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Business Profile

Graduation

Balfour

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graduation.

This business has 2 alerts

Complaints

This profile includes complaints for Balfour's headquarters and its corporate-owned locations. To view all corporate locations, see

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Balfour has 11 locations, listed below.

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    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a class ring from Balfour in April. Received it 9 weeks later on June 20th. (1 week past their latest estimate.) When I examined the ring, there were multiple problems with it. The gem looks like the back of it is pock marked or the glue has nicks in it. There's black paint covering surfaces that shouldn't be black. There's patches that are clearly unfinished. There's a gash in the metal ring surrounding the center gem. I contacted Balfour to resolve the issue. I submitted emails with descriptions and pictures of the problems. They sent me a shipping label to send back the ring for their repair department. I was told the repairs would take 4-6 weeks to get the ring back, fixed. It's been 3 weeks, and I got the ring back a couple days ago. The ring was not fixed. The chips on the back of the stone are still there. There's still black paint on surfaces that shouldn't be black (they actually painted more surfaces black). And there's still parts of the surface that are unfinished. I called Balfour, again, to find out what happened. I spoke with *******************. The only thing she would say was that I should have sent in a letter with the ring stating the problems. When I repeatedly pointed out I sent that in an email, with pictures, she would only repeat her statement about a letter, or stay silent. At no point during my numerous previous calls did ANY representative notify me I had to this, which I also pointed out to ****. When I asked to speak to a supervisor, **** refused to transfer me to one, saying she would collect my information and have someone call me back in 24 hours. I've been told this multiple times before, but only once has anyone followed up. A quick ****** search will reveal that lack of follow up seems to be pervasive at Balfour, so I have 0 expectation I'll be called back.

      Business Response

      Date: 08/17/2022

      Good morning, *****,

      My name is *******************, and I am a **************** leader at ********************. I am writing in response to a BBB review regarding the purchase of your College ring order (3348809-3). First, I would like to apologize for the inconveniences that these miscommunication and quality issues have caused you. 

      Please know that we have been working diligently on your remake order, and the ring is ready and       going through quality assurance within today or tomorrow. **** will be reaching out today to get all the details to be able to issue the return ***** label for the exchange ring process. 

      Once again, I'm very sorry for all the trouble; I truly appreciate your patience and understanding. Have a nice day! 

      Sincerely,
      Tere Gongora 

    This business is not BBB accredited.

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