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Business Profile

Towers

A-Tex Towing

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for A-Tex Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

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A-Tex Towing has 2 locations, listed below.

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    • A-Tex Towing

      5526 W Highway 290 Austin, TX 78735-8804

    • A-Tex Towing

      PO Box 92681 Austin, TX 78709-2681

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Ray X

      Date: 08/19/2023

      A-Tex Towing has been nothing short of a nightmare. They were entrusted to tow a 2013 ****** Camry and the car was damaged in their custody. Not only did they damage the car during the towing process, but their response to concerns has been shockingly unprofessional and disrespectful.The owners, ***** and ****, have demonstrated a complete lack of accountability and responsibility for the damage caused to the vehicle. Despite providing photographic evidence of the condition before towing, they have chosen to avoid any responsibility and disregard any attempts to resolve the matter. Furthermore, after reaching out to ***** personally to let him know of the damage to the ****** Camry, he deleted all messages within minutes of my posting - meaning he is complicit.Adding to the frustration, the office manager, *******, has been equally unhelpful and abrasive in her interactions. Her unwillingness to even consider addressing the damage speaks volumes about the company's ethics and customer service standards.It's clear that A-Tex Towing values profit over integrity. Their dismissive and hostile attitude towards customers who have legitimate concerns showcases their true colors.I urge anyone considering their services to think twice before getting involved with this company. The complete lack of professionalism, accountability, and common decency is a red flag that should not be ignored. There are plenty of other towing services out there that actually care about their customers and take responsibility for their actions.Please save yourself the headache and financial burden. Do not choose A-Tex Towing for any towing needs, unless you're prepared for potential damages, unresponsiveness, and an overall terrible experience.P.S. The unprofessional manner in which A-Tex Towing responds to negative reviews, using ALL CAPS and attacking dissatisfied customers, is deeply concerning.

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