Complaints

This profile includes complaints for Wargaming (USA) Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wargaming (USA) Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wargaming (USA) Inc.

  11001 Lakeline Blvd Austin, TX 78717-5997

• 

  Wargaming (USA) Inc.

  500 E Whitestone Blvd # 3131 Cedar Park, TX 78613-9006

• 

  Wargaming (USA) Inc.

  PO Box 8250 Emeryville, CA 94662

• 

  Wargaming (USA) Inc.

  500 108th Ave NE Ste 2350 Yarrow Point, WA 98004

• 

  Wargaming America Inc.

  53 Loveton Cir STE 203 Sparks Glencoe, MD 21152

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World of Tanks took over 2 million silver coins from my game account! Need to replace them back!Name:Perkyman2544

  Business Response

  Date: 10/31/2024

  Hello ******* *******,

  Thank you for reaching out to us today. Weve reviewed your account and found that a purchase was made under your Gamertag on Xbox for 3 pieces of equipment for the MBT-B:

  Advanced Repair System for ******* silver
  Spall Liner for 750,000 silver
  Advanced Gun Laying Drive for ******* silver

  These items total 1,750,000 silver. Is this the amount youre referring to?

  I also noticed there is no support ticket regarding this issue. If youd like to reverse this transaction, our Player Support team can assist you further. Please contact them here **************************************************************.

  If this total does not match the silver amount in question, please provide additional details such as the game mode, date, and the tank involved, and well be happy to help.

  Many thanks,

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  wargmain have sold me tank it was cs 52 C tank with turbo engine and fail to mention to thier customer that this tank have zero armor were have no control of tank or be able to fight i have ask wargaming for refund they refuse my request had to file claim with my bank to get money back becouse they **** to knowledge their policy that have ******************************************************** not been having nothing but issue with them they allow cheating in game were fail in thier far play policy by not allowing me get money back they went head ban my account becouse of this no wonder player leaving game

  Business Response

  Date: 08/06/2024

  Dear Codey
  
  Thank you for reaching out to Wargaming Support.
  
  We have verified the refund request of the vehicle CS-52C and have decided to make an exception for it. Please remember that such is explained in our ****: ***********************************************
  
  Considering that, the payment in which you have started a chargeback took a long time to change it's status, as we do understand that was a long period of time, we have compensated you with Premium time and In-game boosters to help you get on track again.
  
  We apologize for any inconveniences this might have caused.

  Customer Answer

  Date: 08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World of Tanks *********** finals. Log in, watch official stream. Collect 'keys' No cost to do so other than two plus hours of your time.The problem for myself and many other players is that the World of Tanks Blitz server timed out meaning we could not watch the approved stream and therefore collect points. World of Tanks Blitz initially responded that it was probably that their server was overwhelmed, which they now deny. They blame the internet providers for all of those unsuccessful at getting in.When I couldn't get into the official stream I watched an unofficial stream which meant my internet was not the problem.In fact I completed tests (pingplotter) as suggested by WOTB and tests from Bell. My internet was working properly. I have reached out to WOTB since the problem has not been resolved, and offered to work with them. They have chosen to close my ticket rather than doing so.

  Business Response

  Date: 07/30/2024

  Dear Player,
  We're sorry for any frustration the situation has caused you.
  
  Please know there were no errors on our side; there were only temporary connection issues on the side of the **************** providers. If there was a problem on our side, then almost all players would not be able to get on the site and watch the Stream. However, we have received only a few complaints from players about this situation and have tried to help solve this problem by conducting some tests and collecting information. There were no mass complaints in Player Support. According to our data, quite a large number of players watched the Stream and received rewards.
  
  We are sorry to acknowledge that some aspects of the game may trigger negative emotions. Please know that we always try to fix what we can and what depends on us, but some issues that players encounter are not always under our control. We're sorry you weren't able to get rewards for watching the broadcast. There are still many events planned where you can get valuable prizes for free. Please monitor our news. We remain at your disposal.

