Complaints

This profile includes complaints for Clinical Pathology Laboratories, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Clinical Pathology Laboratories, Inc. has 98 locations, listed below.

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• 

  Clinical Pathology Laboratories, Inc.

  PO Box 141669 Austin, TX 78714-1669

• 

  Clinical Pathology Laboratories, Inc.

  9200 Wall St Austin, TX 78754-4534

• 

  Clinical Pathology Laboratories, Inc.

  1111 W 34th St Ste 100 Austin, TX 78705-1916

• 

  Clinical Pathology Laboratories, Inc.

  601 E Whitestone Blvd Ste 632 Cedar Park, TX 78613-9047

• 

  Clinical Pathology Laboratories, Inc.

  66 Gruene Park Dr Villa 104 New Braunfels, TX 78130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/04/22 clinical pathology laboratory billed me twice for the same bacterial vaginosis test ran by ***********************, which was only ran once by the doctors office. BV test cost ****** and the charge, which bcbs of Michigan will not cover, is ******. Ive call multiple times and they say they are sending it to management since June 2022. Also, I received another bill on 04/25/2022 for the same BV test that was not ran by the doctors office for another ******. The doctors office has call multiple times to dispute this charge and on 08/14/2022 I received a notice that clinical pathology laboratory was sending it to collections. As confirmed by the doctors this test was never ran because we knew that the time insurance did not cover this test. And per my records never received a result for BV at this time. Ive called multiple times to put the account on hold to no resolve. Just to summarize they are charging me twice the first bill and the second bill is fraudulent as it was never ran. And that is the test being sent to collections. Now, due to unforeseen circumstances **************** practice, who ************ is under, is closing in 30 days.

  Business Response

  Date: 09/26/2022

  Thank you for bringing this matter to our attention.  We have resolved the billing issue.  The patient should receive no further statements.  

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My email to the lab:****** take a look at the following conversation between my dr ****** and myself attached below. ****** feel free to call the dr ****** at ************ Account #: ******** We have both been trying to clear this, and it is not being taken care of.Dr ******: **************- ****************************************, ** ****I need confirmation by September 6, 2022 at 5:00pm that this billing account was closed. ****In an email.I would also like to file a grievance of mishandling billing on the rep who works with my dr. ****** let me know how to proceed since he/she almost got me sent to collections for not doing their job. I am being discriminated against and disadvantaged by your company due to miscommunication. Once again. I need confirmation by September 6, 2022 at 5 PM that this billing account was closed via email. Thank you, *************************** Two images were included which are conversations between myself and my dr. **** is where she has said the rep was supposed to already have twin care of it.

  Business Response

  Date: 09/08/2022

  Thank you for your correspondence.  I have reached out to the requesting physician's office and confirmed the charges should be billed to their office.  No further mailings will be submitted to the patient from our office.  We apologize for the inconvenience and have resolved the account issue.  Thank you for bringing this matter to our attention.  

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I am an individual that does not have health insurance at the time of bloodwork being performed by my doctor. My doctor told me it would be $50 for the bloodwork which I paid in cash at the office. Then about two months later on August 30th 2022 I received a letter from clinical pathology laboratories **** for a bill total wing $483.00. When I opened up the letter this is the first paragraph. Perhaps your doctor did not tell you that a specimen was sent to us for further study and that you would receive a separate charge from us. The result of the test were sent back to your doctor to aid in the management of your Health program. Should you have any questions concerning results of the test please call your doctor. *** I am an uninsured person at the time but as of August 1, 2022I have insurance. Is it legal for them to charge me something that I had no idea I was going to be charge for when my healthcare provider charge me $50 only and told me that is the cost for the bloodwork and the consultation afterwards. She never mentioned any more cost to me. Is this a scam? Or is this possible that blood work can be done in this manner with a Hidden cost to me that I had no idea would be coming? Could you please help me in looking into this.

  Business Response

  Date: 07/20/2023

  Thank you for bringing this matter to our attention.   I have researched the account number provided in the complaint and have confirmed the requesting physician's office has updated the billing and confirmed charges were paid on the date of service.  We have updated the account billing status on 08/30/2022. Patient billing for CPL ceased on 08/30/2022 and the patient wasn't contacted further after this date.   We appreciate your diligence in ensuring the account was resolved previously.    

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you so much for helping me out in this matter. Thank you so much for helping me out in this matter. I am a restaurant manager. And every new location that I go to I always subscribe to the Better Business Bureau for this reason.  You are a great resource and you are here fighting the good fight for consumers. I would like to thank you for all your hard work diligence. 
  
  Regards,
  
  ***************************