Complaints

This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
• 

  Alta Pest Control

  Goodlettsville, TN 37072

  
• 

  Alta Pest Control

  2428 Almeda Ave, suite 152 Norfolk, VA 23513

  
• 

  Alta Pest Control

  9514 E Montgomery Ave Ste 20 Spokane Valley, WA 99206

  
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  Alta Pest Control

  669 Strander Blvd Seattle, WA 98188

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have read through all the complaints about Alta and they are all very true. I was approached while outside doing yard work by a sales person who was nice, but a bit pushy. I told him what I was currently spending on pest control and he said We can do way better than that!. I stupidly signed a contract based on what he said instead of reading the small print. I am more frustrated with how quickly they cancelled me after one complaint and then have been harassing me for $300 because I ended my contract early. I was dissatisfied with the service, as they would show up on the wrong day and then asked to be tipped after they finally completed their work. I would not recommend this company to anyone.

  

  Business Response

  Date: 02/21/2025

  Thank you for sharing your experience with us. We sincerely apologize for any frustration or inconvenience you have faced. At ****, we strive to provide excellent service and transparent communication, and we regret that we did not meet your expectations.
  

  Regarding your concerns, we understand that our sales representatives should set clear and accurate expectations. We will review our sales and service processes to ensure that all information provided is transparent and aligns with our policies. Additionally, we apologize for any scheduling issues and for any discomfort caused by our team members. We take feedback seriously and will address these concerns with our staff.
  
  As for your contract, we do our best to communicate our terms, including early termination fees, at the time of signing. However, we understand that miscommunications can occur, and we are happy to discuss your specific situation further to find a resolution. Do you have a day or time for a quick conversation? Please reach out so we can work toward a fair outcome. Our number is ************.
  
  Again, we appreciate your feedback and the opportunity to improve our services. We hope to resolve this matter in a way that is satisfactory for you.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by a door to door Alta salesman. He was nice but very forward. I felt a bit backed into a corner after my initial refusal. He promised that their pest control service would remove any and all the cobwebs on my windows as a part of their service. I finally yielded and said ok. After the first service, all of the cobwebs remained. After the second service, the same thing. So we called to cancel the service. The company said I have to pay a cancellation fee since they claim they fulfilled their services. I told them what their salesman said about the ******* and they said verbal promises were not a part of the agreement. Obviously, this angered me, as to my opinion, a verbal promise to entice me to sign an agreement should be honored. I spent 90 minutes talking to three different representatives and they said they would not wave the cancellation fee. Because they did not fulfill their promises to me, I believe the contract should be void. Any help would be appreciated.

  

  Business Response

  Date: 01/31/2025

  Thank you so much for reaching out and taking time to tell us about your experience. I want to especially thank you for being willing to speak to me the other night. I am so glad we were able to come to an amicable resolution and that we are able to part ways on good terms. Again, I apologize for your experience, and will truly use this situation for training and to ensure we approve at **** across the board. Thank you for being so great to work with, and I wish you the best in the future! 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta Pest Control offered service for $53.04 (tax included) in July 2024 and that's with a $300 discount. My understanding during the offer was that it was a monthly service and I will pay as they come over and do the pest control service. I paid the first service and then they showed up 3 months later for service and we were not even home. Come to find out that the it was a quarterly service and pay $53.04 every month. I was charged for another $100, reluctantly paid and told them to terminate their service as I was misled by their business people. Now they agreed to terminate but charging the $300 discount that they offered. This was a very tricky business practice. All I want is the eliminate the $300 being charged and service terminated.

  

