Complaints

This profile includes complaints for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
• 

  Alta Pest Control

  11549 Old Perrin Beitel Rd Ste 205 San Antonio, TX 78217-2345

  
• 

  Alta Pest Control

  8421 Old Statesville Rd Ste 2 Charlotte, NC 28269

  
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  Alta Pest Control

  2428 Almeda Ave, suite 152 Norfolk, VA 23513

  
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  Alta Pest Control

  5380 Eisenhower Ave Unit G Alexandria, VA 22304

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** solicited my business going door to door, I was a customer of orkin and very happy with their price and service. The salesman was desperate to get my business and told me that mosquito treatment was included in my price. Orkin didnt do that and the **** ***** was similar so I decided to switch, and I was happy to do so because mosquitos are a problem at my house. Come two months later and I receive a note from **** trying to sell me mosquito treatment service. I was pretty shocked and tried to reach out to customer service and learned that the sales person lied to my face to get me to sign an 18 month agreement that didnt deliver what he promised. Their solution was to sell me the service for $240. Its unacceptable.

  

  Business Response

  Date: 07/02/2025

  Hello,
  Thank you for bringing this to our attention. We're truly sorry to hear that you were misled during the sales process, and we completely understand how frustrating that would be. We expect honesty and transparency from every member of our team, and we're disappointed to hear that may not have been your experience.
  After a thorough internal review of your account and sales documentation, we found no record indicating that mosquito service was included in your plan. Your agreement lists mosquito treatment as an additional-cost service, separate from the Preventative Quarterly plan you enrolled in. While we fully acknowledge what you were told, as a company we cannot adjust service plans based solely on undocumented verbal claims. That said, we absolutely want to work with you to find a fair middle ground.
  You are currently enrolled at $45 per month, which reflects the rate you were offered for general quarterly pest control. Mosquito treatments can be added separately at a higher cost, or combined with your quarterly service through one of our Premium Packages at a bundled rate.
  Our standalone Outdoor Package (mosquito fogging only) begins at $79 per treatment and is performed between April and September. Our Premium Package, which includes quarterly pest control and mosquito service every 45 days, starts at $69 per month. For service every 30 days alongside quarterly treatments, the starting base price is $79.
  In your case, we’re willing to provide the standard Premium Package at a reduced rate of $60 per month. This is below our standard pricing and offered in good faith as a gesture of compromise.
  If you’d prefer to keep your current plan without mosquito service, we can reduce your monthly rate to $39 going forward.
  If you choose to cancel instead, we’re also willing to lower your early termination fee. The original amount of your initial service discount was $249. Since you've made two payments of $45 and also received a $45 account credit, we’d apply those amounts toward the balance, bringing your adjusted early termination fee to $114.
  We’re sincerely sorry for the miscommunication and the frustration this situation has caused. While we can't retroactively provide a package that wasn’t part of your signed agreement, we do want to work toward a resolution that is fair and respectful of your experience. Please don’t hesitate to reach out if you'd like to move forward with one of the options above or discuss anything further.
  Sincerely,
  Alta Pest Control

  Customer Answer

  Date: 07/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23543372, and find that this resolution is satisfactory to me.
  
  

  please adjust my monthly bill as noted in your message.
  
  
  
  Regards,
  
  
  
  John Cole

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hired Alta Pest Control to treat a small residential property for pest issues. Over the course of several months, I was charged approximately $449 for canceling fee and $75 that I did pay twice for basic exterior spray treatments that had no visible effect on the pest problem. Despite multiple visits, the pests such as ants, roaches, spiders were never resolved.I reviewed the service contract, which clearly states that if the pest control treatment is not effective, I have the right to cancel the service at no cost. I attempted to cancel due to the lack of results, but Alta Pest is still trying to charge me a cancellation fee, which I believe violates their own terms.I feel this is both unreasonable and deceptive. I am requesting that ********* honor their contract, waive the cancellation fee, and stop attempting to collect any further payments. I also request that no negative credit reporting be made regarding this ********** filing this complaint in hopes of resolving the issue fairly.Thank you

  

