Complaints

This profile includes complaints for ABC Home & Commercial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ABC Home & Commercial Services

  9475 E Highway 290 Austin, TX 78724-2303

  
• 

  ABC Home & Commercial Services

  1424 Bonita St Corpus Christi, TX 78404-3912

  
• 

  ABC Home & Commercial Services

  1010 College St Bastrop, TX 78602-3943

  
• 

  ABC Home & Commercial Services

  11430 Fm 439 Belton, TX 76513-8425

  
• 

  ABC Home & Commercial Services

  202 S Austin Ave Georgetown, TX 78626-5008

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was selling my home in ***** and on the inspection the buyer received a report of rodent dropping in attic- buyer contacted a pest control (ABC) to give them a report and were advised by *** that they need owners permission to enter home - I was contacted by realtor if I could call *** and give permission and hesitantly but did call and advise *** that I gave permission but I was not requesting any service that *** needed my permission to enter - we both agreed- approx 2 weeks later received a bill for over 900 dollars for a year of service- I advised my realtor and he was going to take care of it- I know they have been in contact with *** but I continue to receive statements that I owe this money- it appears very shady and thought I should report this to BBB

  

  Business Response

  Date: 03/10/2025

  We regret any confusion, but the communications were somewhat complex by being involved with and communicating with both the seller of the home and the new buyer of the home. In any case, there is no invoice that has to be paid and no money changed hands, necessitating a refund to anyone. The matter is closed as far as *** is concerned.

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *** for a one time service to be completed on 8/13/24. They completed that service but without my permission signed me up for follow up services to be executed every other month. I did not want that service. I called and left a message canceling the service that I never wanted. An *** employee showed up and my home and tried to do the service anyhow. I then received a billing statement from ***. Again, I only wanted a one time service and made that clear to a ***** ******* at ******. ******* sent me a contract stating that I had an agreed to the every other month service that stated that I had agreed to it over the phone. Again, I did not. Im upset that this company signed me up for services that I didnt ask for and are trying to get me to pay for said services.

  

  Business Response

  Date: 12/23/2024

  Thanks for the opportunity to respond. 
  
  All calls are recorded and we went back to the original call with our employee ***** *., and reviewed it. Respectfully, ***** explained the ongoing pest service how it works, the frequency, whats covered, dollar amounts, etc., and the customer gave verbal acceptance of the proposal. The customer was then asked for a credit card for payment and quickly provided the information to be billed. While we will stop the service, the characterization that the customer wasnt informed and didnt agree to ongoing service while on the phone, is categorically incorrect.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of weeks ago, I had a frustrating experience with ABC Home and Commercial Services and want to share my concerns. I used their online portal to request assistance for my dishwasher and plumbing pipes, clearly stating that I was planning to replace the dishwasher entirely and needed to ensure the plumbing was sound. Despite this, the company sent out an appliance technician, who was completely unable to help.The technician was at my home for no more than five minutes, during which he confirmed that he couldnt assist because I was already planning to purchase a new dishwasher. Despite this, I was still charged $89.99, which I feel was entirely unjustified.When I contacted ABC Home and Commercial Services to explain the issue, they admitted that their representative had made a mistake in sending the wrong person. They apologized and offered to send out a plumber instead. While I appreciate their apology, I strongly believe that customers should not have to pay for mistakes made by the ********** a customer, I relied on **** expertise to send the correct professional for the job I described. Their failure to do so cost me time and money. Mistakes happen, but the financial burden for those mistakes should fall on the company, not the customer.I am requesting a refund of the $89.99 I was charged for a service visit that provided no value. I hope ABC Home and Commercial Services will take accountability and improve their practices to avoid similar situations for other customers.

  

  Business Response

  Date: 12/18/2024

  *** sincerely apologizes for the inconvenience the customer endured. There can be crossover and confusion about what trade is needed (plumbing, appliance electrical, etc.) in some instances. However, in this case, the customer was clear in their communication and the error was in ***'s processing of the request. Furthermore, the customer should not have been billed for the service call. We have processed the refund already and apologize for the error. We hope we have the opportunity to serve the customer in the future.