  Business Response

  Date: 01/31/2025

  Thank you for sharing your concerns. We take customer feedback very seriously, and we want to assure you that honesty and transparency are core values at Alta Pest Control. We sincerely regret if there was any misunderstanding about the terms of your service, as it is never our intent to mislead our customers in any way.
  Our goal is always to provide clear and upfront communication regarding our service agreements. The plan you signed up for is a quarterly service with monthly billing, designed to provide continuous protection against pests while making payments more manageable. We apologize if this was not fully explained at the time of enrollment. Additionally, the initial discount provided is based on maintaining service for the agreed-upon term, which is why it was removed upon early cancellation.
  That being said, we understand your frustration and want to work toward a resolution that is fair. Is there a day that is best for a quick conversation? Please reach out to our customer service team at ************, and mention you are calling in regards to a BBB complaint to ensure your account is passed along appropriately. I'd love to speak with you directly to see how we can resolve your concerns and work towards an amicable resolution. I look forward to speaking with you soon, and thank you for taking the time to provide us your feedback, so we can always improve.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** treated my yard ONCE, right after sign up, and then after that they would either no show or come by, unannounced, when no one was home and say they cant access the backyard because there is a gate. **** operates by having salespeople harass you, sign a bunch of forms they quickly scroll through so you cant read and hoping youre ignorant enough to fall for it.Their salespeople are commission based and desperate to get paid, so they are dishonest and manipulative. They give you a sob story or just straight up harass you. They do not take no for an answer nor do they pay attention to no soliciting and no trespassing signs. I would bet a large portion of their clients are older people who arent tech savvy or stay at home moms who are nervous to have random pushy men at their door.The 1st ****** to come by specifically waited around until my husband left for work so they could approach. Ignored no soliciting signs. Would not take no for an answer until the point I caved so hed leave. I immediately tried to cancel, amazing you can never get a hold of anyone unless theyre calling to harass you. Now they want to try and charge me $800 for services never rendered. The only time they treated was ******* after I signed up and it did nothing at all. For all I know they sprayed water.The salesman lied about EVERYTHING. Complete bait and switch. He stated services could be canceled at any point, he just needed to get a certain amount of signatures to keep his job. I was told someone would come by once a month, then all of the sudden its quarterly treatments then back to once a month. It was described as risk free, while talking to the salesman I looked on ****** and saw good reviews and thought at the very least it wasnt a scam to steal my card info and wanted the salesman to stop bothering me. My neighbors around me also have similar experiences with the predatory sales tactics.

  

  Business Response

  Date: 01/16/2025

  Thank you for bringing your concerns to our attention. We genuinely apologize for the negative experience youve had with Alta, and we understand your frustration. We take your feedback seriously, and were committed to addressing the issues youve outlined. First, we would like to sincerely apologize for the missed appointments, lack of communication, and any inconvenience caused by our service. Its clear that we failed to meet the expectations we strive to uphold. Our goal is to provide reliable, consistent service, and its disappointing to hear that we did not deliver on that promise.
  Regarding the behavior of our sales team, we deeply regret that you felt harassed or misled. It is never our intention to pressure or manipulate potential customers, and we take your feedback about our sales tactics very seriously. We will review this situation internally to ensure our representatives are adhering to our companys standards and respecting your rights and wishes at all times. We are also very sorry for the confusion around your service schedule and the lack of follow-up regarding your cancellation request. We will immediately investigate the details of your account and ensure that any charges for services that were not rendered are resolved.
  Do you have any time available in the next week for a quick conversation? I'd love to be able to fully investigate your cancellation request and address any discrepancies in your billing. I want you to know that I will personally ensure that your concerns are resolved promptly. We genuinely appreciate your feedback as it helps us to improve our services and avoid situations like this in the future. Thank you for your patience, and again, we apologize for the experience youve had.
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be very careful if you are considering signing a contract with Alta Pest Control to be your exterminator for your home, especially if you are a senior like me. I sincerely feel that I have been misused by this company. They have misrepresented their services, repeatedly refused to show up for scheduled visits, and failed to hold up their end of the bargain.The Alta salesman assured me that their employees would be happy to contact me before scheduling a visit to come to my house to work. I would not have signed their contract if I knew this was untrue. Then their welcome letter said that if I wasn't home for the scheduled visit, they would perform the work anyway.I called them in fall 2023 to schedule a visit when I was home. The employee said of course but that did not ********* January 2024 my daughter who lives in Ft Worth was diagnosed with brain cancer. I have been in Ft Worth with her for most of each month since. I called Alta to explain my situation and ask once more if a scheduled visit could be arranged for me to be there. The employee agreed to try, but it did not ********* October 2024 I was contacted to schedule an attic search. I told them to schedule one much ahead as I had to drive from ******** to ******. The date/time was set for October 18 from 1 thru 5pm. I drove to ****** and waited. At 3:15 he called to say he would not make it and he would come the next week. I said no as I had to return to my daughter. He said he would try to get there by 5, but at 5;15 he called to say he would not get there. We rescheduled for November 1, 2024 from 8 thru 11:30 am. I came to ******, at 8:30 am no one had shown up so I called the office. Once again they failed to show. Given Alta's failure to abide by their promises and how they have wasted hours of my time when my sick daughter needs me, I told them I did not want their services anymore but they insist on further payment. I am tempted to file a lawsuit against them.

  

  Business Response

  Date: 01/07/2025

  Thank you so much for taking the time to speak with me today, ******! I am so glad we could come up with a resolution and to part ways on good terms. You have zero outstanding with us and your account has been deactivated per your request. We will absolutely make sure to provide more thorough training and to address the issues and concerns that were raised. We truly value your thoughts and opinions and hope to be able to continue to improve services across the board. Thank you for being part of that process and thank you for taking the time to do so. Best wishes!