  Business Response

  Date: 06/27/2025

  Thank you for bringing this to our attention. We’re sorry to hear that your experience with Alta Pest Control didn’t meet your expectations, and we appreciate the opportunity to respond and clarify.
  According to our records, services began on May 9, 2025, with the completion of your initial treatment. A second treatment—our Outdoor Package—was performed before you requested cancellation. During that time, we did not receive any service concerns or reservice requests related to pest activity. Our agreement outlines that, as with most professional-grade pest treatments, there may be an increase in pest activity initially, as pests are flushed from their hiding spots. This is a standard and temporary phase in the treatment process and is why we strongly encourage follow-up services and offer complimentary reservices when needed.
  We’ve reviewed your account and agreement, and while we understand your frustration, our service terms do not state that customers may cancel without penalty solely due to perceived ineffectiveness, especially within the early stages of treatment. Our services are designed as an ongoing, preventative solution that requires consistent follow-through to be effective. Additionally our agreements do not have a section stating the initial discount, or termination fee, would be waived if pest issues persisted. 
  That said, we truly want to find a fair resolution. To that end, we’d like to offer two possible options:
  Account Reinstatement with Extended Support: We can reinstate your account, provide two months of service at no charge, and schedule targeted reservices based on your current pest concerns. If, after those two months and follow-ups, you still do not see any improvement, we will honor your request to cancel and waive the early termination fee.
  Reduced Settlement Option: If you do not wish to resume service, we are willing to reduce your early termination fee from $449 to $374.31 as a goodwill gesture. This reflects crediting your prior payment of $74.69 toward the contract’s termination terms. 

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23523921, and find that reducing the termination fee to $374 is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Angelina Marino

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control with Alta on 5/26. They were supposed to complete a spray and granules on the grass. They completed the spray but were unable to complete the rest due to rain. They sent a text saying they would reschedule in 2 weeks. I called after the 2 weeks to check and they said it was their error. It was nearly time for the next service and since I was unsatisfied I wanted to cancel. They told me it would be over $400 to cancel which was not what was explained to me. The sales representative told me I would just have to pay the rest of the monthly service of $79 that I did not pay when they let me set the price of $40. They breached their contract by not fulfilling the service and therefore, I should be allowed to terminate the agreement.

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address your concerns.
  We sincerely apologize for the inconvenience caused by the incomplete service on May 26, 2025. Due to inclement weather, our technician was unable to complete the outdoor granular treatment that day. We promptly informed you that the service would be rescheduled within approximately two weeks.
  Unfortunately, an internal error resulted in your appointment being mistakenly canceled. Once we became aware of this, we immediately reinstated your subscription and rescheduled the missed service. To compensate for the inconvenience, we applied a courtesy credit for one month.
  Regarding the cancellation terms, we understand there was confusion about the fees involved. Our contract includes an initial discount that requires repayment if services are canceled during the agreement period. To resolve this fairly, we offered to reduce your cancellation balance to $71, reflecting the cost of the products used during your initial service.
  Our representative worked closely with you to clarify these details and provided options to close your account under these adjusted terms. We regret any miscommunication that occurred and appreciate your willingness to work with us toward a resolution.
  If you have any further questions or concerns, please feel free to contact us directly at (865) 205-7383. 
  Thank you for allowing us to work towards an amicable resolution. 

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23508741, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Jenny Humphreys

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alta pest control keep charging my credit card even if I informed them last May 3 times that I want to cancel their services. They still charge my credit card June *******.

  

  Business Response

  Date: 06/23/2025

  Were sorry to hear about the frustration surrounding the cancellation process and appreciate the opportunity to clarify what occurred.
  Mr. ********* initially contacted our team in May to express dissatisfaction with service and requested to cancel. Our representative reviewed alternatives, including discounts and deferments, but the customer declined and advised that he no longer wished to move forward. Based on that communication, the account was closed out at that time.
  A short time later, the account was inadvertently reactivated due to an internal note related to a rodent reservice offer. While this reactivation was made in error, we sincerely regret the confusion it caused. As a result, billing resumed under the monthly plan associated with our warranty-backed quarterly service.
  As soon as we were made aware that Mr. Mangaliag had not intended to continue service and had not authorized the reactivation, our team took immediate steps to cancel the account and prevent further charges. A refund for the most recent monthly charge has already been approved, and the customer has received written confirmation of the account closure.
  ********************** values transparency and accountability, and we truly regret that this situation led to additional frustration. While this appears to have stemmed from a misunderstanding, we acknowledge our responsibility for the billing error and have taken corrective steps to ensure this does not happen again.
  We appreciate Mr. *********************** this to our attention, and we are thankful for his patience as we worked to resolve the matter. If there is anything further we can do to assist, we are happy to help.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam!