  Customer Answer

  Date: 07/30/2024

  Complaint: 22045740
  
  I am rejecting this response because:
  I have spoken to members of my clan and at least six that responded from ******, *******, ***** and Pennsylvannia all said they were able to access the official streams occasionally, but did not file tickets. It would seem that if six in our clan alone were unable to access the official streams (and four did not log tickets) that it would seem improbable at best that it was our internet providers that were at fault.

  I logged tickets, downloaded, completed and sent back WOTB apps and pingplotter tests and was told it was not at my end.

  In an initial response one WOTB ticket responder said it was most likely too many people trying to subscribe.

  I offered to help work with WOTB to ensure this problem does not reoccur but WOTB closed my ticket.
  Regards,
  
  *************************

  Business Response

  Date: 08/01/2024

  Dear Player, 
  
  Whenever a technical issue is presumed to have occurred on our server we will run the necessary diagnostics to either confirm or disprove it. We will always do so once our data shows any deviations in our equipment performance or whenever we receive corresponding requests from the players. In this case, the feedback that we receive through our Player Support tickets or our official communication channels is invaluable to us in terms of identifying a potential error. Unfortunately, errors do happen. In each of such cases, we always announce that on our official channels to provide our players with all information regarding the date when the issue is planned to be fixed, the amount, and conditions for compensation. We are sorry to admit that we encountered such situations in the past, and every time we did our best to solve them as soon as possible to ensure all players affected were provided with the gameplay experience and service as it had been intended. 
  
  We understand that such a situation can indeed be frustrating as you intended to receive the rewards for watching our *********** tournament streams. We have received a short number of complaints regarding similar issues through Player Support and no issues were recorded by our server at this period. We presume the inability to connect to our portal could have been caused by the *** settings at your local **************** provider. Should they be not set properly, the user will not be able to access our portal and watch a stream. 
  
  We are always more than glad to support you with any issue you may need help with when playing our game. We do hope you will be able to receive all the rewards that our game may offer and achieve all the goals that you want in the future.

  Customer Answer

  Date: 08/01/2024

  Complaint: 22045740
  
  I am rejecting this response because:
  There were no issues at my end as per the tests WOTB sent to me which were completed and returned.

  I also reached out to my service provider and there werent any issues identified at my end. I also uninstalled and reinstalled the game, cleared the cache and did everything from my end to ensure it was not a problem at my end.

  of the six people in my lab alone who identified problems watching the tournament steams only one other filed a ticket. The response from the others was that they did not believe filing a ticket with WOTB would result in the company accepting responsibility and as such it was pointless to do so

  Would WOTB like me to canvass other players from other clans for issues that they had and have them all file tickets so we can work out this issue which has still not been resolved?

   

   

  m
  Regards,
  
  *************************

  Customer Answer

  Date: 08/01/2024

  Complaint: 22045740
  
  I am rejecting this response because:

  There were no issues at my end as per the tests WOTB sent to me which were completed and returned.

  I also reached out to my service provider and there werent any issues identified at my end. I also uninstalled and reinstalled the game, cleared the cache and did everything from my end to ensure it was not a problem at my end.

  of the six people in my lab alone who identified problems watching the tournament steams only one other filed a ticket. The response from the others was that they did not believe filing a ticket with WOTB would result in the company accepting responsibility and as such it was pointless to do so

  Would WOTB like me to canvass other players from other clans for issues that they had and have them all file tickets so we can work out this issue which has still not been resolved?

  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A purchase was made on my account by a child while my game was open on the computer. This purchase was made in error, and costed $131.99 CAD. As soon as I found out about this errant purchase, I contacted support for a refund. I had not used any of the purchased items (christmas box items), nor spent the premium currency that was obtained from the boxes. Furthermore, the boxes did not give the items advertised, which further poses an issue.Wargaming refused to give a refund for this errant purchase, so I disputed the purchase with my credit card department because it was not the merchandise advertised nor was it something I intended to purchase. During this credit card dispute, wargaming suspended my account. This costs me premium days (which are an in game boost of real financial value), as well as access to paid assets I previously bought irrelevant to this disputed purchase.Such forced removal of my valuable items for a legitimate dispute is unacceptable. I think Wargaming should only be allowed to remove the items that are related to the disputed purchase, not the account or other paid assets within the account.