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  An Le

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I TRIED WORKING WITH THIS COMPANY YET THEIR EMPLOYEES ARE IGNORANT OF MY BILLING ISSUE. I RUN INTO THIS ISSUE EVERY SINCE YEAR WITH THIS COMPANY. I CANCEL MY SERVICE AND THEN THE BUSINESS BILLS ME AGAIN THE MONTH AFTER. MY CREDIT CARD SHOWS I WAS BILLED AGAIN ON 11/23/24. I ALREADY PAID OCTOBER MONTH (BILLED ON 10/1/2024 AND 10/31/2024. I DON'T PAY BACKWARDS. MY PAYMENTS ARE FORWARD, MEANING I PAY THEM. THE BUSINESS THEN PROVIDE SERVICE. I DON'T PAY LAST MONTH AND THEN THE CURRENT MONTH, THEN THEY PROVIDE SERVICE, WHEN I STARTED THE SERVICE. WHEN I SPOKE WITH A AGENT TO CANCEL THE SERVICE; THEY SAID THEY WOULD SEND THE BILLING DEPARTMENT THE NOTICE AND I SHOULD NOT BE RECEIVING ANY FURTHER CHARGES; YET, HERE WE ARE AGAIN THIS YEAR. BILLLING ME AFTER THE SERVICE WAS CANCELLED. THIS BUSINESS BY DEFINITION HAS NOW OVER BILLED ME!

  

  Business Response

  Date: 12/02/2024

  Thank you for being a customer and for letting us speak to this account.

  We looked into this account, and he was billed correctly. One of the billing options a customer has is to have monthly billing which keeps the payment outlay as low as possible. Many utility companies refer to this as balanced billing and it ***** out a customers utility bill and prevents summer spikes. When a person is on an every other month treatment cycle, but only receives service every other month, the billing is still every month. The billing cycle is approximately 30-day increments and the treatment cycle is approximately 60-day increments. In this case:
                Initial treatment was in April of this year.
                The first regular every-other-month pest service was in June, then August and September.  The value of each visit is $101.76, totaling $305.28.
                Billing is $50.88 per month for these services, and including the October billing, he was billed 6 monthly payments, totaling $305.28.
  

  Perhaps the confusion is the fact that his credit card was charged in November for the last October billing.  He is on auto-payment which means around the 20th-25th of the month, his credit card on file is charged for any open balance on his account.  The amount billed to his card on Nov 22 was for the Oct billing.

  We observed a note the customer spoke to someone in the *********** today (11/25) at 11:50am; The note is as follows "customer upset dont think he should of been billed in November i explained to him that Nov billing took care of the October Service said he was gonna contact the bank and hung up"

  We also see a note from October that states the customer plans to start services again "in the spring".  A good solution might be him requesting to be billed "per service" rather than "per month" so he has a better understanding of the billing flow.

  In any case, the billing is correct and there is nothing to be refunded.

  Customer Answer

  Date: 12/02/2024

  Complaint: 22602818
  
  I am rejecting this response because:
  

  Thank you for your response. However, I must respectfully disagree with the business's explanation of the billing issue, as it continues to fail to address the core concern of overbilling and the violation of consumer protection laws.

  As I previously stated in my BBB complaint, I was charged twice in October and then again in November for the same amount, which constitutes a deceptive trade practice under Chapter 17 of the Texas Business and Commerce Code. Overbillingcharging a consumer for services already billedis an unfair business practice and falls under the scope of Deceptive Trade Practices. The Texas DTPA prohibits such actions, and I would advise your team to review the specifics of this code to better understand the implications of your actions.

  Your response indicates a misunderstanding of the situation. Specifically, the November charge is the crux of the issue. You mention that the November charge was simply the "October billing" processed on an auto-payment cycle. This explanation does not account for the fact that I was already billed and charged for that amount earlier in October, constituting a duplicate charge for the same service.