  

  Business Response

  Date: 06/16/2025

  Thank you for bringing this matter to our attention. We’re very sorry to hear about your recent experience and the frustration it caused. At Alta Pest Control, we understand how important reliable scheduling and thorough service are, and we regret that we fell short in meeting those expectations.
  We’ve applied a one-month credit to your account, and your next service is currently scheduled for tomorrow. Notes have been added to the appointment to ensure thorough treatment of the areas you mentioned, including both interior and exterior concerns such as mosquitoes, spiders, ants, and wasps, as well as trap replacements in the home and garage.
  Please know that our service includes unlimited reservices at no additional charge. If pest activity continues between visits or if anything is ever missed during a treatment, we are committed to making it right. While human error can occur, our standard is to take full accountability and resolve any issues quickly and completely.
  We have also personalized your account moving forward. If you have a preferred technician, a specific time frame, or would like to receive call-ahead notifications for future appointments, we are happy to accommodate. Simply contact our office and we will ensure those preferences are noted.
  Your feedback has been shared internally so we can continue to improve the way we serve our customers. Thank you again for your feedback.
  Sincerely,
  Alta Pest Control
  

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unaware they had me in some sort of 12 month contract. I want out. They service is simply too expensive for me. I am a single mom schoolteacher and cannot afford the prices this service is costing and they try to upsale me when they come. I was told I could not cancel without incurring a fee of over $200. This is unacceptable to me. I would like my accout to be closed without any further charges.

  

  Business Response

  Date: 06/16/2025

  Thank you for bringing this to our attention. We're very sorry for the confusion and frustration surrounding the terms of your service agreement. At Alta Pest Control, we strive to be transparent about our policies, and we regret that the length of your agreement and the early termination charge—referred to as the initial discount—were not clearly communicated at the time of sign-up.
  After speaking with you directly, we’ve gone ahead and closed your account and waived the initial discount. We’re glad we were able to resolve this to your satisfaction, and we truly appreciate you taking the time to speak with us.
  Your feedback has been noted internally as part of our continued efforts to improve communication and customer experience.
  Sincerely,
  Alta Pest Control

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/7, a salesperson knocked on our door in the even***. He was with Alta pest control and stated his company was do*** service in the area and wanted to offer a special to us. He showed me a map of houses in the area they currently had contracts with. He explained what bugs they could treat and offered an upfront discount of $400. I told him we had already been in contact with another pest control company but he persisted with offer*** services and emphasiz*** their pric***. We agreed to a 12 month contract at $99 a month understand*** that if we cancel before the end of 12 months we have to pay $400. We mentioned that termites were our biggest concern and he stated someone else would be in contact with us about that as it is a separate service. We then signed the contract on the salesmans iPad for the above stated terms, gave them my husbands debit card for auto draft and were emailed a copy of the contact we signed and a quote for the termites. On 6/11, they called my husband who answered but wasnt able to schedule at the time and suggested they call me and my husband gave them my phone number. I have not received a call and have tried call*** 4 different numbers I found online with no one answer*** or the call just ends with no voicemail. I have also emailed 2 different email addresses listed online. I am frustrated that I am not able to contact them after several phone calls and am now untrust*** of their services and am think*** this might be a scam. I shouldve done this before sig *** anyth*** but now hav*** researched the company o line & read*** reviews, several other people have complained of a similar experience. I would like to end the contract without penalty and I would be happy with that resolution.

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has repeatedly visited my house to sell services despite telling them we are not interested and ignoring our no soliciting signage.

  

  Business Response

  Date: 06/16/2025

  Thank you for bringing this to our attention. We sincerely apologize for the repeated visits to your home and for any frustration caused by our representative disregarding your no soliciting signage.
  We’ve added your address to our internal Do Not Knock list to prevent any future visits. If you are willing, we would appreciate a call to our local office at (425) 528-2524 with any identifying details about the representative who approached you. This will help us address the matter directly with the individual involved and take appropriate corrective action.
  We take concerns like this seriously, and we appreciate you giving us the opportunity to improve.
  —Alta Pest Control

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to this contract to get rid of bugs in my yard but so far I am still seeing the bugs and its been like 90 days. They wont let me out of my contract but I did ask them to spray again. They act like they couldnt do it so now Im taking my money back and asking you guys to investigate

  

  Business Response

  Date: 06/10/2025

  Thank you for bringing your concerns to our attention. Were sorry to hear that youve been dissatisfied with your service experience, and we take your feedback seriously.
  After reviewing your account and speaking with you directly on June 10, we understand that your primary concern has been the ongoing presence of wasps in your yard. While our technician did perform the initial premium pest control servicewhich included a full quarterly treatment and our outdoor packagewe regret that you feel your concerns were not adequately addressed afterward.
  We want to clarify that your service agreement includes free re-services as often as every two weeks if pest activity persists. However, our records indicate that no re-service requests were made following your initial treatment or the follow-up monthly outdoor application. We would have gladly returned to address the issue had we been made aware.
  You mentioned during our call with our customer service representative on June 6 that you had signed up with two different companies and are now seeking to cancel your contract. While we do want to honor the terms of the agreement you signedincluding the $450 initial discountwe also want to work with you in good faith. To that end, **** offered to reduce the early termination fee by 50% and apply the monthly service charge youve already incurred toward that balance. This would leave a remaining total of $111.51 to bring the account to a close.
  Please know that our goal is not just to collect a payment, but to provide effective pest control and a positive customer experience. We remain open to continuing your services to resolve the pest concerns or to work toward a mutually agreeable resolution if you prefer to cancel.
  We hope to find a path forward that respects both your concerns and the agreement in place.
  Sincerely,

