Business Profile

Online Gaming

Wargaming (USA) Inc.

Headquarters

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Complaints

This profile includes complaints for Wargaming (USA) Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/16/2023, I purchased a "Collect 'Em All x3" set of containers. Two containers had tanks and the other had random items. Most importantly, Gold Charms indicate in their details, "Each time you open a container, you get a Gold Charm." However, this is not the case as noted by ************************* who responded to me with, "Hello, **********,Charms are given if the tank hasn't dropped.You received tanks from 2 containers, so charms are not provided in these cases.Best regards."In no place are the exceptions listed or explained. Additionally, this is not the first time WarGaming has attempted or deployed unethical business practices to make a sale.
Business Response
Date: 05/24/2023
Dear **************,

Thank you for reaching out to us through BBB.

I have verified and forwarded your situation to our developers, who have noticed the issue you have mentioned.
The description for the Gold Charm will be fixed to comply with the mechanics it has.

With that said, we went ahead and gave you two of missing Gold Charms you were supposed to receive from those containers according to the description, since you went beyond to report this issue to **.
The description will need some time to be changed, since it requires a game client update, but it should soon be reflected in game too.

Once again, thank you very much for your diligence.

Best Regards,
Wargaming America
Customer Answer
Date: 05/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:03/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was given a 3 day ban for cheating. lol. no proof, no explanation and im sure theyll say, we reviewed your situation and acted accordingly....with no proof show to the accused , *********** have roughly 200 battles and a 46 percent win rate. hardly cheating stats. yet you notice a lot of possible cheats happening with wild 20km magazine shots and stuff. they just say send us a replay, so now you do there job. A good portion of their terms and agreement is in violation of actual law. just because they put it up and you accept it doesnt make it law. lol its transactions are refused by most banking cards and for good reason with the complaints filed against them. is it possible for a class action suit to make wargaming change there terms, we will soon find out.I still cant believe ive been accused of cheating with out even seeing why. very last straw with this unaccountable company and will spend spend what money i would on the game to heavily promote people to stay away from it. playin for 12 years and CB teste 2 of their games...and im the cheat.this game will rob you and claim they were right. no proof shown of so called cheat, then kiss my money and time good bye
Business Response
Date: 03/22/2023
Dear *****
Thank you for reaching out to us,
Could you please specify the game platform and account nickname in which you have received the mentioned sanction?
This will help us verify the situation and better respond you.
Best Regards,
Wargaming Support
Initial Complaint
Date:02/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned on 2/6/23 for ban evading using a secondary account. This came as quite a shock considering, they referred to my only account as a second account and I have not been banned to my knowledge for at least 5 years. I have made numerous attempts to contact support through the recommended channels. I receive the same response every time and every time they tell me to contact support for more information and I receive no more information. What I really want is someone to explain my ban to me so I can understand the misunderstanding. The only thing I can think of is someone logged on my account and got banned while I was on hiatus and then logged on their own account and that would get me banned. I've never had more than a single violation and after doing some reading I would have to have more than 7 major game violations in a quarter to receive a permanent game ban and I haven't received any temporary bans to my knowledge. I have physics abused in the past and would completely understand if I got a week/multiple day ban for that but, trust me if this ban gets reversed I'm never risking multiple weeks of my time attempting to get my account back to push someone in a video game. It caught me off guard to receive my first ban in recent years for ban evading.Thank you,*************************
Business Response
Date: 03/08/2023
Dear *************

We have verified the sanction placed on your account and deemed it appropriate for the situation at hand.

Our systems have allowed us to detect several violations from multiple accounts coming from a device which you use.

You may read our ****, specifically:

**** If you contravene the Game Rules, we may, at our sole discretion, take some or all of the following actions without any notice to you:

****.1 we may suspend or terminate your access to certain Game functionality, including the game chat functionality in the Game;

and

**** If you violate any provision of this ****, then we may, at our sole discretion depending on the seriousness of the breach and without any notice to you, take some or all of the following actions:

- suspend your Account for a short period of time;
- suspend your Account for a longer period of time; and
- may terminate your Account, and

in each case the level of seriousness of the breach shall be determined exclusively by Wargaming and you agree not to appeal against such Wargaming decisions.

