Reviews

This profile includes reviews for Hanger, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hanger, Inc has 299 locations, listed below.

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  Hanger, Inc

  10910 Domain Dr # 300 Austin, TX 78758-7807

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  Hanger, Inc

  2977 Westinghouse Road Horseheads, NY 14845

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  Hanger, Inc

  310 Taughannock Blvd Ste 1A Ithaca, NY 14850

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  Hanger Prosthetics and Orthotics

  176 Wilkes Barre Twp. Blvd. Wilkes Barre, PA 18702

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  Hanger, Inc

  2214 W Chester Pike Radnor, PA 19008-3326

Review Details

• Review fromC. L.

  Date: 06/10/2025

  1 star

  C. L.

  Date: 06/10/2025

  I'm so exhausted with this company. I have tried to get a new pair of diabetic shoes for months and Hanger has made it absolutely impossible to get them. My podiatrist put in an order months ago. It them a month for the main office to contact me and I explained that my doctor's office was shutting down in a few months. They did nothing with that information for a long time. Then about a week and a half before my doctor is about to shut down, I get a call from Hanger saying they need help getting in contact with my doctor's office and they need a different date on the paperwork that was filled out, returned back to Hanger and sent back to the doctor's office. Even though Hanger never told me what date they wanted, I contacted my doctor's office and what a surprise, I have no trouble getting in contact with my doctor's office.... interesting. I asked if Hanger has contacted them, they haven't heard anything from Hanger. I explain that they need a new date on the paperwork. The office asked what date, I explain that I have no idea. They inform me that they faxed over the paperwork to Hanger on two different occasions with different dates, cause that's what Hanger wanted. The doctor office then will try to contact Hanger about whatever date they needed? The day the office closed down, they contacted me and did their best sent in all the in, again and tried to get in contact with Hanger and to my "surprise" could not get through. So last week, I received an envelope from Hanger denying me for diabetic footwear and how to redo the process all over and surprise there was no phone number to contact them. I had to ****** to get in touch with the customer service line. Got in touch and had to leave a message regarding the situation. Then get a call from the local Hanger clinic *** and I could tell he didn't want to deal with me. I basically said that I will try again in a couple of year when I don't feel exhausted. Seriously you guys were never this terrible.

  Hanger, Inc

  Date: 06/11/2025

  This concern was escalated to the appropriate management team and patient refuses resolution.

  C. L.

  Date: 06/20/2025

  And the appropriate management team refuse to contact me and shifted off to the local Hanger clinic And the local Hanger clinic did not wanna deal with this. Listen, I started this process months ago with my podiatrist., who's now gone, He put in a referral for new wear. You waited awhile to contact me. Asking who was in charge of my diabetic needs. I explained a endocrinologist who's leaving at the end of May, as well as all my doctors and specialists... ********************** shut down a whole full of hospitals, doctors, specialist and nurses. You said okay. Didn't hear a thing until a week before the end of May, when again everything was shutting down. You informed me that you needed a new date for your forms and you supposedly try to contact my doctor, even though when I told that my endocrinologist was in charge of my diabetic needs. Surprisingly enough, I was to call them and get a response... fairly quickly. I explained the situation and they informed they never received a call from Hanger just a fax for the forms and supposedly the date was wrong. My doctor's office asked what date woud they like in the forms, I couldn't give them the answer because Hanger couldn't give me the date they wanted. My doctor's office said they will do their best to work on the situation, again a week before they shut down. The day they closed, my doctor's office contacted me and did their best to complete the forms while trying to contact Hanger with no such luck. Then a week after, I received the letter from Hanger with the denial and a two page form to get filled out by who knows, since all my doctors had to close their offices. There was also no number on the form to contact Hanger regarding the situation. Had to ****** it. Contacted Hanger, spoke to a receptionist, informed them of the situation and asked if someone from the office could contact me back. A few days later, I get a call from the local Hanger clinic, who I am positive did not want to be on the phone with me, because you passed it on to someone else and they had to contact me. The problem I had with this whole process was Hanger's inability to work with the doctor's office and making it difficult for anything to happen. I will try again in a few years, cause this has made me very exhausted.

• Review fromBeach P

  Date: 04/07/2025

  1 star

  Beach P

  Date: 04/07/2025

  Bring your braces How else would I have my GameChanger PROPERLY adjusted? This statement is indicative of the level of service of the staff at the *********** ** location.Somehow this company has a VA Contract for ************** however the level of service falls far below VA Standards. I was almost issued knee braces by an employee who clearly was NOT familiar with GameChanger knee braces as the FIRST sign was that he attempted to issue the braces without knee sleeves; They MYSTERIOUSLY found a pair when I refused to accept them sans the sleeves. The braces are ill fitting and it is of no use to complain to corporate. Ive got to get the VA involved in this fiasco.