  Customer Answer

  Date: 06/11/2025

  Complaint: 23445983
  
  I am rejecting this response because:
  
  Regards,
  
  ***** ****** they are still charging and still trying to come out and they have bad service and trying to manipulate the situation. Im still seeing the bugs. Its like they havent done anything at all. I want my money back and for that and they ignored me when I ask them about the big situation 

  

  Business Response

  Date: 06/12/2025

  Thank you again for your response, *****. Wed like to take this opportunity to clarify the timeline of services and communications and reaffirm that our goal is not to manipulate the situation but to reach a fair resolution.
  Your initial service was completed on April 25, 2025, and included both our Premium Pest Control treatment and outdoor package. A follow-up inspection was conducted on May 1. At no point during the initial visit or inspection was an unresolved pest concern or specific mention of wasps reported to our office.
  We returned on May 7 for your regularly scheduled outdoor service. Again, there was no communication to our office at that time or in the following days indicating that pest activity had continued or that a request to treat for wasps had been ignored. On May 20, you contacted our office to ask about billing dates and monthly charges. Pest issues were not discussed during either of those two conversations.
  On June 6, you called in to state that you had signed up with two different companies and wanted to cancel your service with ****. At that time, our representative offered to either defer your account or downgrade your service level, and you indicated you wanted to think about it. Then, during a follow-up call with our Customer Advocacy and Resolutions Manager on June 9, we extended an additional offer to reduce the initial discount by 50% and apply your monthly payment toward that ********** the time we did not come to an agreement as the situation became heated and the call was ended. 
  We understand you have since stated that your request to address wasps during the initial visit was ignored. While we have no record of that concern being reported at the time, we are not dismissing your experience. Our records simply do not reflect any service request or communication regarding unresolved pest activity until after the cancellation request.
  As services were rendered and the agreement was signed with a significant upfront discount, we are unable to offer a full refund. However, our original offer remains: to reduce the cancellation fee by 50% and apply the $113.49 monthly payment toward that balance, leaving a remaining total of $111.51.
  We are committed to either continuing service to resolve your concerns or parting ways on fair terms. We hope this helps clarify the situation and that we can move forward in good faith. 

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:I hired Alta Pest Control to service four properties. Due to poor service and repeated billing errors, I called in April 2025 to cancel all services. Shortly after, on April 18, **** sent written confirmation acknowledging the cancellation.During that same call, I was informed of a $300 cancellation fee based on a supposed contract. I immediately requested a copy. On April 18, Alta emailed me a document that does not contain my signaturejust a scribble that is clearly not mine and certainly not legally binding.Despite the confirmed cancellation, **** continued charging my credit card without authorization. Between April 24, 2025, and May 27, 2025, **** charged my account seven separate times, with amounts ranging from $32.25 to $155.88, totaling $462.28. These charges are entirely improper, as services had already been ************* make matters worse, **** has now referred the $300 cancellation fee to a third-party collections agencydespite having no valid contract and no signed agreement. This follows a similar issue in late 2024, when Alta incorrectly invoiced me and threatened collections. That matter was resolved and **** confirmed in writing that my balance was $0.Ive made multiple good faith attempts to resolve this. On the date of this complaint alone, I made three phone calls trying to speak with a manager. I was disconnected, left on indefinite hold, or told to call back for a manager named XXXXXX. **** refused to provide his last name or a direct contact number.Resolution Requested:Refund of $462.28 in unauthorized charges.Written confirmation that the $300 balance has been withdrawn from collections.Confirmation that no future billing will occur.Written confirmation of a $0 balance.If not resolved, I will escalate through my credit card provider, the *******************************, and legal counsel.

  

  Business Response

  Date: 06/06/2025

  Thank you for bringing this to our attention. We take your concerns seriously and are actively reviewing the details you've shared.
  Our team attempted to reach you by phone today to better understand your experience and clarify the situation, but we were unfortunately unable to connect. Wed like to continue that conversation directly, especially as the accounts in question do not appear to be under your name, which is making it difficult to verify and investigate the full history of the services and charges.
  There is a note on the account indicating that if you call in on Monday, our office staff will transfer you directly to our Office Manager, ****, who is prepared to work with you toward an amicable resolution.
  Please know that we are committed to acknowledging and addressing any mistakes that may have occurred. Your report is being taken seriously, and we genuinely want to make this right once we have a clearer understanding of the full picture.
  Alta Pest Control