Due to that, and to how serious the violations were, we have decided to sanction all accounts involved.

Best Regards,
Customer Answer
Date: 03/12/2023
Complaint: 19459106

I am rejecting this response because: Yes I have used several game accounts from my device, but none of which were used while I was banned before I was banned permanently for ban evading. I logged into a friends account through the wargaming launcher. I know thousands of clan war players do this and participate in tournaments/campaigns, I did this to play some public matches and try out some of the tanks he had. I dont understand why I would be permanently banned for this. I logged into a friends account after I was banned because I didnt realize that was against the **** and after that I never logged in again. If you could provide me with reason on why I was permanently banned initially, I would understand but, if its just logging in on another persons account and playing a random match forces players to be permanently banned, then almost all your clan wars players would be banned. I didnt even play in a competitive environment. Im asking for consistency if I get permad for playing some random battles on a friends account. Then ban your entire clan wars player base permanently.

Regards,

*************************
Initial Complaint
Date:02/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received random banns associated around account that were given no reasons and have already appealed them both. Have spent a lot of money in this game and to get banned prior to the biggest events of the year "clan wars" and have no support present i request a refund of the entirety of the account or double the time loss, or compensation for missing out on the start of the event.
Business Response
Date: 02/21/2023
Dear ******,
Thank you for reaching out to us,
We have verified your account sanction and noticed that it was placed correctly. The sanction in question was not random and it was done due to the following rule violation:

4.Inappropriate conduct in game / Fair play principles

The following actions are prohibited in game:

4.06. Intentionally exploiting the physics system to damage an allied tank. This includes, but is not limited to, pushing an allied tank into line of fire, pushing allied tanks off of cliffs, bridges, into water, etc.

Thus, we have evaluated the proof given to us by the victim and have confirmed the above sanction for Physics Abuse was placed accordingly.
In such cases, no compensation is given to a User.
Best Regards,
********************** Support
Customer Answer
Date: 02/22/2023
Complaint: 19368169

I am rejecting this response because: Wargaming

Regards,

*********************
Business Response
Date: 03/14/2023
Dear ******,
Thank you for reaching out to us,
We have verified your account sanction and noticed that it was placed correctly. The sanction in question was not random and it was done due to the following rule violation:

4. Inappropriate conduct in game / Fair play principles

The following actions are prohibited in game:

4.06. Intentionally exploiting the physics system to damage an allied tank. This includes, but is not limited to, pushing an allied tank into line of fire, pushing allied tanks off of cliffs, bridges, into water, etc.

Thus, we have evaluated the proof given to us by the victim and have confirmed the above sanction for Physics Abuse was placed accordingly.
In such cases, no compensation is given to a User.
Best Regards,
********************** Support
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company blocked my account after my bank stopped payment to them for a few purchases I made. My bank thought it was a suspicious purchases. I informed them I will correct the issue. But due to the company blocking access to my account they have prevented me from using my battlepass which is time sensitive and will expire on the 18th of January. I asked for a partial refund for this because this was paid for almost already paid for. They told me no they will not do so effectively taking my money without allowing to use the service I paid for.
Business Response
Date: 01/16/2023
Dear ******,

We have verified the situation regarding your account and the sanction placed on it.

The Chargeback sanction was placed accordingly, due to 3 purchases. That means your Wargaming account is currently locked until the value of those purchases is paid.

As explained via ticket: ********* Your account will remain locked until those purchases are paid again, in which is also according to our Rules:

7.5 We do our best to describe our services, Resources and prices thereof as accurately as possible. However, we are human, and therefore we do not warrant that product specifications, pricing, or other content on the Resources is complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications, Wargaming shall have the right to refuse or cancel any purchase or subscription in its sole discretion. If we charged your credit card or other account prior to our cancellation, we will issue a refund in the amount of the charge. If you have already used your purchase or subscription has already expired, Wargaming reserves the right to block access to your Account until you reimburse the full price of the corresponding Resource(s). If a subscription or service you purchased from Wargaming is not as described, your sole remedy is to cancel the purchase and receive a refund in the amount of the purchase price.