  Furthermore, the Fair Credit Billing Act (FCBA) provides consumers with protections against erroneous or duplicate charges. Given that this extra charge in November was incorrect and duplicated a charge already processed, I am within my rights to dispute this charge with my credit card company.

  Additionally, as you noted in your response, I was informed that no further ******** would occur after the cancellation of services. To clarify, knowingly and willfully charging a consumers credit card for an amount already paid is the definition of credit card fraud, which raises serious concerns about the integrity of the billing practices.

  The Texas Business and Commerce Code outlines clear guidelines for businesses to follow in transactions with consumers. The law stipulates that deceptive practices, such as overbilling, are prohibited. I expect that this issue be rectified immediately, and I request a refund for the duplicate charge in November. Additionally, I would like confirmation that no further unauthorized charges will be processed to my account.

  While I appreciate the suggestion of switching to per-service billing, this does not negate the issue at hand, which is the duplicate billing for services already rendered. The responsibility to correct such errors lies with the business, not the consumer.

  I hope this clarifies my position and the legal protections available to consumers in *****. I look forward to your prompt resolution of this matter, as continued failure to address this overbilling issue will leave me no choice but to pursue further legal action under the Texas Deceptive Trade Practices Act.
  

  Regards,

  **** *****

  

  Business Response

  Date: 12/09/2024

  Doing our best to explain this, but there is nothing to refund. Each visit to the house is broken into two payments. Each visit (every other month) is priced at $101.76, and each payment (monthly) is $50.88. The requested refund is the second half of the customer's last performed service. 

  Service was rendered on 10/4/24
  The service was to be billed in 2 separate payments, since he was on monthly billing.
  The first half of the invoice was billed on 10/1/24 for $50.88, and that was charged to his credit card on 10/25/24 as part of the "autocharge" process
  The second half of the invoice should have been billed on 11/1/24, but since services were canceled, the second half of the 10/4/24 service was billed on 10/31/24 for $50.88.  This service was paid with a credit card on 11/22/24 via the "autocharge" process. 
  In summary, the 10/4/24 service for $101.76 was invoiced $50.88 on 10/1/24 and 10/31 each, and paid via credit card on 10/25/24 and 11/22/24 for $50.88 each. The final billing on 10/31/24, charged to the card on 11/22/24 reconciled the amount serviced with the final service performed.

  
  Also note. Handyman services were provided in October as well.
  The notes state the Handyman service was for "installing keyless entry and installing water diverter around bathtub to keep the water from splashing out. home owner has parts"
  The total for the service provided on 10/18/24 was invoiced the same day, and the total came to $442.00
  The customer paid via credit on the same day as the service, for $442.00
  
  

   

  Customer Answer

  Date: 12/15/2024

  Complaint: 22602818
  
  I am rejecting this response because:

  I must respectfully disagree with your explanation regarding the billing and request a refund.

  
  It is not the consumer's responsibility when the business fails to bill correctly. Under Texas Business and Commerce Code 17.46(b), businesses are prohibited from engaging in deceptive trade practices, including misrepresenting the terms of a sale or failing to honor agreed-upon billing practices. The consumer should not be penalized for internal errors in your billing process, particularly when services were canceled. The fact that the service was charged in two separate installments, despite the original charge being $101.76, suggests an issue with your billing system, which the consumer should not bear the consequences of.

  
  To clarify, if the business intended to charge $101.76 for the service rendered, it should have done so in one payment, as originally agreed. Splitting the charge into two separate payments and then charging an additional amount after service cancellation is an overbilling error. The consumer was not notified of any changes to the billing structure nor given approval to process a second payment under the conditions described. This is in violation of Texas Business and Commerce Code 17.46(a), which prohibits false or misleading statements about the price or terms of a service.

  
  Furthermore, given the cancellation notice provided, the continuation of billing after cancellation, especially with the unauthorized splitting of payments, could be viewed as a deceptive business practice under the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA), Texas Business and Commerce Code 17.50(a). As you are aware, businesses must operate transparently, and overcharging or altering the terms of an agreement without consent can be considered a violation of consumer protection laws.