  Business Response

  Date: 03/22/2024

  Hello,

  We were unable to locate your account using the email address you provided, or the telephone number. Please provide us with your account name, or with the email address associated with your account so that we can look into this for you. 

  Best Regards,

  Wargaming Customer Support

  *********************************************

  Customer Answer

  Date: 03/22/2024

  Complaint: 21470086
  
  I am rejecting this response because: The message sent by the company is to further investigate. It is not a resolution.

  The email associated with the account is ***************** the account username is Victory_Ensured. 

  
  Regards,
  
  *****************

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After spending hundreds of dollars on upgrades and in-game perks: the ** server has been crashing, and diconnecting, thus making the game play impossible and useless.A request to change to a *** server was denied.

  Business Response

  Date: 04/01/2024

  Dear *****,

  Thank you for contacting us.
  
  I understand your frustration with the situation.  
  However, it is against our policy to transfer accounts and goods between servers.  We only offer this functionality at specific times when done in mass.  For the next opportunity, please keep an eye out on our official website at ****************************.
  If youre experiencing issues connecting to the server and being dropped from games, please reach out to our support team so that they can assist you with the technical issue you are experiencing.

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Wargaming.net for their handling of my requests for refunds related to their game, World of Tanks (WOT).I purchased 240 Christmas Boxes from WOT, used only 160, and requested a partial refund for the remaining 80, totaling $80. This request was based on a direct and fair calculation of unused goods. Wargaming again refused, unjustifiably citing the ****, which does not explicitly prohibit such partial refunds. Their response imposed additional limitations not stated in the ****.Furthermore, Wargaming unilaterally and permanently closed my help ticket, denying any opportunity for further discussion or compromise. This action, combined with their refusal to accommodate reasonable refund requests that align with the spirit of their ****, demonstrates a concerning disregard for customer satisfaction and fair business practices.I seek BBB's assistance in resolving this matter, ensuring fair treatment and consideration of my requests as a consumer.

  Business Response

  Date: 01/18/2024

  Dear **********************,

  Thank you for contacting Wargaming Player Support.

  We have reviewed your BBB report, and your game account and have confirmed as you mentioned, you used 160 of the 240 Boxes you purchased.

  Our **** outlines that Wargamings general policy is that refunds are not available.

  **********************************************************************
  7. Charges and Billing
  7.1 You do not have to pay any registration or subscription fees to create an Account. However, some of the Resources or parts thereof may require you to pay a fee. If you decide to purchase or to subscribe to any such Resources, you must ensure that:
  7.2 Any applicable fees and other charges on your Account are payable in advance and are not refundable. We may, from time to time, without prior notice modify, amend, or supplement payment methods offered within the Resources. We will post those changes in the corresponding section of the relevant Resource(s).
  8. Additional Features
  8.1 Additional Features. The Resources may permit you to acquire and accumulate rights to certain additional virtual game content, features and functionalities (including rights to in-game assets and points) as made available by Wargaming (Additional Features) which you are granted a license to use pursuant to the terms of this ****. Additional Features constitute a limited, non-transferable, revocable right to use features of the Resources when, as, and if allowed by Wargaming and solely as governed by and permitted under this ****. Subject to this ****, Additional Features may be exchanged for access to upgraded features, may be exchanged for other Additional Features, or used in connection with other features made available by Wargaming through the Resources. Additional Features are not real-world currency, have no monetary value, and cannot be used, exchanged, or redeemed except as provided in this ****, and cannot be transferred, in any case. For avoidance of doubt, Additional Features are not redeemable or refundable for any sum of money or monetary value from Wargaming or any third party at any time; provided, however, if and to the extent that any Additional Features are determined by applicable law to constitute real world currency or property, then they are the property of Wargaming.
  8.3 Additional Terms and Conditions. Without limiting the foregoing, the following rules apply to Additional Features:
  8.3.2 Once you have purchased Additional Features, those Additional Features are non-refundable and non-exchangeable (whether or not you use them);
  8.4 Non-Refundable Purchase. In the event you purchase Additional Features from Wargaming, we will transfer the Additional Features to you only once that payment has been processed, and you may start using Additional Features as soon as you have completed the purchase process. You therefore have no right to cancel any transaction to purchase Additional Features after completion of the purchase process and being *********** download the Additional Features.

