Complaints
This profile includes complaints for Bailey & Galyen Attorneys at Law's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Bailey And Galyen (******** office) in June of 2024 looking for help with a divorce filing. We agreed on a price of $4200.00 for the services which was paid in full on 06/24/24. Shortly after, my wife and I agreed to reconcile to save our marriage. I immediately reached out to the office and was told since no filings had been made that I would be issued a refund to the original form of payment. After a couple of months and no refund, I reached back out to the office. I was told the person I had originally spoken with had left the company and that she had failed to let anyone know of the request. I was then transferred to a Mr. ***** ****** who reiterated that I would be refunded the $4200.00. Fast forward to now, I have made monthly calls to the office looking for an update. Initially I was told it was waiting approval and now they just put me through to voicemail and do not return calls. I understand that I requested the initial service and that I changed my mind. However no work was performed and I was told I would be issued a full refund. The stonewalling and ignoring my requests is wrong.
Business Response
Date: 01/14/2025
The requested refund of $4,200 was issued to his credit card on 1/8/25.
We consider this matter closed as the refund was processed and the legal matter was stopped as he requested.
Thank you
Initial Complaint
Date:07/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in to consult for a divorce on Dec 1, 2023 at 4pm. I decided to retain them and signed a contract. Over the weekend I didnt sleep and started calling the office of ************************* to let them know I changed my mind. I finally reached someone on Tuesday Dec 4 and told them I wanted to hold off on my Divorce. I was told they understood and had done nothing on my case, so they would void the contract and give me a refund. *** called a ***************** over the last few months, but still no refund.Business Response
Date: 08/08/2024
Bailey & Galyen apologizes that it took longer than expected to process your refund. All the requested refund has been processed back to your credit card for the full amount.
We hope this concludes this complaint and the matter is closed.
Thank you
Initial Complaint
Date:05/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bailey & Galyen Attorneys at Law offices is the worst experience I had.Case Handling and Delays: Despite engaging Bailey & Galyen to enforce my visitation rights, I experienced minimal progress throughout the year my case remained open. This delay caused significant emotional distress and financial strain.Billing Practices: I initially agreed to a retainer fee of $4,200, anticipating coverage for a reasonable amount of work on my case. However, I was billed additional charges exceeding to a total of $10,000, including fees for emails and phone calls, which felt excessive and departed from our initial agreement.Strategic Disagreements: Despite my repeated requests to file a motion to enforce existing visitation rights, Bailey & Galyen proposed alternative strategies, such as mediation, without addressing my concerns or the court's requirements.Final Order Timing: The timing of drafting the final order, just before a potential trial, seemed rushed and left me unprepared to proceed legally without representation.Outcome: While I eventually secured my desired visitation rights without an attorney, I am troubled by the manner in which it was achieved and the lack of support provided by Bailey & Galyen throughout the process.In conclusion: As a consumer, I expected transparency, professionalism, and a commitment to my best interests, none of which were adequately provided by Bailey & Galyen Attorneys at Law.Business Response
Date: 05/31/2024
While we are bound by the rules of ethics and are unable to divulge any facts of **************** case, Bailey & Galyen was not contractually hired on an enforcement matter to enforce **************** visitation rights as stated in his review.
Further, after reviewing the Courts mediation policies, one of the Courts criteria for final trial states mediation is required if a party is asking for more than an hour of Court time for a final trial.
While we are not at liberty to confirm or deny more than an hour would have been necessary in **************** case, we can state unequivocally ****************** took the necessary steps to protect **************** rights for a final trial.
As to **************** comments on transparency, emails, and communication in general we would respectfully disagree with his characterization of the handling of his case over a one year period.
Lastly, concerning **************** comment on the timing of the drafting of the final order. We can only respond that very, very rarely are final order drafted without the consent and input from the client.
How would the lawyer know what to draft into the final order without input and consent from his or her client?
We appreciate **************** reaching out via a review but respectfully decline to agree with his rendition of Mr. ******** handling of his case.
Our records simply do not support the claims in his review.Customer Answer
Date: 06/04/2024
Complaint: 21771067
I am rejecting this response because:Dear Bailey & Galyen,
I am writing to address the response provided by your office regarding my complaint to the BBB. It is disheartening to see that you believe my concerns were adequately addressed, as your response fails to acknowledge the significant issues and distress caused by your
handling of my case.
Firstly, I must emphasize that your representation of my case was not in line with my expectations or the instructions provided. When we
initially spoke in December of 2022, I clearly communicated the urgency of securing an attorney to file an motion to enforce as
directed by the Judge, to ensure the enforcement of the original order. However, this crucial step was not taken, despite my explicit instructions.