  
  I request that you review this matter and process a full refund for the overbilling that occurred in November. I appreciate your attention to this issue and expect a resolution without further delay. If this issue is not resolved promptly, I will consider pursuing further action under the Texas Deceptive Trade Practices Act and other applicable consumer protection laws.

  
  Regards,
  
  **** *****

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My hand has been forced into making a public complaint because *** has not responded to my requests to be contacted to resolve an issue. I was told last Friday that someone from lawn maintenance would return my call by the following Monday. It's now a week since this attempt to speak with management and I still have not been contacted. Prior to the call last week, I also detailed my issue in a contact form within ***'s website. No response was given to this alternative approach of conveying my concerns either. I don't know whether they are terrible in processing complaints or they just don't care. The issue I want to discuss with *** is that the lawn crew has been very inconsistent in showing up on their appointed day-of-the-week (Wednesday). Because I have big dogs that are not suited for spending a lot of time indoors, I need to stay close to home to put the dogs in the garage when I get the text notification that the workers will arrive within 30 minutes. On the appointed lawn service day, I can generally still make good use of my time by choosing tasks to do that are at home or close to home. However, if they do not come as scheduled, I am put into a situation where I am not prepared to spend another day at home. I fully understand that things happen that disrupt a schedule. What I don't understand is why they won't help me by informing me when they know for sure they are not going to make it on the appointed day. For instance, if I know that they are coming Thursday instead of Wednesday, I will accordingly get groceries or a haircut on Wednesday instead of Thursday. For disruptions due to weather, *** does send a message that the crew may or may not show up on their appointed day. This disclaimer is too vague to be of much use. I have not directly complained about the issue with the crew leader because his English speaking seems only rudimentary, and I strongly suspect that he doesn't have the authority to alter the way the company communicates with me.

  

  Business Response

  Date: 10/22/2024

  We appreciate Mr. ********* reaching out. It does look like we had some miscommunication in regard to getting back with him in a timely manner. He had called and chatted in through the portal, but it doesn't look like the message ever made it up thru the chain and to the correct persons.

  We recently were able to speak to Mr. ********* and discussed his concerns and how we can better serve him. Going forward, if he needs to change his dates he will call directly to the office. Should we need to reschedule, we will notify him via call to clearly communicate the next date of service. Additionally, our Operations Manager for the San Antonio office will periodically follow up with him to ensure communication channels are well maintained. 

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid *** Home and Commercial Services $265 for an annual HVAC check up service of my HVAC system. When I called in late May/early June to schedule my ********************* check up, they could not schedule me any earlier than mid-September. I explained that I was selling my house in mid-July. They said to call back in late June. On Friday (7/5/2004) they said I could not get an appointment any earlier than mid-September. Since my last check up was in December, I asked for half my money back. They said no that each check up was valued at $198 and they would only refund $67 even though I only received half the service. Again, they would not schedule my June service in a timely manner. This is wrong on two different levels.

  

  Business Response

  Date: 07/08/2024

  We believe this to be resolved. We have spoken to the customer and he has accepted our offer to provide the service as originally paid for. 

  Thank you.
  

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, July 2, our water pressure was low and we called the city to have them verify they were providing the appropriate water pressure. Upon checking, they confirmed the appropriate water pressure was provided and that our pressure release value was failing and that in the process of evaluating our water pressure, it broke. We called *** and they said that they could send someone out and instead of $69 to come out, it would be $140 because it was after hourswhich we agreed to. It took about about an hour from when he arrived to completing the repair. The average total price of the part is $200, plus the average labor, the total overall charge varies between $200-$800. The gentleman said it would take 2-3 hours so we thought there was a major issue that had to be resolved, and we were quoted a total $1,600 in addition to the $140 service call fee. We agreed that the price based on the quote and amount of labor required. From arrival to completed repair was an hour, which was considerably less than initially quoted, but the final price was still the same. They were not transparent that they were also going to inflate the costs of the parts and labor for it being an after hours repair. We were mislead and they took advantage of the fact that we have small children and that our home had no water to overcharge us.We would like a partial refund because based on all of the above, we should have been charged half of what we were.