  Wargaming does offer a refund as a courtesy under certain circumstances, as we understand mistakes can happen. If you made a purchase in error, and all of the goods are unused, we will take all of the contents back and issue a refund. This article on our support site details when a courtesy refund is available and how to request it.

  How do I request a Refund ************************************************************************
  Purchases can be refunded only within a 180-day period when the associated in-game items remain unused. For example, if you made a purchase on the wrong server. Should this be the case, contact Player Support of the server where you made the purchase.

  
  This purchase does meet the requirements for us to consider a courtesy refund, since you used 160 of the boxes in the bundle. Wargaming does not issue partial refunds, as using any part of the purchase disqualifies it for a refund.

  We apologize that you have had a frustrating experience with your purchase, and hope that you continue to enjoy World of Tanks in the future.

  Best Regards,
  Wargaming Player Support

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4 separate occasions I have gotten violations placed against me for other players actions. I have the replaced to show if thats the requirement the other problem is they have an RNG system which is designed solid to make you fail. I have over 100 replays to show the proof behind this they need to have the company downgraded. As an example if a mission requires you to get 15 critical hits, you can shoot a tank in the exact same spot, and it will ricochet and or penetrate with no critical damage. However, when the mission is not going to shoot the same tank in the same location, and it turns into a critical hit.

  Business Response

  Date: 12/15/2023

  Dear ******************,

  
  Thank you for reaching out to us,

  
  We have verified your recent sanctions and confirmed that all of them have been placed correctly.

  
  Any physics abuse used to allied tanks is the violation of our Game Rules: ********************************************************.

  
  Updated Rules and Violations Policy: ***********************************************************************************

  
  The following actions are quote from the Game Rules:

  4.06. Intentionally exploiting the physics system to damage an ***********, plane, ship or similar actions. This includes, but is not limited to, pushing an *********** into line of fire, pushing allied tanks off of cliffs, bridges, into water, etc.

   
  Please understand that violating the Game Rules,regardless of the reason, will be met with sanctions.
  
  In regards to the game RNG, we understand that the mechanic can be frustrating at times, but it is, in no way, meant to make users fail.
  
  In regards to Armor Penetration Mechanics and Critical Damage Mechanics, you can read more about in these two articles:
  ************************************************************************
  ************************************************************************
  
  
  Best Regards,
  Wargaming America

  Customer Answer

  Date: 12/16/2023

  Complaint: 20953999
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

  in regards to the physics abuse it is very biased I have seen several people that I know get banned for physics abuse when they were the victims not the perpetrators how do I know this because they sent me the replays I have also been a victim of the one sided bias of the physics abuse reporting system so I did a study I set up ********************************************************************************************************************************************************** not they were guilty of said abuse the other eight included actual physics abuse and other forms of cheating that were caught but none of those accounts were banned your system is very skewed and you seriously need to look into your systems second the I have collaborated with 25 different people over the course of the past two weeks we have combine total of **** games and we did several different analogies and studies proving that your RNG causes an individual to lose once they have one of three things going it is a requirement for a mission they have done above average the previous two to three games or they're running boosters that was over **** games under our belt players ranging from as low as **** PR to as high as **** PR with the tabulated information prove that your RNG is not rigging the game there are several very good youtubers out there who have also shown extreme problems with your RNG

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2022 my bank held funds to wargaming.net for suspicious activity and so wargaming suspended my account yet in march or 2022 the funds were released to wargaming and paid in full but my account remains locked to this day and contacting there support they tell me I must repay the full amount again which amounts to double charging me. To be clear they are not giving me double they simply tell me to pay the amount to gain access to my account yet as is clear from the statements below I have paid them in full and have spent a lot more then that with the company over the years so the total loss is much greater then just the stated amount $159.94 that is disputed. They are simply blackmailing me saying if I do not pay I lose my total investment so pay double or lose it all.

