status of her sons ring, according to her, her son placed an order for USA Baseball in December but We didnt receive the order until February 3, 2023. So we didnt have any records. The order was shipped today, April 5th, to the sales office.
  For any further assistance, please have the customer contact us at **************. 
  
  Once again, I'm very sorry for the inconvenience this processing delay has caused. 

• Initial Complaint

  Date:02/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early December I sent by my ornate ************ class of **** college ring to Balfour for them to replace the cross (which had fallen off) on the stone of the ring. It has been a complete goat rope to get them to even acknowledge that they had the ring. Yesterday I recieved the most pathetic piece of c*** that I have ever seen .... plus the wrong size. Instead of the beautiful ring that I sent in I received some quite poorly made officer candidate school ring. I rang customer service and got a ***** mouthed response and outright lied to. ************************* said that she would e mail me immediately so that I could send photos directly to her. I never received the e mail. Today I spoke with ************************* and same run around. I asked to speak with a manager or supervisor to no avail. I want MY ******************** **** class ring back with the same items on it..with the repair....not some other ring (with quite poor workmanship. Order # ********

  Business Response

  Date: 03/07/2023

  Hello, 

   

  This complaint has been addressed with the customer and is currently being handle accordingly. His ring has been located and is currently being repaired and expedited. 

  Thank you in advance for your patience. 

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged ****** charge to debit card for ***** purchase of upgrades to 300 bowling ring provided proof to them where they took it from account and they deny it being charged or paid

  Business Response

  Date: 02/14/2023

  
  Good afternoon,
  
  My name is *******************, and I am a **************** leader at ********************. I am writing in response to the  BBB complaint regarding the repair process of you Bowling Ring matter. I have been informed by our **************** Leader, ***************************** that we've been in contact with the customer, and we are already working closely with her to get this matter resolved. 
  
  I truly appreciate your patience and understanding. Have a nice evening. 
  
  Respectfully,
  Tere Gongora 
  
  

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************the ring be recast in 10K white gold. **************** responded saying they could agree to this and waive the $175 recast fee but I would need to pay the $55 metal upcharge. Originally, I agreed but then I took time to think about my situation. I have paid $135 to ship the ring 3 times ($30 shipping & insurance and $15 for Balfour to ship the ring back to me each time) and have been dealing with defective workmanship since my August 2021 order. I mailed the ring with the broken band back to Balfour, as requested, and sent a letter requesting the company cover the $55 metal upcharge, as well. The company contacted me by phone on Tuesday, January 24, 2023, saying they could not cover the $55 metal upcharge in addition to the $175 recast fee. $55 means very little to the Balfour company but very much to me both in value and in being able to feel good about the Balfour company. Can you help me?

  Business Response

  Date: 02/10/2023

  Good morning,
  
  My name is *******************, and I am a **************** leader at ********************. I am writing in response to the  BBB complaint regarding the repair process of ***************************** College Class ring repair. I have been informed by our **************** Specialist, *************************** that he has been in contact with the customer, and worked closely with her to get this matter resolved. Her ring will be remade and the remake fee plus the price difference amount will be waived and honored this onetime ONLY. 
  
  I truly appreciate your patience and understanding. Have a nice weekend. 
  
  Respectfully,
  Tere Gongora 
  

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************taken prior to mailing it to them. When I received the replacement, everything on the ring was incorrect. I contacted them, was sent a mailing label to send the ring back. This went on 4 times with them unable to create a ring with the correct information and they wanted me to pay for shipping after the second return, so I spoke with a supervisor. Each time, I had to return the ring before they would send a replacement, which took 6 weeks each time. In October 2022 they shipped someone else's ring to me from ***************** and the last ring I received that took them 4 more weeks to send to me, has a damaged stone with a white cloudy circle in it. I have serious health issues and the stress this has caused is considerable. With their carelessness, they have taken from me something that I should have been able to hand down to my daughter as a keepsake.

  Business Response

  Date: 12/09/2022

  Hello, 

  Thank you for your patience. Please know that we are currently reviwing this case and we will be contacting the customer within the next ***** business hours to assist. 

   

  Thank you in advance for your intervention and patience. Have a lovely weekend! 

   

  Sincerely, 

  Tere *******

  Customer Service Supervisor

• Initial Complaint

  Date:11/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Response to business: the order number is 003429154

  Business Response

  Date: 11/17/2022

  Good afternoon, 

   

  Thank you for contacting us. We are having trouble locating the customer's ring order file. Can she please provide the order/reference number or the full name of the student or/and alumnus name that it is under? 

   

  We will be looking forward to the soon reply. 