  

  Business Response

  Date: 07/11/2024

  Hello, thank you for allowing us to respond to the customer.Issues around pricing can be problematic because there are several things that quality plumbing companies take into consideration that the customer may not fully understand until an opportunity for explanation arises.

  The customer was given the option of an after-hours service call with a travel fee of $139, or schedule for the following day during regular hours. The customer chose the option of the after-hours service call.
  The technician arrived on site, assessed the issue, and built the written estimate for the total job. The technician presented it to the customer and the customer approved and signed for it before any work was performed.
  Our pricing model (like most all residential plumbing companies) utilizes what the industry refers to as flat rate pricing. Flat rate pricing is a turnkey, upfront pricing model which allows the customer to see in writing the total cost of the job parts, labor and taxes and decide beforehand if they would like to proceed. Contrast that with the old approach of saying we charge $XXX an hour and dont know exactly how many hours it will take.Plus, there will be a parts charge, too. In that model, the customer has little to no idea of the total cost of the job. Flat rate pricing is based on nationwide info of how long specific plumbing jobs take. Some jobs end up taking less time than the quoted average and some take more. The homeowner benefits by knowing in advance what the bill will be, and the plumbing company benefits by being able to schedule appointments with customers by having an approximation of how long every job in the customer queue might take.
  The customer did ask him how long the water would be off,because he had children in the house and needed his water on. Most times, when a customer signals a sense of urgency or desired expediency, technicians will proceed with a heightened sense of speed. The plumber answered and communicated along the lines of it may be a couple of hours, because I dont know what all is under the ground and wont know until I dig the hole and see the valve. The technician then proceeded to work as rapidly as possible to restore water to the home. The job went smoothly/quickly because all piping in & out of the valve was in good shape, and the disassembly of the old valve and the installation of the new valve proceeded about as well as is possible.

  The flat rates used were all correct. GPS shows him at the home for a little over an hour. He had all the parts readily available on his truck and the skills to restore their water as soon as possible with an all new (not used), bronze body (high quality) valve in place of the plastic one originally installed.

  Those last couple of items are the way *** has made the decision to conduct business. Stock the trucks full of as much inventory as possible and use only high quality parts. In this case, because we had the part on the truck, the repair was still able to be made after hours when plumbing parts stores were already closed. Additionally, the quality of the part ensures it will be many years before the customer faces replacement of their PRV again.Said another way if a plumber goes out on an after-hours service call and cant complete the job because parts arent available at that hour, how well has the homeowner been served?

  Additionally, lets examine the inflated part cost mentioned.The part and the labor for the part is now covered under warranty for a year by ***. If there should be a problem with the part, it will be repaired or replaced by *** at no cost to the customer. Offering that bumper to bumper warranty is why we must markup the cost of the part.

  In short, *** strives to provide the best value available for homeowners when it comes to home repairs and services. We hire only licensed and background checked plumbers, we fully stock their vans with parts and tools to quickly complete repairs, and were available 24 hours a day,seven days a week. Along the way we pay fair wages to our employees, provide them with medical insurance, and enable them to be good citizens &neighbors in the cities we serve.

  *** management stands by our plumber and the decisions made regarding pricing.

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last two years the cannot bill straight. I have provided canceled checks and list of dates of service and they refuse to reply. They owe me ****** dollars. i had been a customer for 15 years. The have outgrown and do not care about residential customers anymore. Five years ago i asked about only outside services and they said no and now they are offering it. I have all the proof of their financial problems they are creating.

  

  Business Response

  Date: 05/29/2024

  Thank you for being a past customer and reaching out.

  Respectfully, there is no refund to be had. **** explained to the best of our ability in different phone calls that there has been no overpayment. Additionally, weve sent a certified letter with detailed payment notes April 11th and it was returned as unclaimed. The letter was sent after you gave us the ultimatum of responding by May 1. That was also after we had already credited-off more than $165 as a demonstration of appreciation for your years as a customer, and because you were upset.

