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Business Profile

Towers

A-Tex Towing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for A-Tex Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-Tex Towing has 2 locations, listed below.

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    • A-Tex Towing

      5526 W Highway 290 Austin, TX 78735-8804

    • A-Tex Towing

      PO Box 92681 Austin, TX 78709-2681

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 2, **** my daughters car died on a side street. She noticed 6 police officers across the street and asked them for some help pushing her car into a parking spot as none of them had jumper cables. It was raining and her windows were open, but the car wouldn't start. She needed a jump.I'm completely in shock and disturbed that the 6 ************* officers who "helped" her actually did her dirty by instead calling A-Tex to have them tow her car to them! Not to jump it but for them to then take over in taking advantage of this young girl. Those ************* officers, unbeknownst to my daughter, had her car impounded!!! Why?? She just asked them for some help!! This is why young people don't trust police!! There was nothing else wrong enough for the police to take it upon themselves to conspire to send her down a rabbit hole they created.A-Tex had her car for only 1 day, but was verbally abusive by ******. She had no compassion for the actual facts of the towing. The police had no right towing it in the first place but my daughter trusted them and felt her car was safe for the day.A-Tex claims to be reputable and will jump a car if need be. NOPE they didn't even offer!! Instead they took the car as apparently this is the only way they can earn money by taking advantage of unsuspecting naive people. A-Tex is a company who only earns their money by ripping customers off... being rude and mean in addition!! They were hoping my daughter wouldn't be able to get her car by their end of day at 5 so they could charge her for another whole day! $300!!! ****** gave my daughter and myself 3 different amounts that it would cost for the one day. They just pull different amounts out of their unprofessional butts while the car just sits there all day. There were only a few cars at the lot!A complaint has also been filed with the *************. Of course they know the reputation A-Tex has! Only negative reviews from a horrible company who should be shut down!!

      Business Response

      Date: 02/15/2024

      Good afternoon.In Reference to the complaint. There is no valid reason.
      This was a Travis ************* Rotation due to the car blocking traffic and it wouldnt start. The driver informed the customer the customer that we could take the car to her home and also informed her that if it was to come in to the impound that there would be additional fees, She said that she had no money to pay. At that point my driver informed her that the car would be impounded and that she could call in to retrieve her car.
      The person filing the complaint has nothing to do with the service provided it was her daughter. The owner of the car never complained or said anything negative about the service. When she picked up the car it still wouldn't start and gave her the chance to try starting her boyfriend tried to jumpstart it and had to go to the gas station to get gas to see if that was the issue.  The way she acted when her is that she knew what happened and was towed. The person requesting the refund has nothing to do with the service and there is no refund needed to be issued because she didn't pay for any service.  The mother who filed the complaint wasnt even there at the time of service. 

    A-Tex Towing is NOT a BBB Accredited Business.

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