As a result of your negligence, my family and I endured extensive emotional grief, stress, and physical issues. Your failure to act in accordance with my instructions not only caused us financial strain but also hindered the progress of my case. Enforcement Matter: You stated that Bailey & Galyen was not contractually hired on an enforcement matter to enforce my visitation rights. However, it is essential to clarify that my initial communication with your firm explicitly highlighted the urgency of securing legal representation to file a motion to enforce visitation. Your assertion that you honored
my request is simply untrue, as evidenced by the Judge's remarks during the proceedings.
Furthermore, the exorbitant fees charged by your firm for subpar representation only added to our financial burden. To suggest that over $9,000 is an insignificant amount demonstrates a blatant
disregard for the financial circumstances of your clients. As a father and family man, this expense placed a heavy burden on me and my loved ones, with no return on investment or resolution to our legal issues.
Additionally, I was forced to represent myself in court, despite having engaged your services for legal representation. The Judge's questioning regarding my failure to file the motion to enforce, as initially requested, further highlights the inadequacy of your firm's representation. Had this crucial step been taken, as the Judge indicated, it could have saved me both time and money.
In light of these failures, I strongly refute your assertion that my request was honored. Instead, it is evident that I was misled and swindled out of a significant sum of money without any benefit to my case. This experience has been nothing short of a nightmare, and I am appalled by the lack of professionalism and disregard for my best
interests demonstrated by your firm and the assigned attorney.
I urge you to reconsider your response and take responsibility for the negligence and incompetence displayed throughout the handling of my case. I expect a prompt and satisfactory resolution to this matter, including a full refund of the fees paid for your inadequate services.Regards,
***************************Business Response
Date: 06/17/2024
****************,
Again, you signed a contract and hired Bailey & Galyen on a modification action.
We note you have not stated you are disappointed with the result(s) ****************** achieved in the modification action while he represented you.
It appears you are disappointed the result(s) were not achieved through an enforcement action.
We appreciate your response but are not able to respond to your comments in a public forum.
Further, we cannot we speak to what the Judge may or may not have said to you regarding your case.
Your frustration that the final result you achieved in your case did not turn out as you expected is evident based on your additional post.
****************** represented you to the best of his ability based on the facts you presented to him at the time.
Lawyers work with the facts given to them by their clients and work to achieve the very best outcome possible for them.
****************** did exactly that. He took your facts, the facts you gave him, and endeavored to get you the very best outcome possible.
We wish you the very best in the future.Customer Answer
Date: 06/20/2024
Complaint: 21771067
I am rejecting this response because:To express my profound disappointment with the handling of my case by ****************** and his team. The mismanagement of my case was apparent, as critical actions, such as filing a motion to enforce, were blatantly overlooked despite being necessary and warranted.
Throughout the process, each time I called to speak with ******************, he was never available. He was always on vacation or engaged in other activities, forcing me to speak with his paralegal team. Each interaction with his paralegals resulted in additional charges, as they asked me the same questions repeatedly. Furthermore, every email sent by the team incurred additional fees. There was never a time I felt I could contact your office without incurring additional charges.
****************** consistently claimed to know the judge, but when it came down to it, he didn't seem to understand or know the judge at all. This raises concerns that his claims were merely for financial gain. This situation caused significant emotional distress to me and my family, and it also imposed a huge financial burden with no real solution.
Your focus appeared to be more on billing than on providing effective representation. It is unacceptable that my case was not given the attention and care it deserved. I would never recommend your office to anyone.
Regards,
***************************Initial Complaint
Date:07/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired *************************, an attorney with Bailey and Galyen, in November of 2021 who told me my custody revision would take 4-6 weeks to get done. In the 9 months since I hired this firm, my calls and emails have gone unacknowledged and unreturned for days and weeks at a time with no responses to my calls or emails and no updates on my case. In April, I sent a certified letter to get a response from this office. I have had to call and email multiple times in this 9 month process to get a response from the attorney who is intentionally vague with no updates on my case--all while billing me for action I have no proof was ever put into motion. Most recently, I was told by my attorney on Tuesday of this week that I would finally have a court date today. My calls and emails to him and his office have gone unreturned. Without any update from my attorney, I am under the impression that I am paying this firm for services that are not being rendered. My attorney will not proactively communicate updates on my case and will not respond to my calls/emails to their office. When I finally talk to an attorney, I am billed at $300 an hour for the phone call. I have not once spoke with R. ************************* since I have signed the contract. I only speak with *********************, another attorney at the firm. I can provide any emails needed. I have not been able to see my daughter during this time because I need public exchanges for my protection, which this order is addressing. I am also paying a higher rate of child support as this drags on. This order is also addressing that issue.Business Response
Date: 07/26/2022
We are working with the client and working the case to a hopeful conclusion soon. We now have a Court date to address these matters and communicated the same to him.Customer Answer
Date: 07/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but I request this complaint stay open until the case is closed.
Regards,
*****************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.