  Hanger, Inc

  Date: 04/08/2025

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.

• Review fromSharon W

  Date: 03/19/2025

  1 star

  Sharon W

  Date: 03/19/2025

  Hanger Clinic, Camphill PA Today 10:40 am the The representative had an Attitude she did not wanna answer my question. She heard me off the phone and transferred me over and raised her voice when I was asking her aboutmy sons diabetic appointment for his diabetic shoes. She did not want to be bothered or service ever.

  Hanger, Inc

  Date: 03/20/2025

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************************************** or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away. 

  Hanger, Inc

  Date: 03/20/2025

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************************************** or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away. 

• Review fromLes H

  Date: 03/14/2025

  1 star
  Absolutely awful experience! First, it took months to get in for an appointment for orthopedic diabetic shoes. Secondly, when I described what my podiatrist wanted for the best results, Hangar person said, "well, we're not going to do it that way."Thirdly, eight days before my appointment, I received a text that they need paperwork from my doctor 10 days before my appointment, or it would have to be moved. Why not send the text before 10 days and not at 8 days. I called and the lady said that all paperwork had in fact been completed, and to come in at the scheduled time. So I drove 90 miles round trip, only to be told that he doesn't see my name on the schedule, and the person I was supposed to see was not in that day. I showed him the text that had been sent to me, and he just gave me some mumbo-jumbo about text strings. I asked to speak to a supervisor and was told that they weren't in today. I asked for a phone number or someone I could contact. He said he was new and didn't have that information. Then he asked if I would like to reschedule my appointment. I said, no. Have someone call me after your system is fixed!They could care less if your feet rotted off. No apologies. I would never ever recommend this company to anyone, not even my worst enemy. A one star rating is one star too many.

• Review fromDavina U

  Date: 03/02/2025

  1 star

  Davina U

  Date: 03/02/2025

  My brace was giving me a sore on my foot, and the clinician ask me was I walking bare foot. My doctor had proof it was the brace that cause it. Instead she patch the brace up, and this wasn't the first time I had a problem with this brace . I needed a new brace this lady was too lazy to size me uo.

  Hanger, Inc

  Date: 03/04/2025

  Thank you for taking the time to leave this review. At Hanger Clinic we strive to provide exceptional customer care, and Im so sorry to hear you feel that was not the case in your experience. Please email ************************************************************ so I can look into this for you right away.

• Review fromRobert L

  Date: 11/21/2024

  1 star

  Robert L

  Date: 11/21/2024

  Worst place I have ever been. I had appoint at 10:00am. Unfortunately, after waiting 45 minutes, I decided to leave due to Hanger being too busy to see me. After calling back to schedule another appointment, they couldnt until its too late which was acceptable by Hanger. Buyer beware.

  Hanger, Inc

  Date: 11/21/2024

  Thank you for taking the time to leave this review. Hanger Clinic strives to ensure that we provide timely and efficient care, and Im so sorry to hear that your experience didnt reflect that. Please email me at ************************************************************ so I can look into this for you ASAP.

• Review frommeredith s

  Date: 09/28/2024

  1 star

  meredith s

  Date: 09/28/2024

  zero stars if that was an option. Hanger clinic built me a terribly designed prosthetic that does not support my active lifestyle. I have gone back and complained (in person/ via phone and email). They have no intention to fix the situation. They took my ins company's money and offer no customer service now that they have been paid. There is no concern for my wellbeing or satisfaction with their product. After checking my records and L codes it is evident that insurance was billed for components that are not on my prosthetic. This is called upcoding and is totally illegal. I would like these predatory criminals to refund my insurance for the c*** they billed for so i can go about getting a functioning prosthetic from a reputable prosthetist.

  Hanger, Inc

  Date: 09/30/2024

  Thank you for taking the time to leave this review. At Hanger Clinic we aim to provide excellent patient care and customer service, and Im very sorry to hear you feel your experience did not reflect that. We will be reaching out to the management team for the clinic to ask that they review and reach out to work towards a resolution. Please also feel free to reach out to our patient experience team at 8774HANGER or email ************************************************************ for immediate assistance.