With that said, we are unable to compensate over issues that were not generated by us or our services.

For this to be fixed, our best recommendation is to reach out to your bank and explain the situation, as well as paying the amount that was charged back as instructed in the ticket we mentioned.

As soon as the value is paid, an agent will remove the sanction in your account after removing the item-in-value purchased to pay for the previous purchases, that were charged back by your bank.

Best Regards,
Wargaming America
Customer Answer
Date: 01/17/2023
Complaint: 18725866

I am rejecting this response because: The charge back isn't the issue at hand. I am not faulting wargaming.net for the charge back my bank felt the purchase was fraudulent and took action as a precaution I have stated this. I have also stated that I will be more then happy to correct the charge. My issue is I did pay for a battle pass that has an expires after 28 days.
The restriction on my account prevents me from completing said battlepass. I bought it to complete it. Not to be told that I can not complete it. I know you can't pause it so what then? How to I recoup that lost money on the battlepass?
Regards,

*********************************
Initial Complaint
Date:11/30/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Company uses apparent deceptive practices to take money from customers. In World of Tanks, they have TWO different premium services, one called Premium Account and the other called Premium Pass. There is no obvious place where the differences are explained, leaving the average consumer to believe that they are one and the same with interchangeable names. I was fooled by this when buying a premium account and was then notified by customer service that there was a difference.To make matters worse, when you click on a link that says "Buy Premium Pass" it brings you to a store page that has no place to obviously buy a Premium Pass but there IS a place on the page to buy a Premium Account...again, making one think they are the same.I ask that they immediately make a change to this apparent deceptive practice through removal, combining, or name change.
Business Response
Date: 12/19/2022
Dear *******,

We apologize that the naming convention here was not clear for you. World of Tanks Blitz offers two related products, a Premium Account and a Premium Pass. The Premium Account provides bonuses in battle to credit and experience earnings. In the store, a description of Premium Account is provided before you purchase it. *******************************************

Additionally, we offer a Premium Pass. The similar name indicates that it is related to, but not the same as a Premium Account. The Pass includes Premium Account time, but it also includes other bonus features. A full description of the Premium Pass is provided in the store before you purchase it. *******************************************

Please note that a Premium Pass includes 5 days of Premium Account time and is available for a cost of $4.99 USD. Offers such as this that are only available as a USD purchase are found at or near the top of the Premium Store.

Premium Account time is available for 250 Gold per day. Offers priced in in-game currency are located lower in the Premium Store. Both items are located on the main page of the in-game store. When you click on each item, its specific, individual description is displayed before you can press Purchase.

We hope this makes the naming convention clearer. We recommend that you read the full description that is displayed just prior to Purchase to ensure that you understand what you will receive.

Best Regards,
Wargaming Customer Support
Customer Answer
Date: 12/20/2022
Complaint: 18479801

I am rejecting this response because:
It does NOT address the confusing issue. INSTEAD it just passes blame on to the CONSUMER and the business takes ZERO accountability for their use of similar names to get money out of customers. This is deception, pure and simple and NEEDS to be addressed by the company through name and policy changes. NOTHING else will be acceptable.