  Business Response

  Date: 11/21/2023

  Dear **************,
  
  Thank you for reaching out to Wargaming America.
  
  We have verified your claims regarding the payments you mentioned and have confirmed that the purchases were charged back by your bank and then on the next month, given back to our Payment Partner.
  As this was unprecedented, we could not detect that payment change, but we have now added a new procedure for this type of situation.
  Were sorry you had to endure this long with your account being sanctioned, so we decided to compensate you with 3 Months of World of Tanks Premium account and a shining KV-4 KTTS!
  Your account has also been released and youre free to play and enjoy the compensation we have provided as well.
  We sincerely hope you can keep enjoying our game after this inconvenience.
  
  Best Regards,
  Wargaming America.

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning- Tax Fraud! Wargaming.net has been accused in court about this previously. State and local tax combined should not fluctuate on online electronic expenses. This is illegal. I confronted WG about this and in their explanation it said that they don't deal with tax or online purchases which in fact they do. In the 2 documents it shows in game invoices charging me a higher tax rate for the same purchase. I asked my bank about this and they confirmed they should NOT be changing the tax rate.

  Business Response

  Date: 10/13/2023

  Hello,

  The applicable combined tax rate is determined based on the users location at time of purchase. The tax rate used to calculate the amount of taxes due is 8.9% which is the combined rate of Pasco County (2.4%) and the ******************* (6.5%). Tax rates displayed in invoices may include rounding effects resulting from the way they are displayed.

  However, this does not affect the amount of taxes that are collected from or refunded to the user. These are calculated based on local rates applicable to the location and are applied consistently for that location. The user was consistently charged the correct amount of local taxes for their location in both quoted cases. We are currently working on changing the way combined tax rates are displayed to the user to facilitate a better understanding of the process.

  Unconsumed purchased digital goods were refunded, as per the users request.

  Best Regards,

  Wargaming Player Support

  Customer Answer

  Date: 10/16/2023

  Complaint: 20674386
  
  I am rejecting this response because:

  The county I currently live in is Benton county not in *****. I'm getting upcharged for tax. 

  Benton county is 1.6% tax rate. 

  
  Regards,
  
  *********************

  Business Response

  Date: 10/23/2023

  Hi *****,

  Wargaming does not ask for or keep on file your street address. Tax rates are based on the available IP address information at the time of purchase. This is the only way Wargaming can determine the tax rates, as we dont capture, nor do we keep any other information on file in regard to your exact physical location.

  Both of the purchases you made were geolocated in *****, **. In our systems, this is the location information captured when you made the purchase.  It is possible the geolocation reflects the datacenter used by your ******** Service Provider rather than your physical location.

  Best Regards,

  ~Wargaming Player Support

  Customer Answer

  Date: 10/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the game World of Tanks Blitz from Wargaming for a long time and have given them thousand of dollars. I have had connection problems all along but now it is to the point I can't play the game. I have notified them on many occasions and complained. Their response is a bunch of technical mumbo jumbo and passing the buck. I took and gave them Ping plotter tests. They admitted there is a problem which they cannot fix nor can I. So for this reason I asked them for a refund of all the money I gave them over time. They refused telling me I wasn't eligible. So what is my recourse? I have paid thousands of dollars for a known Faulty product of which they have admitted. They will take your money and then s**** you and there is nothing you can do about it? This is not right. I want my money back. I have pages or you can ask them of our communications. They have them and they know what they are doing. S******* people over

  Business Response

  Date: 07/21/2023

  Dear Player,
  We are fully committed to doing everything we can to resolve your issue.
  Based on the provided PingPlotter reports, we were able to identify minor issues occurring upstream of our servers, primarily on the side of your ISP and beyond.However, in order to conduct a more comprehensive analysis of the problem, we kindly request that you provide us with a video that will assist us in gaining a deeper understanding of the issue and exploring additional solutions. If you require any guidance in creating the video, please do not hesitate to contact us. You can reach us by submitting a ticket through our Support Portal. ***************************************************************