• Review fromShannon P

  Date: 09/17/2024

  1 star

  Shannon P

  Date: 09/17/2024

  Poor communication, as well as the worst service I've ever received from a prosthetist since becoming an amputee. Contacting *** at the office in *********, ** always requires several phone calls and emails - and she's usually not the one that answers. Add to this the fact that she is the only prosthetist who's ever handed me a prosthesis to go home on where the socket came loose from the pylon by the next morning - not once, but twice. She's inconsistent, and at my last appointment spent more time explaining why she didn't think anything was her fault or responsibility than she didn't evaluating the pain her poor design and substandard care is making worse in my residual limb. When I contacted Hangar Corporate with my concerns? They told ***, and she proceeded to tell me that contacting corporate or using social media to review her and her work "was inappropriate". So I'd like to make sure everyone knows they should look at options other than Hangar.

  Hanger, Inc

  Date: 09/18/2024

  Many thanks for taking the time to voice your concern. Were so sorry to hear that your experience did not meet your expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry you feel you had an experience contrary to that. We will escalate to the appropriate management team for review and potential resolution.

• Review fromJohn H

  Date: 09/04/2024

  1 star

  John H

  Date: 09/04/2024

  Tried this location 2 years ago and they screwed up the insert. Had to remake and they still were not right. In 2023 went to the ************ location, had no issues. They were professional and made sure I was ************** Forward to 2024 went back to the ******* location and had new inserts made and explained I needed the inserts just as the ones I had made at the ***** location. Picked shoes and inserts and the cushion to keep pressure off the wound was completely different. I was told by the ***** *** that these inserts will work. Well less than a week my wound opened up and it was because of the way the insert was made. My doctor couldn't believe what Hangar did. So I called the man in charge ***** and he had me come in. Made a new imprint of my foot to make new inserts. Came in last week he checked everything and said to pick them up the next day just stop by after 8 am. He had the office girl call me and advise he didn't have time and that I would have to wait. I told the girl I was leaving town and would be gone until around Sept 21.I shouldn't have been surprised that this location hasn't improv ** from 2 years ago. Now I am without proper support for my would and honestly I don't think that ***** or Hangar Clinci could care about my needs. What happens to those patients that have proshetics are they treated with the same disrespect?Don't go to the ************* in ******* on ***********************. Even my doctor *** is in the same parking lot a few doors down does not recommend this Hangar location to their ************* of experience: August 29, 2024 **it

  Hanger, Inc

  Date: 09/05/2024

  Thank you for taking the time to leave this valuable feedback. Im so sorry to hear you had a negative experience. At Hanger Clinic we strive to provide the highest quality of care to each of our patients and we are sincerely sorry you feel you had an experience contrary to that. At this time, your concern has been escalated to the proper management team for review and potential resolution. 

• Review fromScott D

  Date: 08/25/2024

  1 star

  Scott D

  Date: 08/25/2024

  BEWARE, STAY FAR FAR AWAY FROM THIS COMPANY. DON'T LEARN THE HARD WAY LIKE I DID.WAS TOLD IN FT ***** TO STAY CLEAR OF HANGERS BUT I DID NOT LESSEN.The old prosthetics Hangers made, gave me nothing but pain and discomfort. Each month adjustments were made with no good outcome. My Ins. authorised Hanger to make another leg. I can't believe these scumbags used old pieces that they had in their parts room and passed this leg as new. I know this because the pipe was all scratched up, the foot was marked, ankle was old and not flexible and the cup was requiring a total of 9 ply socks for my ***** to fit. I was in shock looking at this product. I have enough to deal with not Hanger crooks.Ok, before I looked at what was just made. Was asked by the tech if I would mind if I left my old leg with him to make adjustments. I took off my shoe and said OK. Now that I think of it he was after the mobile ankle that *** had made for me.The next month I returned and was told that I had never left a leg. I then told him he better find it, "you sat right next to me while I took off the shoe." His selective memory kicked in and told me he brought it to the other store. WHY!!!!!!!!!!!Garbage product given to me the next month. Cant even get it to fit on my *****. I'm done with this company trash Another RED FLAG that they thief are your supplies every 6 months. Make sure you leave with an invoice and it matches your product they give you or they will short you The crooks will find anyway to steal from the handicap.Right now I'm unable to walk.HANGER you better hope your product didn't cause this!

  Hanger, Inc

  Date: 08/27/2024

  Many thanks for taking the time to voice your concern. Were so sorry to hear that your experience did not meet your expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry you feel you had an experience contrary to that. Please email ************************************************************ so we can look into this for you right away.