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door-to-door salesman came to my residence asking if I am happy with my pest control service. I told him I was and when he asked who I use, I told him and he told me I was "over-paying" for services. He began to explain what his company does for services and said it would cost me less in the end. I told him multiple times that I was not interested, but he kept persisting. After multiple times of telling him no, he offered to pay the first two months himself and asked if I would give them a chance to see if I like the services. I told him fine, and he sent me the money via CashApp to be able to pay the first two months of services. He had me sign something as well, and did not bother to tell me that what I was signing was an agreement that locked me in to the company's services for one year. He did not tell me that I would be stuck with the company for a whole year, so when the two month "trial period" was over, I was continuing to pay for a service I still did not want. When I called to cancel the services, I was told that I would have to pay over $400 to cancel. Once I told them that I was lied to and manipulated into using their services, I spoke with a manager who told me they were only able to discount me half of the total they told me originally. I told them I would not pay them and they need to figure something else out because their employee lied to a potential customer. They refused to let me leave free of charge.

  

  Business Response

  Date: 12/12/2024

  Jadzia, thank you for sharing your concerns. We sincerely apologize for the frustration and confusion you experienced during your interaction with our sales representative. We understand how important transparency is, and we regret that the process did not meet your expectations.
  
  We take your feedback seriously and will investigate the matter to ensure that our sales team follows the proper procedures, including clear communication regarding the terms of the service agreement. It is never our intention to mislead customers or pressure them into a service they do not want.
  
  Regarding your agreement, we understand that you were not fully aware of the commitment involved. While our goal is to offer quality service at a competitive price, we acknowledge that the situation should have been handled more transparently. In response to your concerns, we have reviewed your case and are willing to meeting your requests in order to resolve the situation amicably.
  
  Weve made attempts to reach you to discuss how we can meet your needs. Please contact us directly at ************** so we can continue working towards a resolution. We value your feedback and appreciate your patience as we work to address this matter.
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to Alta after the door-to-door *** came to our door on July 17, 2024 and told us "We will get rid of flies as well as other common pests, including spiders, roaches, ear wigs, etc." This was during the middle of the summer in ******** and the temperature was over 105 degrees and flies was my biggest complaint. I was sold since other pest companies said getting rid of flies wasn't possible. I made a mistake. Not only were they NOT able get rid of flies, they didn't keep anything away. After paying 4x what I was being charged by my previous pest control company, I now have brown recluse spiders, ear wigs, and we have seen BLACK WIDOWS in our home. We have never had these pests before. I killed 3 more outside my home yesterday. I called Alta and asked why we still had a ton of flies and spiders all over our house. The phone *** explained they cannot get rid of flies, and it takes time to get rid of spiders. **** is obviously signing customers up using false advertising (i.e. "the *** indicating they can get rid of flies when I asked specifically if they could because that would be my yes/no"). I had a previous pest control company (and had them for almost 2 years, so they weren't fighting an infestation so there was nothing there to get rid of - pests were coming in because they weren't treating them). I was paying $200/yr with my previous company and never had issues. I am paying $840/yr with Alta and still have to buy glue traps and insect ***ellant separately. They will send out ***s to "make it right", but it never gets better. I tried to cancel my contract since they lied about the service provided, but they insist I should still have to pay $429. That is absurd.

  

  Business Response

  Date: 11/22/2024

  We are so sorry for your experience with Alta and want to make things right as quickly and efficiently as possible. It is not in our practice to be misleading and we take every complaint seriously and will look thoroughly into every concern. We apologize that your perception of the company has been a negative one and hope to be able to make things right whether that is waiving fees, crediting your account or a service manager visit. There are many more options and we'd love to work with you. Customer satisfaction with our products and services is a top priority and we hope to be able to come to an amicable resolution. Is there a day/time you're available for a quick conversation? Please give us a call at ************ when you're able. We hope to speak to you soon!

  Customer Answer

  Date: 11/26/2024

  Complaint: 22561679
  
  I am rejecting this response because: I reached out to Alta on 11/20. Left a message with ****** stating I was not happy with my services and wished to cancel my agreement effective immediately. No reply and no call back. Of course. Like I said, they will say they will make it right and just to give them a call, but nothing happens. 

  
  Regards,
  
  ****** ****

  

  Business Response

  Date: 12/04/2024

  Dear Audumn,
  
  Thank you for your thoughtful response. We regret the lack of communication on our part and sincerely apologize for the delay. We are pleased to hear that after speaking with our office manager, we were able to part ways on amicable terms.
  
  We truly appreciate your patience throughout this process. Please dont hesitate to reach out if there is anything further we can assist you with.