Regards,

*****************************
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This event took place in February 2020.While chatting on the forums a often rude poster insulted me, I let my anger get the better of myself and I gave him some back, He responded and again insulted me. This poster has a long history of posting whenever I do and basically is most times rude and combative if not out right abusive. My response to this person was about the word Drama and how I defined it, I stated in the post that this was not a personal attack nor meant to be taken seriously. I should have been the bigger person but I was not but I do not deserve to be completely banned from my friends on the forums for life. It seems like a Wargaming employee has a vendetta against me for some really silly reason. Since I have posted information about the game that has yet to be released to the player base and while not always correct I have been correct enough times to be scrutinized much more than any others. If the company did not want me to post about future events they could have sent an email and asked and I would have refrained but harassment or treating one person different than the rest is uncalled for. I will refrain from making violating the rules but I would like an apology and an explanation for this as I have seen worse offenders many times and nothing has happened to them. My in game Name and name of the Account with the Permanent Forum ban is - *********** My Father died in April ************************************************************************************************************* which I was copping with this devastating event. I would be very grateful if this could just go away and I could use the forums, posting on the forums was the only thing helping with my depression and honestly although embarrassing enough the one thing I had to make things easier. Lastly I was not able to file within a years time because my Father death has taken a large toll on my everyday life and the depression I have endured has continued to this day.
Business Response
Date: 11/07/2022
Dear *****
We have reviewed this forum sanction and have determined it was placed accordingly.

It was noted that there was mention of drama, but you were not sanctioned due to that.

However, the other line referenced in your sanction included the word "porn." Our rating is T for Teen so inappropriate sexual references are not allowed. Sexually explicit chat is not reviewed for context, as it is always considered inappropriate. This decision is final. All previous sanctions were placed according to our rules regarding no politics.

When you created an Wargaming account, and downloaded World of Tanks, you agreed to abide by our End User License Agreement. Please see the Rules section of the ****:

12. Rules
12.1 The Rules set out how we expect you to behave when using any of the Games or Games Forums. Please review the Rules carefully before using any of the Games or Games Forums. We may take appropriate disciplinary measures, including account termination and deletion, for inappropriate behavior including, but not limited to:
12.1.6 transmitting or communicating any content which, at the sole and exclusive discretion of Wargaming, is deemed offensive, including language that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, discriminatory, or otherwise objectionable, or that constitutes cyberbullying;

12.3 If you contravene the Game Rules, we may, at our sole discretion, take some or all of the following actions without any notice to you:
12.3.1 we may suspend or terminate your access to certain Game functionality, including the game chat functionality in the Game;
https://legal.na.wargaming.net/en/****

Best Regards,
Wargaming Player Support
Customer Answer
Date: 11/10/2022
Complaint: 18252122

I am rejecting this response because: I have seen many make similar statements and remain unsanctioned, What exactly is the reason, You said that I said something about ****. What does that mean? Can you please be specific, I am will to admit I said somethings that could be taken out of context but I never did nor did I ever intend to break the rules. If you can tell me what I did with no ambiguity, I also believe to be fair What I did has to be seen the same way to everyone and not just one or two of your forum mods. It should be a clear and present violation to everyone every time and not some person's interpretation,Please be clear in how I broke the rules with specifics or please prove I did so clearly and in a detailed manner.
Regards,

**************
Business Response
Date: 11/21/2022
Dear *****,

We have attached the post in question that has caused the permanent suspension on your account.

We'd like to remember that, no matter the context of a message, mentioning 'pornography' and similars are NOT permitted in our Forums or In-game chat.

You may read our **** here for further information: https://legal.na.wargaming.net/en/end-user-licence-agreement/

Best Regards,
Wargaming
Customer Answer
Date: 11/28/2022
Complaint: 18252122

I am rejecting this response because: I did not say ***********, Yes I said **** but there is a difference but I was not using the term in the disgusting way only making a point. This is more about keeping me off your forums as I have never made any statement that someone other than a person with a grudge or a score to settle would ever be offended at. If you can see you way past this I give you my word, If I ever step out of line even in the smallest amount Permanently ban me. It would mean alot to me, much more than you could or would ever know.
Either way,Have a Great Holiday Season Sincerely