  Also, going forward, we respectfully request you go elsewhere and choose other companies for services you may require. Because of your abusive language, threats to retaliate, as well as words indicating violence to our vehicles and/or drivers (copies attached here), we do not believe its in ABCs best interest to further service your home.

   Thank you for your past patronage and good luck in the future with all your home service needs.

  Customer Answer

  Date: 05/29/2024

  Complaint: 21729175
  
  I am rejecting this response because:information supplied is incorrect. Reason for undeliverable:mail is my misspelled name. After 15 years you think you could get this correct. i will check with bank. 
  Regards,
  
  *********************************

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested a diagnosis of an AC not working. The initial estimate quoted by the technician was $1,000. As I questioned him, and pushed info from other experts, his story about what was wrong with our unit and his charge for services changed.

  

  Business Response

  Date: 05/03/2024

  We regret any confusion regarding the service call & billing the customer and we appreciate the customer's willingness to discuss her concerns with our AC Manager. The agreed upon refund of $324.25 will be processed and the customer is welcome to call out manager back with any questions or future needs.

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The service manager was willing to listen to my experience, and offered to do what was needed to reestablish trust with his business.  I am appreciative of his attentiveness, and willingness to adjust our bill in order to make amends.
  
  Regards,
  
  **** **** ******

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** rodent service applied unnecessary sealing on sections of my roof where it was not needed and missed key obvious areas. They also damaged some roof tiles, dropped and left behind large screws in one of my flowerbeds, and refused to use proper traps for longer than 48 hrs. Afterwards, I had a roofer come inspect ***s work and I was left with $2300 bill for repairs.Poor craftsmanship and leadership: overpromising quality of product and services while delivering poorly; grossly overpriced; lacking service-leadership due to profiting/commission motives.

  

  Business Response

  Date: 05/03/2024

  Thank you for the opportunity to detail the work performed.

  To recap the delivery of service:
  -Customer called in for rodent services on Wednesday, 3/27,*** inspector went out next day to evaluate the scope of work and provide pricing options.
  -Exclusion work started on Monday 4/1 and was mostly completed Friday, 4/5 with trapping of animals (and minor sealings) each day the following week, through 4/16.
  -********************** was selected as the primary Specialist for this exclusion as he is a rodent supervisor with extensive experience, and has earned the highest classification of A-Level Rodent Tech.
  -Service Managers for Rodent Services & Lawn (there were discussions of lawn work which are unrelated to the rodent exclusion work) were involved in their respective services through the process.

  The work was well performed, with extensive oversite of supervisors and management, and *** stands by what was a fair bid for the work.Fair enough for the customer to accept and to sign the proposal before work commenced. We stand by the upfront estimate of the job and the work performed and will not discount it.

  As to the roof in question. *** is aware of the customer having a roofer come out and claiming to have repairs done to the roof. It is our belief that some or all of those repairs were unrelated to ANY work performed by ***. At no time were we asked to be at the house to meet with the roofing contractor and see the scope of repairs that makes up any part of the $2300 dollars the customer is claiming as ***s responsibility.

  We would have been glad to be there to hear any reasonable explanation of the damage caused by ***. However, the notion that any contractor would accept another contractors invoice after the fact, while having no visibility into the necessity, rationale or scope of the work purportedly performed, is well outside the scope of any accepted business practice.
  Lastly, when our senior Pest Director called the customer to discuss any potential resolutions, including sending someone out to see any of the purported issues, the customer became verbally belligerent and hung-up on the *** representative - the recording of that call is available to be heard.

  It is also worth noting that *** has informed the customer we no longer wish to be engaged by him for ANY kind of work. We do not wish to ever have our employees placed in a situation where a customer becomes belligerent & combative.

  There is no credit forthcoming unless the roofing contractor can demonstrate which portion of any needed repairs were the responsibly of ***.