  Kindest Regards,

  Tere Gongora 

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/5/22 I ordered a ring (order #*********) totaling $1,717.15. It arrived on 6/7/22 with multiple problems: inside engraving was done in script and thus difficult to read the latin (I ordered block); very uneven application of antiquing, which was goopy in areas and absent in others; side lettering was poorly done and inconsistent with the website model. Called Balfour and followed up with email documenting these issues and provided photos of all. I returned original, and replacement ring arrived 9/15/22 with the same inside engraving error--despite being told that the replacement would be checked closely to ensure it was done correctly the second time. I emailed Balfour 9/15/22, 9/22/22, and again on 11/4/22 requesting that a supervisor contact me for resolution and for formal complaint. I have received no written reply to any of those emails and no contact from upper management. I received a voicemail from a service rep asking when the incorrect ring could be picked up--but this rep has failed to address emails or to forward to management. I paid $1717.15 for a product that I have still not received after multiple attempts to resolve the problem. I am, at this point, unwilling to go without a ring while Balfour (supposedly) fixes its mistakes yet again. While I understand engraving can be redone, that should not be my expense or inconvenience to bear. I would like the ring I purchased to be made correctly and verified closely, at which time I will gladly package the ring currently in my possession so that Balfour can arrange for a carrier to pick it up. Additionally, I would like to be compensated for my time and energy that Balfour has wasted, in addition to for months depriving me of a sentimental, celebratory item for which I paid a great deal. In the time I have had to redirect away from my business and instead toward dealing with Balfour's errors and poor service, I could have purchased this ring several times over.

  Business Response

  Date: 11/28/2022

  Good Morning,
  
  My name is *******************, and I am a **************** leader at ********************. I am writing in response to the BBB review regarding the purchase of ************************* College Ring Order.
  
  Please know that we have made several attempts to reach out to the customer to address and assist with her order matter and we have been unsuccessful. We have tried calling her and will send her an email today. 

  
  We will try to reach out to her again this week. 
  
  
  Respectfully,
  Tere Gongora 

• Initial Complaint

  Date:10/31/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

  Business Response

  Date: 11/10/2022

  Good afternoon, 
  
  My name is *******************, and I am a **************** leader at ********************. I am writing in response to the BBB review regarding the purchase of the *********************** Greek Collection Ring Order in dispute. First, I would like to apologize for the inconvenience that this website glitch has caused you. 
  
  
  I received confirmation from my customer service team this morning that the customer has been contacted to make arrangements so that she can keep the original order at the price given. Balfour will be honoring the originally charged price. 
  
  I truly appreciate your patience and understanding. Have a nice evening. 
  
  Sincerely,
  Tere Gongora 
  

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 17711453
  
  Hello Tere,

  
  The engravings inside of the class ring from over 20 years ago were removed and redone poorly.  There are lots of scratches circling and covered the the original ******* *************** logo engraving on the front of the ring which is almost impossible to repair. I wont be able to ship it back before the label expiration date. Could you please provide another Fed3x label with insured value of the ring which is over $1300 now

  
  Thank you.
  ,
  
  *****************************

  o take heart medications which didnt stop the pain.Its so shocking to see a solid 14k yellow gold class ring turned into a new hollowing white gold ring, which by definition has much lower gold composite. You just use a new class ring as a replacement engraved with my class and name. This is completely unacceptable Business practice! Even though I only started to wear in recent years, this ring was made over 20 years ago and has lots of sentimental values! If I had wanted to it be remade I would have chosen the regency style sent in my email instead of having a brand new imitation of my own class ring! this turns from a much heavier class ring into a much lighter cheap looking ring. the ring not only feels like hollow inside also from the sound of it dropping on the table its a hollow ring and different from my old 14k yellow class ring. Is this how youre making profit?

  Business Response

  Date: 08/24/2022

  Good morning, ******,
  
  My name is *******************, and I am a **************** leader at ********************. I appreciate your patience. After doing some thorough research on your case, I have confirmed that on August 17th you spoke with our **************** Specialist, ************************* who explained to you all the details of your ring repair (stone replacement and cleaning & polishing). The ring was not remade, it was repaired. 
  She also offered and requested a ***** return label so that you can return your ring to take care of the engraving and small scratches. The label is good for your use until August 26th, 2022. 
  
  Please make sure to check your junk/spam folder. The email is from *****, not Balfour. 
    
  Please print out the ***** Return Label and take it along with the ring to the nearest ***** Office-Location to drop it off. It is very important that the package gets scanned, please do not drop it off at a ***** Drop-Box.
  
  Once again, we thank you for your patience and willingness to work with us. Have a great day! 
  
  Best Regards,
  Tere Gongora