Regards,

**************
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in an active game battle where I was having a very civil conversation with someone regarding their son having autism. I was then given a chat ban, for which I had to open a Ticket and argue with them to find out why. Once I found out why, which was using the word autism that someone randomly reported, I went and opened more tickets. They throw generic responses around and want to try and slap everyone with **** rules. I continue to open a ticket regarding this chat ban, because they keep closing the ticket. Each and every time I am responded to, the ticket gets closed. Each and every time I get a response, its from a completely different person than before. I am being passed through multiple hands that are repeating the same things. I was told most recently that some words may harass another player. I asked them to read the game conversation AGAIN and they will see that I was NOT harassing anyone. They refuse to Acknowledge the fact that I didnt harass anyone in the conversation AND I find it wrong that just because someone reported it for whatever reason they chose, action is unjustly taken against my account. Now, 3 hours after my 5th ticket was closed, they put another chat ban on my account. I have no idea why they keep doing this to me. I feel that their system of back-checking their employee responses is horrendous and unjust. I have sadly spent thousands of dollars in this game over the years and this is the result. This is their way of treating people. They seem to not have the ability to identify and properly react to situations in the game. I asked them if they have a problem with the words autism and autistic. They said they do not discriminate against players, yet they are against me. I have called them out on it, they refuse to answer certain questions I have. They give a generic response and then close the ticket so I have to start over again. Based on what Ive read of their responses on the BBB, I doubt theyll do the right thing AT ALL.
Business Response
Date: 10/19/2022
Dear ***********

We have reviewed the sanction you received on our game and have ruled it to be done correctly.
Also, as it has been stated over the ticket #*********, the messages about the topic mentioned were NOT the only messages that caused that sanction.
This has been already explained, and as even the words in question are still sanctionable, wed like to advise to avoid talking about sensitive topics in game. If, at all necessary, In-game, you have chat functions where you can specifically talk to someone instead of bringing those topics during battles.

You can read more about our rules here: https://legal.na.wargaming.net/en/game-rules
Theres also specifics about sanctions on our ****: https://legal.na.wargaming.net/en/****

Best Regards,
Wargaming America
Customer Answer
Date: 10/20/2022
Complaint: 18187875

I am rejecting this response because:

The chat function ingame had a function to blockout sensitive words. Speaking to someone regarding autism isnt harassment against a person. Harrassment is intentional, this was not. You cannot say that someone was accidentally harassed. That is nonsense and I will not be accepting that. Most recently I received ANOTHER chat ban which I disputed and they overturned it immediately without question. This tells me there is a problem with your system and employees. The second chat ban involved no sensitive words.

Regards,

*********************************
Business Response
Date: 10/27/2022
Dear ***********

We have reviewed this chat sanction and determined it was done correctly.

As previously stated, the word "autism" was not the only message that originally triggered this sanction. When someone requests an appeal, we review the chat logs to gain more context. We have reviewed these logs, and did not find that you were using that word in an inappropriate manner.

However, the other line of chat referenced in your sanction included the words "rape" and "porn." Our rating is T for Teen so inappropriate sexual references are not allowed. Sexually explicit chat is not reviewed for context, as it is always considered inappropriate. This decision is final, so your customer service tickets regarding it were answered but then closed.

When you created an Wargaming account, and downloaded World of Tanks, you agreed to abide by our End User License Agreement. Please see the Rules section of the ****:

12. Rules

12.1 The Rules set out how we expect you to behave when using any of the Games or Games Forums. Please review the Rules carefully before using any of the Games or Games Forums. We may take appropriate disciplinary measures, including account termination and deletion, for inappropriate behavior including, but not limited to:
12.1.6 transmitting or communicating any content which, at the sole and exclusive discretion of Wargaming, is deemed offensive, including language that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, discriminatory, or otherwise objectionable, or that constitutes cyberbullying;

12.3 If you contravene the Game Rules, we may, at our sole discretion, take some or all of the following actions without any notice to you:
12.3.1 we may suspend or terminate your access to certain Game functionality, including the game chat functionality in the Game;
https://legal.na.wargaming.net/en/****