  Best Regards,

  Wargaming Player Support

  Customer Answer

  Date: 07/21/2023

  Complaint: 20329169
  
  I am rejecting this response because:IT'S THE SAME OLD,SAME OLD. YOU ARE SELLING A FAULTY PRODUCT THAT YPU EXPECT ME TO FIX. I AM 68 YEARS OLD AND I HAVE NO KNOWLEDGE ON HOW TO FIX THE CONNECTION ISSUE. I HAVE JUMPED THROUGH YOUR HOOPS LONG ENOUGH.THIS IS A BUYER BEWARE SITUATION. NO MATTER WHAT I DO IT'S NEVER ENOUGH TO FIX IT. IT IS YOUR RESPONSABILITY NOT MINE. YOU TAKE MY MONEY KNOWING YOU HAVE ISSUES TO PROVIDE A PRODUCT WITHOUT ANY ISSUES. I WANT A REFUND!! ON ALL THE THOUSANDS OF DOLLARS I GAVE YOU. QUIT PLAYING HELPFUL WHEN ALL YOU ARE DOING IS ASKING ME TO FIX YOUR PROBLEM  I WANT MY MONEY BACK ,PLAN AND SIMPLE
  
  Regards,
  
  *******************************

  Business Response

  Date: 07/27/2023

  Dear Player,
  We understand your frustration caused by the bad connection while playing.Unfortunately, we cannot provide you with a refund for two reasons. First, all the in-game items you purchased have already been used in the game. Secondly,this contradicts the End User License Agreement we have with players (Section 6.4.5, 8.3.2, and 8.4). ***********************************************

  6.4.5 once you have redeemed or activated Content, including without limitation any Additional Feature, it is not returnable, exchangeable, or refundable for other Content, cash, goods or services;

  8.3.2 Once you have purchased Additional Features, those Additional Features are non-refundable and non-exchangeable (whether or not you use them);

  8.4 Non-Refundable Purchase. In the event you purchase Additional Features from Wargaming, we will transfer the Additional Features to you only once that payment has been processed, and you may start using Additional Features as soon as you have completed the purchase process. You therefore have no right to cancel any transaction to purchase Additional Features after completion of the purchase process and being entitled to download the Additional Features.

  Nevertheless,we are fully committed to diagnosing the issue of why the connection is not reliable and to helping resolve the problems if we can.
  In order to help you,  we need some of your assistance. If our requests prove challenging, we will appreciate it if you involve someone who will be able to assist you with our requests and recommendations.
  We have also noticed that you do not have any in-game battles and payments on the account you are using to write us. If you have another account, please identify it as well.
  Remaining at your disposal.

  The Wargaming Support Team

  Customer Answer

  Date: 07/27/2023

  Complaint: 20329169
  
  I am rejecting this response because:YOU CAN QUOTE ALL THE STUFF YOU WANT ABOUT HOW YOU DON'T HAVE TO REFUND MY MONEY. THE **** IS YOU ARE NOT PROVIDING ME WITH A COMPLETE SERVICE AND EXPECT ME TO FIX THE PROBLEM , YOU SHOULD BE ASHAMED OF YOURSELVES FOR NOT FULFILLING THE PURCHASES I HAVE MADE. I WANT MY REFUND OR FOR YOU TO FIX THE ISSUE BECAUSE IT IS YOUR RESPOSABILITY ,NOT MINE TO PROVIDE THE PRODUCT I PAID YOU FOR.I AM CONSIDERING OBTAINING LEGAL COUNSEL AND CONTACTING NEWS MEDIA OUTLETS ABOUT YOUR FRAUDULENT COMPANY. I WANT MY REFUND.THOSE POINTS YOU SENT ME ARE NOT THE POINT. THE POINT IS THAT YOU ARE NOT DOING BUSINESS IN GOOD STANDING AND ARE TAKING ADVANTAGE OF ME OR ANY OTHER PERSON THAT CANNOT PLAY THE **** THAT THEY PAID FOR. I AM NOT GOING AWAY UNTIL I GET COMPENSATION FROM YOUR COMPANY 
  
  Regards,
  
  *******************************