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/29/2024 a sales representative for Alta Pest control came to our home to try and get us to sign up for services.I was very reluctant because I usually do not trust door to door sales men because they have a higher probability of lying in order to get sales.The young man was very nice and polite so I listened to him. He talked about signing up for an 18 month contract, the discount we would get, and assured me that the chemicals in the product would not harm any of my flowers or honey bees. I appreciated this but informed him that we were thinking of moving back to ********. I asked if the services would transfer to ******** and he said no but assured me that if I signed up and moved out of state then we would not have to pay a penalty. I asked him how much services would be to start to and he said $50. I apologized for taking up his time, and then he said he would reimburse me $25 dollar via Apple Pay if I signed up with them. I asked him if we could actually do that and he said yes.I agreed.I did the phone prompts as he stated I would need to, but when they talked about the cancellation fee I hung up and asked him about it. He assured me everything was okay and that only applied to those who canceled while living in the state of service.Flash forward to today, 11/07. We are moving to ******** and called to cancel our services.They are trying to get us to pay them $300 dollars. What happened to us is fraud.We have no problem paying for **************** but we will not be paying a cancellation fee or for November. If this is not rectified by the company we will be seeking out a lawyer. Highly do not recommend business.

  

  Business Response

  Date: 12/04/2024

  Dear ******,
  
  Thank you for reaching out. Following our conversation with the branch office manager on November 8th, were pleased that we were able to address the matter and resolve the situation amicably. Should you require any further assistance or have any additional questions, please dont hesitate to contact us.

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta Pest Control representative came to my home in July 2024 offering pest control. The deal was, the first service would be $69.00, then I would be charged $39.00 a month with a pest control service every 3 months. I agreed. I talked to an individual in billing on October 1, 2024 because my card expired. I gave the new information and asked when would a representative be out for service. I was told I was scheduled for October 13, 2024. No one has been to my house to provide service since July. My checking account has been charged $39.00 since August. I called November 1, 2024 for a refund stating I'm not receiving service and i no longer trust them. I was told Alta Pest Control does not do refunds and if I cancel they will bill me for the entire charges.I want to cancel service without further charges, and a refund for services not provided.

  

  Business Response

  Date: 11/21/2024

  Thank you so much for reaching out and providing your feedback about your services with ****. We are so sorry your experience was less than satisfactory and have closed your account and waived the remaining balance. I would still love to speak with you about your experience to be able to provide more satisfactory service and to improve the areas that are needed. Is there a good day/time you have for a quick conversation? We would love to speak with you, please give us a call at **************!

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe we may have been scammed by **** (or attempted scam). We started using Alta for general pest control ~2 years ago. ~1 year ago, they offered to inspect our entire property and said we had rodent activity in our attics and suggested rodent exclusion treatment and ongoing rodent service. We paid ~3k USD for that, which claimed to seal all entry points, plus ongoing preventative pest control. ~1 after that (i.e a few weeks back) they offered to inspect again. That inspector said "the rodents are back so we will need to replace the traps - for free" but then recommended an add-on service of 14k USD and said "if we don't do the additional service, the rodents will keep coming back." Which is odd because I thought they sealed all the entry points - he didn't even consider how they could possibly be coming in again. He also said we had a termite nest in our garden bed and suggested a one-time service of 4k USD (online quotes for the same plastic traps are ~$500) plus $30 monthly service. I asked if he could kill the nest for now and he said no - only if we agree to the 4k + monthly charge. So I'm suddenly looking at ~18k USD in upsell after already paying a huge sum for (apparently) services that didn't do anything. I had a 2nd opinion come out (this other company having better reviews than Alta). The other co. confirmed my suspicion and told me the 18k quote was unnecessary. They offered treatment to address the same issues for less than 1k. So Alta = several thousand dollars of (ineffective) service + 18k USD in upsell vs. alternative bid of less than 1k. **** also treated for wasps, recently, and didn't even kill the nest I pointed out - I had to do that myself with a $10 wasp can. I also question whether their mosquito treatment is even real as we never noticed any difference in mosquito activity after Alta treated. Perhaps the worst part of all of this is that they ask for tips after each service, which is bonkers given all of the above.

  

  Business Response

  Date: 11/07/2024

  Thank you for taking the time to reach out to us and provide your feedback and concerns. We take every concern seriously and would love to be able to see if there is anything additional we can do to help remedy the situation. We apologize for your frustration with these experiences and understand it may be difficult to convey your thoughts and feelings adequately with a limited amount of characters. Is there a good day/time you have for a quick conversation? We'd love to be able to go over things with you to see how we can address your concerns and how we can help. We hope to speak to you soon! 

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********