Best Regards,
Wargaming Player Support
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The gaming provider, Wargaming North America (et. al wargaming Nicosla, ******, owner ; ****** and ***********************) engages in fraudulent business practices and uses deceptive advertising and provisioning with and within its online game, World Of Tanks. I have been a subscriber off and on since 2016, I have had nothing but problem after problem (see below) along with multiple issues as it pertains to the algorithms the game uses (Random Number Generator RNG which controls everything to projectile flight, target strike location, random team structure builds for a game session) which are built into the game that causes undo and unnecessary hardship in the form of unfair game play circumstances, which in turn causes multiple in game losses and requires the use of real money (in a game thats supposed to be free to play) in order to achieve a modicum of success within the game through the purchase of in-game currency, speacilty items (consumables / special tanks etc).For something thats supposed to be enjoyable as a past time and or hobby, this "enterprise" seems geared only to taking the subscribers money and offering very little if nothing in return for the services the subscriber pays for. I have filed multiple complaints and service tickets surrounding these issues with the company ALL to no avail. The staff and owners of this vile company are not interested in providing customer support, or any resolution or succor from the situation and unfair construct they have created, all the while taking subscribers and players money while offering nothing in the way of a 'product' for the money spent.
Business Response
Date: 10/18/2022
Dear *****

In the matter about RNG in your complaints, please understand that RNG is only used for some of the game mechanics, mainly: Gun Penetration, Gun Dispersion and Gun Damage, this approach is taken based on what real life vehicles would do. Even the same type of round being shot at an armor on the exact same angle would show different results every time.
This is reflected in the game with the Random Number Generator mechanic you have mentioned, which takes any base value and during the moment a projectile is shot from a ******, the system automatically calculates the dispersion. When hitting a target, it will calculate the penetration and afterwards, damage.
In no way those numbers or calculations are manipulated, as the name implies, it calculates random values, this also happens to all vehicles and players, without exclusion.
You also mention about the Matchmaker, that in no way is assimilated to the RNG mechanic. The current in game Matchmaker takes a very small amount of data to generate battles, mostly: Vehicle Tier and Vehicle Type.
When you ready a Tier 6 vehicle to play a game, you are sure that you will either see vehicles that are 2 tiers below or 2 tiers higher, this means you will be able to see vehicles of Tier 4 or Tier 8. Matchmaker will also try its best to assimilate teams according to vehicle types, such as Light, Medium, Heavy, Tank Destroyers and Artillery, so theres as minimal differences as possible between teams. There is no other mechanic as implied that gives users advantages, or disadvantages for that fact. The system doesnt take into consideration a user Win Rate or Battle Amount for example.

We have verified that this has been explained across multiple tickets where those mechanics were made clear to you and explained.
As requested, we have also verified the possibility of refunds for your account, but we see that the last purchase made was used, and thus we cannot refund used assets. You can see more information about this in our **** here: https://legal.na.wargaming.net/en/end-user-licence-agreement/

Best Regards,
Wargaming America
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a simple statement on the World of Tanks forum, About how the game has been around for more than twelve years and we should all enjoy the game as it will not last forever. I cited a current event and some other things as proof of an unsure Future. I was banned permanently for this, I had not insulted a person place or thing and the forum moderators explanation was this was my fifth strike and all fifth strikes are permanent. Fifth strikes that are permanente is all well and good but this is not my fifth it is in fact my first strike. Once I mentioned this to the support staff I was told I had insulted someone but I had not insulted anyone. The forum moderator has had a problem with me for a while, he doesn't like the fact that I post information about the game, things only a few are privy to. It's silly but this has gone on for two years or so with myself posting unknown information about the game and this adult getting angry about it. It's a game and the information I post is not breaking any rules, it's so childish but he saw a chance to ban me permanently and took it. I just want this childish issue solved and or my money returned. I have spent in excess of Ten thousand dollars on this game in eleven years.
Business Response
Date: 10/13/2022
Dear ***,

We have verified the situation in our forums and reviewed the post that received the sanction.

We don't allow conversations that involve politics or other controversial issues in-game. While we understand that there are currently real-world situations happening that affects some of our users, these should not be discussed and/or argued about during a game.

With that said, we understand that this subject is very emotional for many players, and so we decided to remove the sanction.

But please understand that still will not bend the rules and allow this going forward.
Please avoid making comments about politics, war, religion and similar in our forums or in the game.

Best Regards,
Wargaming Support

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